Apple Considering Offering Rebates to Customers Who Purchased Full-Price iPhone Batteries

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Feb 6, 2018.

  1. MacRumors macrumors bot

    MacRumors

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    Apple is considering providing rebates to customers who purchased full-price iPhones before its reduced-cost $29 battery replacements were made available, reports Recode.

    Apple confirmed that it is exploring the option following an inquiry from U.S. Senator John Thune, who asked whether Apple would offer rebates to customers who had already purchased new batteries at higher prices.

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    Apple vice president for public policy Cynthia Hogan answered Thune's inquiry today and said that Apple is indeed looking into whether a rebate program can be provided to customers. "Yes, we are exploring this and will update you accordingly," she told Thune.

    Apple began offering customers with an iPhone 6 and newer low-cost $29 battery replacements starting in December following outrage over the company's decision to introduce an iPhone-slowing power management feature in older devices.

    Though the power management feature was first introduced in iOS 10.2.1 early in 2017, the details behind how it works were not fully discovered or explained by Apple until December. As it turns out, in older devices with degraded batteries, the power management feature can result in processor throttling at times of peak usage. Replacing the battery in affected devices solves the problem.

    When Apple made $29 battery replacements available to customers in late December it also provided some customers who had already made a purchase with refunds, but the company limited refunds to batteries purchased on or after December 14. Customers who purchased a replacement battery before December 14 at the full $79 price have not been able to get their money back.

    Should Apple make a rebate program available to customers who previously made a battery purchase, it would presumably cover customers who purchased replacement batteries earlier in the year.

    Article Link: Apple Considering Offering Rebates to Customers Who Purchased Full-Price iPhone Batteries
     
  2. Appleaker macrumors 68020

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    ‘replacement batter’ in the quote.

    They should also be considering the permanent price reduction for these replacements. At $29, there is little reason not to do it every year. Having said that, the better solution would just be to develop and use emerging battery technologies that solve this (at least for a few more years) but that always seems to be out of reach and something we’ll see in the future. If there was dedication and funding to develop a particular new battery technology, I’m sure it could be done within a couple of years.
     
  3. PastaPrimav macrumors 6502

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    This is ridiculous. Apple needs new leadership if this is how they are operating now. This is a non-issue. It never needed to be an issue. If Tim Cook had just kept his mouth shut, this would have faded away and Apple engineers could continue to do their job.

    Tim has blown tons of cash and good faith on this issue. He's a joke.
     
  4. justperry macrumors G3

    justperry

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    #4
    This should be the whole story instead of recapping old news over and over and over again and again and......
     
  5. Andres Cantu macrumors 68030

    Andres Cantu

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    #5
    “Considering” is the wrong choice, just as bad as a no.
     
  6. true god macrumors member

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  7. BootsWalking macrumors 6502a

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    The only time Apple 'considers' doing the right thing is when lawyers or government officials come calling.
     
  8. justperry macrumors G3

    justperry

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    What is right?
    The only thing Apple did wrong was not being transparent on this 'issue'.
    Batteries degrade, common knowledge.
    Maybe Apple should allow 3rd party battery replacements or make it permanently cheaper, €85+ is just too much.
     
  9. Stella macrumors G3

    Stella

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    #9
    I'd be impressed if Apple would compensate those who purchased iPhone 8 because of recommendations to do so by Apple Geniuses, from their previous iPhone due to the effects of the battery / performance throttling.
     
  10. RealAppleFan macrumors newbie

    RealAppleFan

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    How about those who purchased new iPhones?

    They deserve a rebate as well. They thought their phone was defective or out-of-date when they experience heavy lag due to throttle that wasn't disclosed.

    (Source: I'm one of these customers)
     
  11. SnarkyBear macrumors regular

    SnarkyBear

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    The only thing Apple did wrong was profit handsomely on sales of new iPhones, since people believed that their older phones were outdated instead of intentionally being slowed down.
     
  12. Piggie macrumors G3

    Piggie

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    Exactly.
    There could have been many many people who looked at how slow their old phone was working.
    Listened to Apple's staff totally denying they did anything to slow the phone, so assumed, well, I guess it's just getting old, and I need to buy a brand new phone.
    Only to find out a few months later a $29 battery was all they really needed.
     
