An open letter to Steve Jobs:
I have read hundreds of comments from iPod Touch customers who are upset about Apple dropping the ability to edit calendar information one week after it went on sale. After reading every one of these comments, I have some observations and conclusions.
First, I am not sure that you are making the correct decision to remove this ability from the iPod Touch, and I think now seems like a really bad time to do it. iPod Touch is a breakthrough product, and you had the chance to 'go for it' this holiday season. iPod Touch is so far ahead of the competition, and yet now it offers the same features as the rest of the iPod line. It benefits both Apple and every iPod Touch user to get as many new customers as possible in the iPod Touch 'tent', especially internationally where the iPhone is not yet available. I strongly believe eliminating this particular feature will not help you do just that this holiday season.
Second, being in technology for 20+ years I can attest to the fact that the technology road is bumpy. There is always change and improvement, and yet it seems weird that someone who bought a product before an imaginary cutoff date misses that one feature of the same operating system they were promised or whatever. This may be life in the technology lane, but it doesn't have to be. If I wait for the next feature addition or to buy the new improved model, I'll miss out on a great technology product because this was already something better and less expensive than any other products on the horizon. The good news is that if I buy products from companies that support them well, like Apple is supposed to do, I know that with a little encouragement and a well written email, I can expect years of useful and satisfying service from them starting before the product even ships.
Third, even though you are making the wrong decision to needlessly cripple the iPod Touch, and even though the technology road is bumpy, you need to do a better job taking care of your early iPod Touch customers as you aggressively go after new iPhone ones with a better feature set. Your early customers trusted you to deliver on your advertised specs, and you must live up to that trust with your actions in moments like these.
Therefore, I trust that you will decide to offer every iPod Touch customer who has or will purchase an iPod Touch from either Apple or a reseller, and who is not asking for any other sort of consideration, the simple privilege of being able to add and edit calendar information, something that has been available on a handheld device since the advent of the Newton. I hope that details are still being worked out and will be posted on Apple's website in the near future. You can bet that I will stay tuned.
I want you to do the right thing for your valued iPod Touch customers. You have disappointed a great number of us, and we are doing our best to live up to your high expectations of Apple customers.
John Doe
Apple Customer