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Apple Edges Samsung to Top U.S. PC Customer Satisfaction Survey for 13th Consecutive Year
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You mean, an iPhone is not a computer because you cannot write iOS 10 apps on it? Is that a requirement in general or just yours?
I guess Swift Playgrounds are not counting, since it does not run on the iPhone?
And your DSLR is a computer, it can process digital data.
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Why? Because it would make things easier for YOU?
And don't worry, hardly anyone calls smartphones and tablets computers, just the ones giving a damn.
I've had to deal with support 2 times when it came to dealing with Apple.
Apple TV 3rd gen had the WiFi bug. Got through over the phone and everything was set. Two weeks rolls past and no replacement Apple TV. Call again, they say that it was delivered and give me tracking number that shows it was delivered to different city in a different state. I proceed to argue with Apple support of two levels for another 50 minutes and in the end get accused of trying to get a free Apple TV by saying I didn't receive the replacement. I get "disconnected", not sure if it was them hanging up or my iPhone dropping the call, and call back to get a different person who eventually gets a replacement on the way to me without much issue (just some verification of info).
iPhone 5 battery replacement program. No troubles with Apple support over the phone and got things setup to take it to an Apple store. Closest one is just shy of 2 hours away. I call before I leave to verify, with the exact Apple store I'm going to, that things are a go and I set off. I get to the Apple store and they tell me that they have no parts to do the replacement. I state that I talked to this person at this time and they said it was all set up and I won't have a problem.
At first they find my info, appointment, and the person I talked to, yet somehow they had no idea I was coming. Then they said that they had a walk-in and used the parts up there. I explain my predicament, they get a manager, and now somehow it was 3 walk-ins that came in. They all seemed like they couldn't care less that I had an appointment and drove all that way to be turned back empty handed even after I confirmed directly with that Apple store that I'd be there in 2 hours to have this work done.
After that I call Apple again and pick a "authorized service provider" that is only 35 minutes away. Over the phone they (the ASP) said I could wait and it would be done in about 20 minutes. I get there and I'm told I have to leave my phone for the day. I protest, they ask if I want it done or not, I leave my phone there. I pick it up about 6 hours later and there are multiple scratches all over the back and 2 fairly deep scratches on the screen (you could see them without trying if you loaded a page in safari with a white background). All those scratches weren't there when I dropped it off because I had just taken off my case and screen protector not an hour before I got there because they told me to. I call Apple support and explain to them that the "authorized service provider" scratched my phone up and I want it resolved. They said I "should have taken it to an Apple store"... and that was that. I confronted the "authorized service provider" about the scratches and he eventually owned up. We agreed he would replace the screen and I wouldn't push the matter further with Apple.
No apologies, and nothing like the service that you describe. So you'll have to excuse me if I call BS on it.
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If it takes a "real" computer to restore it to working condition after an OTA update breaks it...
It bothers me that in 2016 any modern company would do this. I don't doubt your story. Unfortunately it always comes down to the person you deal with and sometimes you get good, and sometimes you get bad
hopefully, the bad doesn't outweigh the good. And anecdotes fo our good experience unfortunately don't help in yours. I hope whatever options you are left with you end up doing whats right for yourself.
at the end of the day, Apple is just a corporation, and I would rather a person does right by themselves than prop up a company just cause it's logo is a fruit.
Amen. It's all a matter of use case. My MacBook for all the wordsmithing and video/photo editing and drawing, because like you said, simple. The machine is solid, reliable, portable, and easy to use. It just gets out of my way so I can work. I would benefit marginally from a slightly higher end graphics chip, but on the level of editing I deal with it's not a big deal.cause it's not legaltechnically speaking from the EULA at least
but I concur. To put in perspective
my desktop isn't some amazing super beast. It's a standard Haswell i5-4670 (Why I didn't spend 20 and get the K is worthy of a kick in my ass), 16GB of well timed DDR3 RAM, 2 x 120GB SSD's, 500GB SSD for fast gaming storage, 290x 4gb graphics card, and I've married it to a 34" ultra wide screen 99% sRGB LED LG display (2560x1080).
