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Apple Edges Samsung to Top U.S. PC Customer Satisfaction Survey for 13th Consecutive Year
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I'm honestly even shocked Samsung is even up that high. And I guess they were number one before? Didn't realize people bought Samsung PCs. Not because I don't think they can make a good PC. It's just not something I ever see advertised in tv or even on display.
Edit: phones and tablets are in the list. That explains everything lol.
Edit: phones and tablets are in the list. That explains everything lol.
The difference here is that the Microsoft Surface IS a laptop replacement, due to running a full desktop style OS, while the iPad very definitely isn't a laptop replacement at all, due to running a mobile OS.
Amazon CEO Rant: "Hey that's not fair! We should be in 2nd place, not third place behind Samsung! After all, we're not the ones that shipped millions of phones that could explode in your face!"
What? Are we looking at the same table? It looks like Samsung is gaining on Apple, not the other way around.
The Note 7 debacle will likely hurt Samsung BAD for next years survey.
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Well, next year ahem, it may be different huh....
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Well, next year ahem, it may be different huh....
I guess you could say with the approval increasing like that, Samsung is on fire.
Didn't you see the sarcasm?
Yes an iPhone is a computing device, just like a calculator but certainly closer to a computer that a calculator.
But an iPhone is not a computer in the traditional sense like you mentioned. If you ask a 100 people if they have a computer, i'll guarantee that most if not all of them will not consider an iPhone as a computer and that is what matters is it not?
Everything at Apple these days is about MONEY, MONEY MONEY. They don't care one iota about customers, except to milk them for more cash. Their "customer service" does NOT make up for what they are doing with their products, and the utter contempt they are constantly showing towards their users. The very fact they would make 16gb iPhones was insulting enough (a 32gb storage card was only $4 more expensive as a part), but to put 5400 speed mechanical hard drives in their iMacs to save $50 worth of manufacturing costs is even more disgusting. Even the latest OS on the Mac is nothing more than a cash grab through introducing features designed to push users into iCloud subscriptions. Personally, I will NOT buy another Apple product, and I refuse to buy into their marketing BS. I had my eyes opened to what they are really like by some incredibly BAD behaviour, and I don't think I will EVER see them the same way again.
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Looks like Apple's competition is catching up to them - all their competitors had year-over-year increases in satisfaction ratings while Apple's ratings stayed flat.
BlackBerry never looked over their shoulder, I wonder if Apple is?
BlackBerry never looked over their shoulder, I wonder if Apple is?
Why the bashing? Its not as if Apple solder a fixed amount of ram in to their computers now or use custom screws to try to stop you opening up the cases.
They used to. I think Apple wants to get out of the computer business. To accomplish this they only refresh computers every 2-4 years, and yet still charge original list price for their obsolete technology. Their hope was that people would stop buying Macs given this ridiculous scenario so they could kill off the Mac with the excuse 'hardly anyone was buying them.'
But for some reason people are still buying them.
Apple, you've got to get more aggressive with your kill-the-Mac campaign. Try raising the prices 20% on any computer you haven't refreshed for a couple of years, claiming everything is vintage and therefore more valuable.
Scratch that - that will probably increase sales.
How about going really old and start making the original Mac with a Motorola 68000 chip again, and charging $7000 for it.
Scratch that - Mac users would send sales through the roof.
The new Mac needs to be a bucket of parts and a soldering iron - Mac users will build it themselves. Be sure to only include parts that are at least 5 years old. And charge full list price for what the assembled computer would cost in 2011.
Damn - that would be branded as so forward thinking for improving everyone's soldering skills. This is so hard.
I like sarcasm, but rarely put that EMOJI with it.(Don't like emoji)
So, I was summing up what MR posters usually post.
About the only thing I was serious about is that I will need that car by the time it's ready.
Thank you for the juvenile. I am 64.
Well that's pretty dismissive. Maybe this other guy's hardware needs aren't determined by speed but rather size or appearance. What you consider a sacrifice he might consider a breakthrough. And since you're both different people with different use cases, you're both probably right.
A desktop computer? Well, what if an iPhone will be able to restore one day without an additional computer? It is possible now, technology wise at least, and I guess Apple is working on something like that anyway.
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Are we electronic devices though?
I am just a fanatic when it comes to certain words and preconceptions. And a computer is more than a desktop or notebook or server.
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Sargasm? Where?
And I know about that poll. I read it. I wrote it. I ate it. Most people are clueless when it comes to computers, electronics, cars, biology, physics, mathematics. Let's call all malware viruses then.
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Running a desktop OS on a notebook is what then?
And yes, it is splitting hairs, but what can you do on a rainy Sunday night with no politics on TV?
C'mon. A Mac. Which is a computer.
I think the differences have been explained at length in this thread.
But alas, you can lead a horse to water, but you can't force it to drink it.
For most people a car is a tool. Some people, however, literally do enter them in beauty pageants. For some a dog is a pet. For a police department it is an asset. Some people need a pen that just makes an even dark line on a page, while others need a range of individually designed pencils with different lead qualities and line weights to do their job.
And yes, for you hardware specs in a computer are most important. For others, size, simplicity, or appearance are most important. Different use cases. This is life. Welcome to the human experience.
Fanboy? Have you seen how much I complain about Apple in my posts? I stopped being a fan in 2010. Dude, it happened. You probably went to the wrong store. As I said, our local Apple Retail Store wasn't doing anything about it no matter how much we argued.
One day maybe you could use an iOS devices to jump start a separate bricked iOS device... but right now, if you get stuck, you need a computer in the common/classical sense to get it going again.
Or, you know, take it to an Apple Store so they can hook it up to a real PC and getting working for you again.
But sources on the "I guess Apple is working on something like that anyway", please.
Yes, I'm definitely not happy with how Apple has been treating their PCs, especially the desktops, and ESPECIALLY the Mac mini. Part of me wants to build a Hackintosh or FreeBSD workstation in protest, but I really just need regular working Mac at all times for schoolwork and programming.
I love that being understood on this thread has come to the point of referring to computers as "computer in the common/classical sense" because... reasons? We here will split all the hairs!
I love that being understood on this thread has come to the point of referring to computers as "computer in the common/classical sense" because... reasons? We here will split all the hairs!
Nice redirection without addressing anything!
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The only good stories I hear happen to be on Apple-positive forums. Never actually met someone who can say they got all this free upgrade stuff from dealing with Apple support. So... yeah.
My personal experience has been much better dealing with Dell (of all places) than with Apple.
I'd rather deal with 4 of the companies lower than Apple in that article over dealing with Apple again.
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How can someone's customer satisfaction be high when their phone burns down their house?5 of us read an article about PC customer satisfaction of customers who recently purchased products. 5 of us commented about cellphones.