Chromebook Pixel... Google Phone... Google Tablet... Google Self-Driving Car...
no surprises here - in the rare cases I had go go the the genius bar, they never met my expectations, they always went way above my expectation.
Interesting. I never had to go to a genius bar. I call Dell and at a maximum of four hours later their technician is on our premises and fixes our equipment. It's called mission critical support - that's something that Apple doesn't even offer. But, well, Apple doesn't target business customers, so that's not really surprising.
Actually, when I went for my Watch try-on, I chatted with an Apple floor person and told her I was a freelancer and she had someone from the business support team come out, meet me and take down my information so I could be assigned a business support person who would help me if I ever had an issue. I've had a sales rep in the past who would give me a discount here and there on peripherals (like a Time Machine, etc.) but I had lost touch with them. Yes, I'm small beans but to say they don't cater to business customers is simply incorrect. Depending on the location of your business, Apple certainly does offer onsite repair:
http://www.apple.com/support/products/premium/onsite.html
Since I live within 100 miles of Minneapolis, I could get onsite repair.
Interesting. I never had to go to a genius bar. I call Dell and at a maximum of four hours later their technician is on our premises and fixes our equipment. It's called mission critical support - that's something that Apple doesn't even offer. But, well, Apple doesn't target business customers, so that's not really surprising.
This must have been years ago. There are many employees that work at apple stores with other jobs. The full time employment and part time employment is about 50/50 in the stores. All Geniuses are full time employees. They are also ALL trained in California for about a month. They are a lot more knowledgable then what most people realize or give them credit for.
yeah, i lost a whole computer to a simple last-two-sits-of-a-bottle-of-beer a couple years ago. whole thing wasted, and i'm sorry, but i'm not about to sink another $1500 into replacing the insides over a 1-2 week period where i have to RENT a replacement as well. logical or not, when i get it back, i'm not gonna trust the thing for my heavy workflow on strict deadline when my rent depends on it.
i really expect some sort of water resistant seal that still allows heat dissipation on ALL laptops keyboards, soon i hope. it's just such an incredible achilles heel, i refuse to accept my $3k investments are in theory 2 seconds away from a liquid fatality.
plus, i'm pretty sure i couldv'e saved the thing if apple used normal goddam screws on the back. sometimes, your special 'apple screwdriver' is nowhere to be found. #fact
Every time I have scheduled an appointment they have always been extremely behind schedule (by at least an hour on 2 different occasions) and they have REQUIRED an Apple support contract to book. Not sure where the free is coming from?
None except the car are made by Google.
A few months ago CR emailed me a survey on the Genius Bar. My responses were all highest praise. My experience with GB has been limited. Staff was always friendly, helpful and very courteous.
I've seen them go steps out of their way to help customers with Apple products.
I'm a huge fan of the Genius Bar. I seldom need them. Glad they are there when I do. Good people.
Free lifetime support? I'm missing something.
What kind of support can you get from the Genius bar on an out-of-warranty device, or something past the 90-day complimentary support period?
there's free lifetime support? I didn't know that since the notes that came with my apple devices say 90 day tech with a year material warranty.
they sign off on the specs and it has the google name on it. it is their product. and they sell it from their own store.
much like apple products like the iPhone/iPad are designed by Apple but made Foxconn/Pegatron/etc
In the three trips to to Genius Bar, every problem was diagnosed an fixed free, the last one bring out of warranty, Zero complaints Here!
Just wait until the MAR goes to market. The Genius Bar will be kicking it up a couple of notches.![]()
The service is fantastic . Problem is that they cannot meet the demand, it's so hard these days to get an appointment. The user base has expanded so much, and the Retail have not.
yeah, i lost a whole computer to a simple last-two-sits-of-a-bottle-of-beer a couple years ago. whole thing wasted, and i'm sorry, but i'm not about to sink another $1500 into replacing the insides over a 1-2 week period where i have to RENT a replacement as well. logical or not, when i get it back, i'm not gonna trust the thing for my heavy workflow on strict deadline when my rent depends on it.
i really expect some sort of water resistant seal that still allows heat dissipation on ALL laptops keyboards, soon i hope. it's just such an incredible achilles heel, i refuse to accept my $3k investments are in theory 2 seconds away from a liquid fatality.
plus, i'm pretty sure i couldv'e saved the thing if apple used normal goddam screws on the back. sometimes, your special 'apple screwdriver' is nowhere to be found. #fact
really? days late to the party and still missing my point, which i relayed in a couple different ways? i'm only replying because MR's redesign/new default settings informed me of your post, but to spell it out again: i'm not blaming anyone for anything.So, your workflow depends on your computer, and you can't take enough care to keep from spilling your beer on it. Seems like there's a simpler solution in there instead of blaming Apple for your troubles.