Apple Debuts 'Reimagined and Redesigned' Support Site

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Apr 29, 2016.

  1. MacRumors macrumors bot

    MacRumors

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    #1
    [​IMG]


    Apple today updated its support site with a brand new look and new ways for users to interact with it. The new site is broken into several different blocks, with most of the attention going to three different ways users can get help.

    [​IMG]

    The first block is dedicated to a search bar that provides Quick Links, which allow users to get the answers they're looking for while they're searching rather than having to wait for a results page. The second block allows users to find support by choosing the device they need help with and the third block features "Popular Topics," like how to manage an Apple ID or photos.

    The next set of blocks let users know they can seek help from other Apple users at the Apple Support Communities, check warranty and repair status and how to contact Apple Support. The final two blocks are dedicated to promoting Apple Workshops in retail stores and list out recall and replacement programs. The site's new design is also compatible with mobile browsers.


    In recent months, Apple has worked to make it easier for its customers to seek help from the company about its products. Last month, Apple launched the Apple Support Twitter account, which quickly gained momentum after its genesis and was responding to nearly 100 tweets per hour.

    Article Link: Apple Debuts 'Reimagined and Redesigned' Support Site
     
  2. japanime macrumors 68000

    japanime

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    #2
    If only they would put this much effort into a redesign of the iTunes store. :(
     
  3. _mdavenport, Apr 29, 2016
    Last edited: Apr 29, 2016

    _mdavenport macrumors regular

    _mdavenport

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    #3
    Cool, but... How about some Reimagined and Redesigned products?
     
  4. AngerDanger, Apr 29, 2016
    Last edited: Apr 29, 2016

    AngerDanger macrumors 68040

    AngerDanger

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    #4
    Just think of what those people are searching for…

    Untitled-1.gif
     
  5. crsh1976 macrumors 6502a

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    #5
    So they re-designed the support site. Not sure what else needs to be said about it.
     
  6. btrach144 macrumors 65816

    btrach144

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    #7
    Apple needs to change iTunes and Apple Music badly.

    There wont be a need for a support website soon because people are frustrated and ditching Apple.
     
  7. Slix macrumors 6502a

    Slix

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  8. pushingrobot macrumors member

    pushingrobot

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    #9
    Well, what do you call iphone batter?
     
  9. ike1707 macrumors 6502

    ike1707

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  10. _mdavenport macrumors regular

    _mdavenport

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    #12
    Haha, now some iPhone pancakes would be true innovation.
     
  11. ike1707 macrumors 6502

    ike1707

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    #13
    I didn't see this before I posted, get out of my head! Haaahaha
     
  12. zero7 macrumors newbie

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    #14
    I've seen so many people misspell battery here on the forums and on other tech sites...
    As a non-native English speaker I'm quite curious: Is this a common spelling problem for English speakers or is it some kind of typing mistake (e.g. you forget to type the last letter of the word because you're in a hurry...)
    Unfortunately, searching for this on google is not possible because batter has its own meaning. :-/
     
  13. amirite macrumors 6502a

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    #15
    "Help, my Apple stock lost 30% of its value"
     
  14. goobot macrumors 603

    goobot

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    #16
    The Android version is better, it has chocolate chips.
     
  15. Pakaku macrumors 68010

    Pakaku

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  16. uid15 Suspended

    uid15

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    #18
    The people in charge of that re-design may be able to help MacRumors re-design their crappy 2006 style logo...
     
  17. kwikdeth macrumors 6502a

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    #19
    It's a joke making fun of the fact the autocorrect likes to be a bit ... Over-eager in thinking what you meant to type. At least in this instance it is
     
  18. mlovergaard macrumors 6502

    mlovergaard

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    #20
    It was the first thing I saw, and now it is all I can think about :)
     
  19. jonnysods macrumors 603

    jonnysods

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    #21
    I have to say as a web designer, I love their site, it looks so gorgeous.

    Didn't look at this section, just wanted to say it.
     
  20. Westside guy macrumors 603

    Westside guy

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    #22
    I love how their least popular product has the most prominent location.

    Overall it appears the "support" redesign was driven by the marketing group.
     
  21. tardegrade macrumors regular

    tardegrade

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  22. inkswamp macrumors 68030

    inkswamp

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    #24
    Um... yippee, I guess. Half the Mac lineup continues to stagnate, but hey, we got a fresh face on the support site.

    And I'm not sure what the big deal is. If you dig down through the new interface, you end up at the same notes and discussions as before. Am I missing something?

    Edit: Just did a few searches on my favorite OS X sore thumb (Slow SMB performance) and came up with a whole lot of hits that have nothing to do with that. Unimpressed.
     
  23. Analog Kid macrumors 601

    Analog Kid

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    #25
    I've had much better luck in the MR forums...

    I'm guessing it starts by putting the phone in a blender...
     

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