Ordered my ipad 2 on March 17th Finally shipped in the middle of April and when it arrived it should have clearly never passed through QC. Up top where the glass meets the metal the glass was totally rough and unfinished. It was sharp enough that you could could cut your finger on it. Apple said they would send a replacement and it would be 2-3 weeks. Even once shipping times improved mine never shipped early. the replacement finally arrived today and there is about a 6" scratch down the glass!! i called Apple furious about this and they acted like it was no big deal. They said it would be 1-2 weeks for yet another one. This whole time they have been very unhelpful and really do not seem to care. This is a total shift in Apple's care and service. I have been a customer for 15 years and have never been treated like this. Normally it is a foregone conclusion that anything I buy will be Apple, after this experience that is not the case.