Thedeathbear said:
The thread should be renamed "Apple QC SUCKS."
Its sad but true. I've been a huge Apple advocate until the quality began to degenerate for no acceptable reason. Now I find it very discouraging.
Why is it, they have maintained excellent customer service & have allowed their QC slip so badly?
Why is it, that they can overlook huge scratches in the lid and palm rest of not just one but three new BTO MBP's, before sending me one that still had minor scratches?
Finally I just gave up & accepted it, rather than extending the ordeal for 4 months.
Each year for years, I ordered a new PowerBook, then MBPs. Not once in over 12 years did I ever have to return one.
I would think Apple would maintain its quality, just like it maintains its premium pricing.
They owe it to the customer and to their own reputation.
I used to regularly suggest Macs to friends. Now at risk, I no longer can.