  13. MrBat macrumors regular

    MrBat

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    Apple was quite on the wrong side. The problem became a problem because Apple decided for the customers to slow down the phone instead of being honest about the battery issue (like in the macbooks?), when battery needed replacement. Something as "simple" as a battery health status notification would have prevented this all.

    Random average iPhone user with a bad battery gets a notification: Battery is degraded. Replacement advised to regain full iPhone performance.

    Something as simple as a notification, like this one above, would have prevented many headaches. ;)

    Other phone companies don't do that? Sure. As far as we know, no other company slows down the phones though. If battery is bad, they just shut down, so you change the battery and move on with life.
     
  14. justperry macrumors G3

    justperry

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    #14
    So, you want your iPhone to crash, batteries degrade as I said earlier, it's common knowledge, maybe those people should have tried a new battery here.
    I think most of the people which have those battery problems are the ones which use their iPhones heavily, charging them twice or more a day, after 1 year such heavy usage will degrade the battery, change the battery.
     
  15. tkanyc macrumors newbie

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    #15
    I received a refund from Apple on my $79 iPhone 6 battery replacement from early September. They credited me the amount, then charged me $29.
     
  16. justperry macrumors G3

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    #16
    Don't know where I read it, but other companies do the same, and on Laptops it's done all the time.
    As for the other points you mention, read my last post.
     
  17. mi7chy, Feb 6, 2018
    Last edited: Feb 6, 2018

    mi7chy macrumors 601

    mi7chy

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    All batteries degrade over time but they degrade at rates depending on quality. Quality Japanese cells tend to degrade after 2 to 3 years while Chinese batteries tend to degrade after 1 year. One good thing out of this incident is Apple considering switching away from Chinese 1 year cell to something better quality. It may cost a few dollars more upfront but saves a lot more in the long run from brand reputation and avoiding having to replace phones that get damaged while trying to unglue the battery for replacement.
     
  18. Stella, Feb 6, 2018
    Last edited: Feb 6, 2018

    Stella macrumors G3

    Stella

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    #18
    Not everyone maybe as knowledgeable as you when it comes to battery + performance. Also, Apple Geniuses, in some cases, actually advised people they should upgrade their phone.

    "Should have tried a new battery"
    The performance degradation, in some cases, did start before the battery reached the 80% threshold ( or whatever it is ), so Apple Geniuses would have refused the battery replacement because their diagnostic tool would have told them the battery was good.

    Apple's lack of transparency AND customer service was definitely as issue.
     
  19. shareef777 macrumors 68020

    shareef777

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    #19
    Absolutely, perfectly stated.

    How so many people lack this level of basic common sense is beyond me.
     
  20. MrBat macrumors regular

    MrBat

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    On laptops it's done all the time? Which laptops in particular are you talking about?

    I had a few laptops actually. When battery is bad on a laptop, the time you can run on battery is shorter or the laptop just does not turn on, unless power cord is plugged in. That's how a laptop with a bad battery usually behaves.

    As for other points you mention, not sure which ones you may be specifically referring to. I'm afraid you'll have to be a bit more specific.
     
  21. A7ibaba macrumors regular

    A7ibaba

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    Man in black suits coming for you Apple. You wont be saved with these cheap-skits 29$ tricks.
     
  22. BootsWalking macrumors 6502a

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    #22
    Batteries degrade but no iPhone other than the 6 has an issue where that degradation causes the phone to intermittently shut down under peak load. On other iPhones the only symptom of the degradation is reduced battery life. There is an obvious design flaw in the iPhone 6 which Apple still refuses to admit.
     
  23. justperry macrumors G3

    justperry

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    #23
    You may have a point, but I and neither you do know what quality batteries Apple uses.


    Wasn't that the 6S?!


    As far as I know CPU's throttle on Laptops, that's default behaviour, but, you might switch that off.
     
  24. FasterQuieter macrumors 6502

    FasterQuieter

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    It is amazing to me that it took from January to December for anyone outside of Apple to figure out this was happening. It makes me wonder if the degradation in performance isn't anywhere near as bad as the benchmarks would have us believe. I feel like I would have noticed if my phone lost 50% of its speed overnight. If people thought it was the OS upgrade i would have expected a more vocal response about that.
     
  25. Relentless Power macrumors Penryn

    Relentless Power

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    #25
    What tech Manufacturers are you aware that uses Japanese cell batteries when it comes Smart phones, smart watches, etc.? More specifically, Products available in the U.S.?
     

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