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Apr 12, 2001
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After hundreds of charging cycles, a MacBook Pro's battery begins to lose its ability to hold a charge and should be replaced. Apple offers battery service free of charge with AppleCare+ coverage, or it charges an out-of-warranty fee of $199 in the United States, £199 in the UK, or $259 in Canada.

mbp_15_retina-800x468.jpg

Due to a severe constraint of top case assemblies with glued-in batteries, however, Apple has informed its Genius Bar employees and Apple Authorized Service Providers it is currently unable to service the batteries of 15-inch MacBook Pro with Retina display models released in Mid 2012 and Early 2013.

According to Apple's internal directive, obtained by MacRumors, top case assemblies with batteries for the aforementioned MacBook Pro models will remain severely constrained until September 15, 2017. The directive does not identify a reason for the shortage, which has been ongoing since at least March.

As a temporary solution, Apple's directive says customers may choose to delay battery service until inventory becomes available, in exchange for Apple covering the cost of the repair. Alternatively, to avoid the delay, Apple's directive says customers may exchange the MacBook Pro for a functionally equivalent model.

Given the affected MacBook Pro models were released between four and five years ago, however, an increasing number of customers have shared stories of Apple replacing their notebooks with significantly newer models.

Reddit user NoTNoS, for example, said Apple exchanged his 2012 model 15-inch MacBook Pro for a 2017 model 15-inch MacBook Pro with Touch Bar. He said the process took about 10 business days, and he was allowed to keep his old MacBook Pro during the wait. The only cost was the $199 battery service fee.

Dozens of other MacBook Pro owners have shared similar experiences on Reddit, while only a handful of users have shared unsuccessful attempts. Many users appear to have received refurbished 2015 MacBook Pro models, but some others claim to have received even newer 2016 or 2017 models.

In order to potentially qualify, you must have a Mid 2012 or Early 2013 model 15-inch MacBook Pro with a Retina display. The policy doesn't apply to any 13-inch MacBook Pro, any Late 2011 or older MacBook Pro, any Late 2013 or newer MacBook Pro, any MacBook Pro without a Retina display, or any MacBook Air.

Secondly, the MacBook Pro must be in need of battery service. To check, click on the Apple logo in the top-left corner of the macOS menu bar, and then click on About This Mac > System Report... > Power. Under the "Health Information" section, the condition should say "Service Battery" or an equivalent status.

As a rule of thumb, the battery should typically have a full charge capacity below 80 percent, which can be estimated with a tool like coconutBattery. The battery's charge cycle count may also be a factor. Only Apple's diagnostic test will ultimately determine if the battery requires servicing.

Since the process appears to differ on a case-by-case basis, each customer's mileage may vary. Apple could stop acknowledging this internal policy at any time, and not all employees may be aware it exists.

There doesn't appear to be any regional limitations to the policy, with customers who successfully exchanged their MacBook Pro models residing in the United States, UK, Canada, Brazil, Spain, Australia, and other countries. It also doesn't appear to matter if the Mac is covered by AppleCare+ to qualify.

Eligible customers that wish to press their luck may visit any Apple Store, or supposedly select Apple Authorized Service Providers. Booking a Genius Bar appointment through the Apple Support website is recommended.

Update: In an internal memo obtained by MacRumors, Apple has informed Genius Bar employees and Apple Authorized Service Providers that it is actively working to rebuild worldwide supply of top case assemblies with batteries for Mid 2012 and Early 2013 models of the 15-inch MacBook Pro with Retina display.

Apple's memo says, effective July 26, service inventory of top case assemblies with batteries are now available for new repairs. The directive adds that MobileGenius, the service and support tool that Genius Bar employees use on the iPads they carry around, has stopped presenting messages about delayed repairs.

Click here to read rest of article...

Article Link: Apple Exchanging Some 2012 and Early 2013 MacBook Pros Needing Battery Service With Newer Models [Updated]
 
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miniyou64

macrumors 6502a
Jul 8, 2008
663
2,558
Calling an Apple store over the phone to make an appointment?

Everytime I've tried to do that I get routed to central customer service.

I've never been able to reach an individual Apple Store directly.
 
