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Apple Continues to Provide Top-Rated Tech Support on Strength of Genius Bar

I trained Geniuses for 4 years. The talent pool of Geniuses died when the iPhone became king. Pretty soon programs like GYO were made which basically meant anyone could be a Genius even if they lacked the technical skills. Just because you are taught to take a computer apart doesn't mean you have the critical thinking and technical troubleshooting skills necessary to man the Genius bar.
 
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