I paid < $1,500 Canadian. if you want to include all other accesories over the years, like the USB HDMI input, a cheap 2nd display, high end mechanical keyboard and gaming mouse, and the water cooling kit, cause, you know. I CAN. I have only spent ~$2000 total
Find me an actual Apple computer for that with the same or even near equivelant parts and performance.
at the end of the day. you pay Apple premium for Apple design. I don't begrudge anyone who likes it. its simple. easy and does look great. Will it suffice for a lot of people, damn right. But for those of us who actually do look at the price to performance comparisons, versus Price to design, Apple isn't really "the best of the best" in any way.
and I've ranted enough
But for games, yeah, my custom Windows box for that. Cheaper (since I'm not made of money), and I do enjoy a spot of hardware shopping and assembly. That's where I really need the graphical oomph anyway, and in that space I care more about case function and customization than portability or design.
I'm just glad there's lots of options out there, and I don't begrudge anybody the chance to shop based on their use case.
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Uh... I think the only ones calling smartphones and tablets computers are getting worked up because they want the common semantic to fall in a different place than it does.
Until my latest round of computers, I bought Apple. Now I'm running all non-Macs except a 2012 mac mini as my "iTunes hub". (Solely on a performance/dollar reasoning)
When my Apple products work, they usually work a bit longer than the similar product from another company. I give them that. But when they go wrong, it's a bigger fight from my experience.
I might grab an iPhone 6S here soon... still torn between that and a Note 7 (it is getting close to winter and I could use a pocket warmer
really, it comes down to app quality) But the MBP is going to have to check a crap-ton of boxes for me (other than consumer satisfaction) to consider it again.
Until my latest round of computers, I bought Apple. Now I'm running all non-Macs except a 2012 mac mini as my "iTunes hub". (Solely on a performance/dollar reasoning)
When my Apple products work, they usually work a bit longer than the similar product from another company. I give them that. But when they go wrong, it's a bigger fight from my experience.
I might grab an iPhone 6S here soon... still torn between that and a Note 7 (it is getting close to winter and I could use a pocket warmer
The Note 7 iris scanner and S-pen might be a good idea in really cold weather. Was just thinking how nice it would be to be able to use phone functionality, icnluding unlocking it, without having to take off gloves.
-20c sucks. at that point it's not even worth using anything that requires exposing skin
Oh man, I think I just found a new pet topic. Now to find all the companies with fruit-based logos I'm suddenly a fan of.
The satisfaction survey included iPads. Whereas Apple has maintained a realistic upgrade schedule with the iPads, the OSX environment has languished. Apple did make an innovative macbook to the extent it was a standard by which others were measured. But, what an embarrassment to an institution that once defined innovation in computing that it cannot even maintain a marginal upgrade schedule for its OSX environment.
Not because it would make things easier for me, but because it would make it easier for all of us to communicate without having to go around in circles as to what one person means when they say "computer" vs. another.
Again, the OP was being facetious, but can we let go of the (rather apologetic) stance that iPads and iPhones and iWatches are "computers" too?
I mean yes, they are "computers". They "compute". That's a given.
But an iPad/iPhone does not equal a MacBook Pro or a Mac Pro, a specific construct that the term "computer" has been long associated with.
So for the sake of giving everyone context, can we perhaps agree on a "computer" being something that runs a "desktop" OS, not a mobile one?
iPads are tablets, iWatches are "smartwatches", iPhones are "smartphones", iTVs are "set-top boxes", and Macs are computers.
Thus for many, tablets, smartphones, and even smartwatches can replace a computer.
But until all devices mentioned are interchangeable in ALL their functions (unlikely), the term "computer" should refer to something specific.
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he never stated "average computer user", he/she was just stating their own usage. i wish folks stopped putting words in other's peoples mouth or rephrasing it to praise their Goddess Apple
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too funny, hahaha
cause it's not legal
but I concur. To put in perspective
my desktop isn't some amazing super beast. It's a standard Haswell i5-4670 (Why I didn't spend 20 and get the K is worthy of a kick in my ass), 16GB of well timed DDR3 RAM, 2 x 120GB SSD's, 500GB SSD for fast gaming storage, 290x 4gb graphics card, and I've married it to a 34" ultra wide screen 99% sRGB LED LG display (2560x1080).
