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Apple customer service SUCKS
- Thread starter rydenfan
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3 repairs on the same product, huh? That sounds to me like a defective product.
As far as the firewire chip goes, maybe you did fry it, but how do you know with 100% certainty that it wasn't part of a batch that they had already discovered that a high percentage were defective? Did you check into this possibility?
I fried the motherboards on one of my HP Pavilion laptops, and as I had left it in my car, out in the hot sun, a number of times, figured it was my fault. It was also a year out of warranty, so I just replaced it.
But when the motherboard on a 2nd HP Pavilion laptop fried. Well, yes, I had left that one out as well, but I had done the same with other laptops and their motherboards didn't fry, so I started checking into it.
What I found is that HP already had a class-action lawsuit going for that particular motherboard model, for those exact same laptops. The lawsuit alleged that not only were those mother boards defective, but HP knew it when they put them in those laptops.
That didn't sit well, so I called HP and told them that I knew all about the lawsuit, and either they could take care of me, or I was going to add my name and laptops to the suit. By that time, the laptops were almost 2 years out of warranty, but HP repaired them for free, and even paid the shipping charges, both ways.
My nephew not only dropped his iPod Touch in a puddle, but then ran it over with his skateboard. He cracked the screen, but after it dried out, I replaced the screen and it was just fine.
So there's really no way of knowing for absolute sure that even the damage to that logic board was your fault. Apple may have known that a high percentage were defective and instructed their personnel to simply, and quietly, provide free repairs.
Apple's customer service sucks - and they drive you crazy
I called twice to ask a 2 questions concerning iMac flicker and region changes on the dvd...the first time they hung up after about a minute....the second time I waited for 20-25 minutes after describing the issues in depth...the guy took my number "in case we got disconnected"...well after hanging on the phone a total of 36 minutes...I get disconnected...guess what no callback.....what a bunch of serious azzholes. I hate to go back to microsoft but screw it it's cheaper - it don't flicker and their service is about the same....**** Apple
I called twice to ask a 2 questions concerning iMac flicker and region changes on the dvd...the first time they hung up after about a minute....the second time I waited for 20-25 minutes after describing the issues in depth...the guy took my number "in case we got disconnected"...well after hanging on the phone a total of 36 minutes...I get disconnected...guess what no callback.....what a bunch of serious azzholes. I hate to go back to microsoft but screw it it's cheaper - it don't flicker and their service is about the same....**** Apple
This is how they do their Job?
This is what happen to me:
my iPhone 3gs' speaker was not working. I send it back to repair, they send me one locked to a wrong carrier, then I call them, and they ask me to send it back. Then they send me back another one locked to the wrong carrier. I called them, they say it is going to fix in 24 hours, and I just need to restore it. After 1 day, I restore it, nothing change. Then I call them back, the people said they miss some information, then I wait for another one day. I restore, and then still nothing change. I call them, they said the feed back from their team was send to the first people who answer my call. I call the first people, no one reply.
Now half an year has been past, my phone is still locked !!
This is what happen to me:
my iPhone 3gs' speaker was not working. I send it back to repair, they send me one locked to a wrong carrier, then I call them, and they ask me to send it back. Then they send me back another one locked to the wrong carrier. I called them, they say it is going to fix in 24 hours, and I just need to restore it. After 1 day, I restore it, nothing change. Then I call them back, the people said they miss some information, then I wait for another one day. I restore, and then still nothing change. I call them, they said the feed back from their team was send to the first people who answer my call. I call the first people, no one reply.
Now half an year has been past, my phone is still locked !!
Just ask for a refund, and go buy the iPad at an Apple Store or an Apple Authorized Reseller/Retailer.
Customer service...it's REALLY HARD!
Speaking as someone WITH Apple support (iPhones, iPads, etc) we really find it hard to give a cr@p.
Oh sure, we start out with good intentions, but people whining....Apple management beating up our bosses and our bosses (ACS, IBM contract services, Kelly Services, etc) are beating us up!
There are so many people being shot through training that they'll take just about anyone at this point. The thinking is "it's a numbers game. if we get enough people through, we can weed out those that don't belong".
Generally, the problem is that Apple is losing quality people at the lower pay ranges and that's exactly who YOU people depend on.
Dont' worry though, those managers are feeling pretty safe!
Speaking as someone WITH Apple support (iPhones, iPads, etc) we really find it hard to give a cr@p.
Oh sure, we start out with good intentions, but people whining....Apple management beating up our bosses and our bosses (ACS, IBM contract services, Kelly Services, etc) are beating us up!
There are so many people being shot through training that they'll take just about anyone at this point. The thinking is "it's a numbers game. if we get enough people through, we can weed out those that don't belong".
Generally, the problem is that Apple is losing quality people at the lower pay ranges and that's exactly who YOU people depend on.
Dont' worry though, those managers are feeling pretty safe!
[doublepost=1467161515][/doublepost]I have been Apple s fan for last 10 years, and lately i found their customer service getting really bad. I walked in store asking the guys to check my battery drain issue cause my iphone would only lasting 3 hours no matter i use or not. Which never happened to my phone before. First guy I asked for told me to looking for the other guys holding ipads with blue shirts( assume those are the technicians ) . The technician told me it will be 2 hours waiting for make an appointment have someone to check my phone.... and telling me everyone has battery issue, maybe I just need to use less some apps... he did not even listen to my words. Which part did he not understand that my Iphone 6 dies with standby mode in 3 hours. First of all, I don't know if this will be the guy running my battery test , if he is e was just walking around chit chat with other apple staffs who looks exactly useless like him. And if he is not the guy will run my test then why the hell the first guy even lead me to him ?! Okay, I was patient, so I decided to grab dinner around and do little shopping then wait for the test, then he told me he does not think that is a good idea, cause it is unsure if even it will be 2 hours or maybe 4 ... or maybe tomorrow .....I ask him, do you guys give notice for the check up, cause I live 10 minutes around, could come back anytime. Then he told me to do the battery test through the phone call with 1800...... I mean what the hell.
Welcome to MacRumors. Just so you know this thread is 5 years old.
I had to replace my 9.7" iPad Pro 3 times when I got it due to manufacturing defects. Luckily I live 3 miles from an Apple Store, so I could just bike over to one. If I lived far enough away that I needed to order them through the mail, I'd probably buy 2 of them and return the one in worse condition just to increase the likelihood of getting a good one
I have never been anything but 100% satisfied with Apple's customer service. I can't say that about too many companies.
Tech support at the Apple Store is done by reservation. You can't just walk in and immediately see a technician. Some stores will put walk-in people in a "standby queue", where you wait around, hoping that someone doesn't show up for their reservation (and you will be given their time). You can wait an indefinite amount of time for this.
The first guy you talked to sounded like a sales person. Sounds like he directed you to the admin person who was doing the check-in for people who have reservations (which is usually done on an iPad that they're holding). The technicians just do the technical work. They don't deal with the administrative process of checking people in for their reservations, or trying to find a reservation for someone who just walks in. Other people do that.
A lot of the tests that they do in the store can be done remotely via AppleCare --- without a reservation --- over the phone, or via chat... www.apple.com/support
I don't think he was right to give you his opinion on "using less apps", but I think his recommendation to use AppleCare over the phone was to find you the quickest way of getting support that evening.