Apple Debuts 'Reimagined and Redesigned' Support Site

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Apr 29, 2016.

  1. pat500000 Suspended

    pat500000

    Joined:
    Jun 3, 2015
    #51
    So...Apple is becoming the next search engine. "Applee!"
     
  2. SMIDG3T Suspended

    SMIDG3T

    Joined:
    Apr 29, 2012
    Location:
    England
    #52
    I'm sure they will. They wouldn't do this out of the blue unlike the redesign of the support site.

    WWDC, maybe?
     
  3. LizKat macrumors 603

    LizKat

    Joined:
    Aug 5, 2004
    Location:
    Catskill Mountains
    #53
    Seriously? Do you go onto a clothing site and search for "sweatshirt" Give it a clue.

    I really like how as soon as you click in the search space it offers some very useful starting points (manuals, tech specs etc) so you don't even have to scroll down or type anything.
     
  4. tevion5 macrumors 68000

    tevion5

    Joined:
    Jul 12, 2011
    Location:
    Ireland
    #54
    "iPhone batter"

    Guys I think theres something wrong with mine. I'm having serious boot issues.

    [​IMG]
     
  5. dwhittington macrumors regular

    dwhittington

    Joined:
    Mar 20, 2007
    Location:
    Houston, TX
    #55
    Most immersive support experience ever. Now I can see my support issues extend beyond the edge of my nose, all the way to the screen.
     
  6. funone0 macrumors member

    Joined:
    Feb 1, 2011
  7. nt5672 macrumors 68000

    Joined:
    Jun 30, 2007
    #57
    I don't suppose any of you remember when Apple products did not really need a lot of support, they just worked?

    But now Apple hides or removes needed functionality in the name of massive white space and produces software which only barely works for mainstream use, but really does not work well for many corner cases.

    And remember when smart people used Apple products, not any more. Now it is just dumb teenagers and they apparently need lots of hand holding.
     
  8. Zimmy68 macrumors 68000

    Zimmy68

    Joined:
    Jul 23, 2008
    #58
    Wow. Noticed that they raised the price for Air 2 screen repair (replacement) from $299 to $379.
    Unless they forgot to update it to the new rates again.
     
  9. adrianm2000 macrumors member

    Joined:
    Apr 23, 2012
    #59
    I'd like me some iPhone batter, too.
     
  10. Gudi macrumors 68030

    Gudi

    Joined:
    May 3, 2013
    Location:
    Berlin, Berlin
    #60
    [​IMG]

    Ah, the always noisy and crowded experience at a Genius Bar.

    The  feeling.​
     
  11. diipii macrumors 6502a

    diipii

    Joined:
    Dec 6, 2012
    Location:
    UK
    #61
    Apple will never understand why words like "reimagined" make my skin crawl and make me want to bite my own head off.
     
  12. mfvisuals macrumors regular

    mfvisuals

    Joined:
    Sep 9, 2009
    Location:
    SacTown, CA
    #62
    This assumption is based on what exactly?
    --- Post Merged, Apr 30, 2016 ---
    You and many others don't seem to realize that Apple is a huge company and the people responsible for maintaining their support website are more than likely not the same people managing their hardware lineup.

    An update for one thing doesn't necessarily equate to a lack of focus on another aspect of the business.
     
  13. Ubuntu macrumors 68000

    Ubuntu

    Joined:
    Jul 3, 2005
    Location:
    UK/US
    #63
    Somehow I now see the table as a shelf where the people on top are dropping the Apple devices to the people at the bottom. I can't unsee this.
     
  14. ghanwani, Apr 30, 2016
    Last edited: Apr 30, 2016

    ghanwani macrumors 65816

    Joined:
    Dec 8, 2008
    #64
    Brand new site and it's already broken?

    (Couldn't resist. :D)
     
  15. samcraig macrumors P6

    Joined:
    Jun 22, 2009
    Location:
    USA
  16. 1024724 macrumors member

    1024724

    Joined:
    Apr 4, 2016
    #66
    I try to explain this every day during my daily screaming about Apple fits.
     
  17. smacrumon macrumors 68030

    smacrumon

    Joined:
    Jan 15, 2016
    #67
    Does gravity work sideways?
    --- Post Merged, Apr 30, 2016 ---
    Exactly. The tiles on the left and on the right side don't seem to be equal as well.
     
  18. AnonMac50 macrumors 65816

    Joined:
    Mar 24, 2010
    #68
    The newest one I believe has marshmallows!! Yum!
     
  19. MrDidel macrumors newbie

    Joined:
    Feb 4, 2014
    #69
    Am I the only one bugged by the poorly executed graphical editing?
     

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  20. hagar macrumors 6502a

    Joined:
    Jan 19, 2008
    #70
    As long as they don't improve their search engine algorithms, it will always result in a poor user experiencing. Just like the search engines of Maps and the Stores suck big time as well.

    Fuzzy search, coming to Apple in 2025... Just license Google's Technologies and get it over with.
     
  21. Red Oak macrumors regular

    Joined:
    Jun 14, 2011
    #71
    At the top is one big search box. When I enter for example "iPhone cracked screen", I get 15K results across 1K pages. Many of the results have nothing to do with the specific query I entered. It is a horrendous user experience. It is like a bad execution of Google

    And, it took me 16 clicks/steps to make an sample appointment at the Genius Bar

    How is this in anyway good? How does something like this pass Apple's "exacting" standards?
     
  22. Tech198 macrumors G5

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #72
    With Apple respects the term "Think different" becomes clearly day by day why Apple does what it does, And this in one place where it's universal across everything, all their products, not just website.

    They introduce a convenient way to search, but then limit it to what u can search *for*

    I'd rather a search be useful, than not useful, but taking me to a search results page all the time.... You only do that IF you can't fine the match...

    I typed in 'Macbook tech specs" and it couldn't find anything.... Yes, it found it in the first link in results but that's an extra step u must take... (may not be exact term, but Apple knows what its referring to)

    Spotlight, search on iOS (probably the only useful thing i can say here) far out-beats any others.. and the Mac App Store. maybe only you purchases. Just wish search works exactly as it should do... But this is Apple were talking about here.
     
  23. tigres macrumors 601

    tigres

    Joined:
    Aug 31, 2007
    Location:
    Land of the Free-Waiting for Term Limits
    #73
    tried the new site. selected replace by mail, due to charging issues with the phone (it takes hours to charge up lately on all of my chargers).
    said I had to make an appointment for my 6s. so much for a seamless revamped support site.
     
  24. Toltepeceno, May 1, 2016
    Last edited: May 1, 2016

    Toltepeceno Suspended

    Toltepeceno

    Joined:
    Jul 17, 2012
    Location:
    SMT, Edo MX, MX
    #74
    Jony Ives designed them to be the flattest pancakes ever made and white but some have a very yellow tint. They are only good with imaple syrup and ibutter, only 29.99 an ounce each at any apple store. Other brands of butter and syrup may cause them to explode or start smoking in your stomach.

    Phil Says they are to be called ipancake thinnesteverintheworlddisks and to do otherwise will delete you permanently from icloud. Which to some may be seen as a good thing.
     
  25. bwillwall macrumors 6502a

    bwillwall

    Joined:
    Dec 24, 2009
    #75
    Sorry, but what are you talking about? It's a basic photo of an Apple help desk with a search bar.
     

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