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Cloudane

macrumors 68000
Aug 6, 2007
1,610
198
Sweet Apple Acres
This is where people will start furiously cycling their batteries to get the service recommendation to come up in the hopes of a free upgrade only to find the genius guys extract some kind of usage data, see right through it and do nothing of the sort...
 
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macduke

macrumors G4
Jun 27, 2007
11,688
16,207
Central U.S.
Can you still get a new battery with out of warranty service if your device doesn't show that it needs service? Like if you just wanted a newer battery? I have a mid-2012 model and would love anything 2014 or newer that supports 4K external displays at 60Hz, lol. The battery life has dropped a bit over the years, but IDK what the life is at currently since I'm at work.
 
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BB8

macrumors regular
Jan 26, 2016
234
890
I had them replace my base model refurbished 2012 with a 2015 refurbished. Doubled my storage, ram, and got a better GPU/CPU.

Kind of late story though. It sounds like they will discontinue this program pretty soon.
 
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Jetfire

macrumors 6502
Jul 10, 2008
383
336
Cincinnati, Ohio, USA
Damn wish they would have done this on my Early 2011 15' Macbook Pro. I had them replace the Battery that was shot before they discontinued service on it, last December.
 
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Hustler1337

macrumors 68000
Dec 23, 2010
1,814
1,549
London, UK
Damn wish they would have done this on my Early 2011 15' Macbook Pro. I had them replace the Battery that was shot before they discontinued service on it, last December.
Is the Early 2011 no longer serviced by Apple at all? Was thinking of trying this with Apple and see what happens.
 
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macduke

macrumors G4
Jun 27, 2007
11,688
16,207
Central U.S.
This is where people will start furiously cycling their batteries to get the service recommendation to come up in the hopes of a free upgrade only to find the genius guys extract some kind of usage data, see right through it and do nothing of the sort...
Time to find out where that .plist or whatever is stored and wipe it, lol. Although it's probably stored in the SMC or whatever. Not sure if you can flash that.
 
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DavsDue

macrumors newbie
May 16, 2010
11
2
I have a late 2013 15" retina with 0,81% and over 1000 cycles Why am I not included? And btw the fans are running like 24/7 and always as hot as a oven?!
 
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andreyush

macrumors 6502
Oct 24, 2015
495
312
The question is. In which countries is this available? It's hard to believe that in Romania somenone will do that for me :).
 
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AbraRob

macrumors newbie
Jul 24, 2017
1
0
I have a Early 2011 MacBookPro with a battery issue. It holds 65% of capacity and it has 200 cycles. Would it qualify?
 
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Pbrutto

macrumors 6502a
Apr 21, 2015
611
1,275
Eastern PA
Reddit guy is full of ****, sorry folks....there is more to his story or he is just a pathological liar. There is just simply no way that Apple would just say “we’re gonna charge you 200 and give you a 5 year newer computer” for just a battery. Perhaps a year or two newer, but no way...
 
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cube

Suspended
May 10, 2004
17,011
4,970
Damn wish they would have done this on my Early 2011 15' Macbook Pro. I had them replace the Battery that was shot before they discontinued service on it, last December.
17" : I had the battery replaced in December and asked to test the GPU, the GPU died at the beginning of January, Apple said they did not have parts so they refused to do anything about it.

The GPU had already been "repaired" twice.

Now I use a PC.
 
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DevNull0

macrumors 68030
Jan 6, 2015
2,611
5,177
Has Apple said what they're going to do as far as battery service on the 2016/2017 MBP's? When the time come, will be be $200 for a new battery?
 
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charlituna

macrumors G3
Jun 11, 2008
9,636
815
Los Angeles, CA
Can you still get a new battery with out of warranty service if your device doesn't show that it needs service?

Apple will not replace the battery, especially with this program, without showing a need for the battery. and be warned, its not a newer model for the price of the repair. if you want that you will have to pay the difference. You get a refurbished model of minimum likeness to what you give up for the price of the repair.

I just took five computer from that era in cause they had battery issue. only 4 passed the diagnostic for battery replacement the fifth they said I had to wait. since they are work machines we needed the 4 fixed now. 3 they had the refurbs in stock, the 4th the boss opt'd to pay up for newer. oh and the touch bar computers are not allowed.
 
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