I paid < $1,500 Canadian. if you want to include all other accesories over the years, like the USB HDMI input, a cheap 2nd display, high end mechanical keyboard and gaming mouse, and the water cooling kit, cause, you know. I CAN. I have only spent ~$2000 total
Find me an actual Apple computer for that with the same or even near equivelant parts and performance.
at the end of the day. you pay Apple premium for Apple design. I don't begrudge anyone who likes it. its simple. easy and does look great. Will it suffice for a lot of people, damn right. But for those of us who actually do look at the price to performance comparisons, versus Price to design, Apple isn't really "the best of the best" in any way.
and I've ranted enough
I've got my son’s hand me down Corsair Vengeance C70 case. Inside of it is a liquid cooled 4770, 16 GB superclocker ram, 512GB Samsung 840 pro, EVGA Superclocker 780ti’s in 3 way sli. Currently I'm connected to my Sony 50" 1080p display. My son is using my Sony 55" 4k display. His new setup is a lot better than mine.
My son built it so I'm not sure what it cost. I added 2 of the 780ti’s so that was around $850.
I'm not sure if Apple will release anything this powerful in their new lineup.
That's what I'm thinking. With Samsungs poor customer service, especially when it comes to warranty work, Apple being ahead by one point isn't exactly anything special. I would have thought Apple would be well ahead of them.
It has been a while. At least five or six years now. Apple was a little better back then, I think. The best part is that I didn't really expect it. In fact, I mailed the computer back for the 4th repair (audio gave out or something) expecting that they would fix it and mail it back. Instead, I got a call from someone in customer relations. I didn't reach out at all other than to setup the repair.
I was simply stunned. It made a big impression.
Practical: (adj) of or concerned with the actual doing or use of something rather than with theory and ideas.
Take in his context of stating "iPads do not have a practical use" and the definition of the word practical and you must look at the "average computer user" actually using and doing something daily on these devices. His personal edge case of intensive drafting or modeling packages is in fact an outlier more akin to theory than practical use.
I'm sorry but you can't put your own definition into play to fit your narrative of Apple worshipping zealots.
I am not lying. Thanks for the accusation though. I've been a customer since the early 2000's and I've bought a lot of computers from Apple. Maybe that played a role, but I can assure you it happened. I had AppleCare, called to setup a repair and shipped the computer back fully expecting they will fix it and return it. Next, I got a call and was offered a new replacement. The one I shipped was about two years old and the lady that called offered a brand new model that just came out. That's the truth.
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You are right about the margins of error here. Good point. I also noticed that Acer and others improved significantly. That's something to applaud for sure.
Wow I am so enlightened and thrilled to have 28 computers in my home.
But I didn't stop at this. I was on a mission to find the meaning of the word computer and found the below explaination which means I am a computer, you are a computer, 7 billion computers in the world and some more. (Read the last line from the below definition)
computer
kəmˈpjuːtə/
noun
noun: computer; plural noun: computers
- an electronic device which is capable of receiving information (data) in a particular form and of performing a sequence of operations in accordance with a predetermined but variable set of procedural instructions (program) to produce a result in the form of information or signals.
- a person who makes calculations, especially with a calculating machine.
I guess saying that a computer is "best" is very subjective. If you want the most muscle, iMac certainly isn't the best. There are faster machines out there. I would say that I personally think the complete package makes the iMac the best desktop, in my option and based on what I consider to be the "best" machine.
I wouldn't buy anything else. At least not at this point in time.
Well I thought so too but someone on this forum has been continuously trolling people that PCs/Macs are not the only computers. Read my response to him and I am hoping I laid the discussion to rest.
https://forums.macrumors.com/posts/23616834/
It really isn't subjective though. Hardware wise everything is determined by speed. In a desktop where you shouldnt be hindered by restrictions, Apple has done just that; sacrificed a lot in order to make it pretty and thin. They didn't have to.
Seriously, I get laptops getting thinner, but, does a non moving stationary desktop really need to sacrifice performance and features, just to be 5cm thinner?
To me, that's an absolutely ridiculous trade off
