Apple Exchanging Some 2012 and Early 2013 MacBook Pros Needing Battery Service With Newer Models [Updated]

Discussion in ' News Discussion' started by MacRumors, Jul 24, 2017.

  1. MacRumors macrumors bot


    Apr 12, 2001

    After hundreds of charging cycles, a MacBook Pro's battery begins to lose its ability to hold a charge and should be replaced. Apple offers battery service free of charge with AppleCare+ coverage, or it charges an out-of-warranty fee of $199 in the United States, £199 in the UK, or $259 in Canada.


    Due to a severe constraint of top case assemblies with glued-in batteries, however, Apple has informed its Genius Bar employees and Apple Authorized Service Providers it is currently unable to service the batteries of 15-inch MacBook Pro with Retina display models released in Mid 2012 and Early 2013.

    According to Apple's internal directive, obtained by MacRumors, top case assemblies with batteries for the aforementioned MacBook Pro models will remain severely constrained until September 15, 2017. The directive does not identify a reason for the shortage, which has been ongoing since at least March.

    As a temporary solution, Apple's directive says customers may choose to delay battery service until inventory becomes available, in exchange for Apple covering the cost of the repair. Alternatively, to avoid the delay, Apple's directive says customers may exchange the MacBook Pro for a functionally equivalent model.

    Given the affected MacBook Pro models were released between four and five years ago, however, an increasing number of customers have shared stories of Apple replacing their notebooks with significantly newer models.

    Reddit user NoTNoS, for example, said Apple exchanged his 2012 model 15-inch MacBook Pro for a 2017 model 15-inch MacBook Pro with Touch Bar. He said the process took about 10 business days, and he was allowed to keep his old MacBook Pro during the wait. The only cost was the $199 battery service fee.

    Dozens of other MacBook Pro owners have shared similar experiences on Reddit, while only a handful of users have shared unsuccessful attempts. Many users appear to have received refurbished 2015 MacBook Pro models, but some others claim to have received even newer 2016 or 2017 models.

    In order to potentially qualify, you must have a Mid 2012 or Early 2013 model 15-inch MacBook Pro with a Retina display. The policy doesn't apply to any 13-inch MacBook Pro, any Late 2011 or older MacBook Pro, any Late 2013 or newer MacBook Pro, any MacBook Pro without a Retina display, or any MacBook Air.

    Secondly, the MacBook Pro must be in need of battery service. To check, click on the Apple logo in the top-left corner of the macOS menu bar, and then click on About This Mac > System Report... > Power. Under the "Health Information" section, the condition should say "Service Battery" or an equivalent status.

    As a rule of thumb, the battery should typically have a full charge capacity below 80 percent, which can be estimated with a tool like coconutBattery. The battery's charge cycle count may also be a factor. Only Apple's diagnostic test will ultimately determine if the battery requires servicing.

    Since the process appears to differ on a case-by-case basis, each customer's mileage may vary. Apple could stop acknowledging this internal policy at any time, and not all employees may be aware it exists.

    There doesn't appear to be any regional limitations to the policy, with customers who successfully exchanged their MacBook Pro models residing in the United States, UK, Canada, Brazil, Spain, Australia, and other countries. It also doesn't appear to matter if the Mac is covered by AppleCare+ to qualify.

    Eligible customers that wish to press their luck may visit any Apple Store, or supposedly select Apple Authorized Service Providers. Booking a Genius Bar appointment through the Apple Support website is recommended.

    Update: In an internal memo obtained by MacRumors, Apple has informed Genius Bar employees and Apple Authorized Service Providers that it is actively working to rebuild worldwide supply of top case assemblies with batteries for Mid 2012 and Early 2013 models of the 15-inch MacBook Pro with Retina display.

    Apple's memo says, effective July 26, service inventory of top case assemblies with batteries are now available for new repairs. The directive adds that MobileGenius, the service and support tool that Genius Bar employees use on the iPads they carry around, has stopped presenting messages about delayed repairs.

    Click here to read rest of article...

    Article Link: Apple Exchanging Some 2012 and Early 2013 MacBook Pros Needing Battery Service With Newer Models [Updated]
  2. miniyou64 macrumors 6502


    Jul 8, 2008
    Calling an Apple store over the phone to make an appointment?

    Everytime I've tried to do that I get routed to central customer service.

    I've never been able to reach an individual Apple Store directly.
  3. magicschoolbus macrumors 6502a


    May 27, 2014
  4. Cloudane macrumors 68000


    Aug 6, 2007
    Sweet Apple Acres
    This is where people will start furiously cycling their batteries to get the service recommendation to come up in the hopes of a free upgrade only to find the genius guys extract some kind of usage data, see right through it and do nothing of the sort...
  5. macduke macrumors G3


    Jun 27, 2007
    Central U.S.
    Can you still get a new battery with out of warranty service if your device doesn't show that it needs service? Like if you just wanted a newer battery? I have a mid-2012 model and would love anything 2014 or newer that supports 4K external displays at 60Hz, lol. The battery life has dropped a bit over the years, but IDK what the life is at currently since I'm at work.
  6. BB8 macrumors regular


    Jan 26, 2016
    I had them replace my base model refurbished 2012 with a 2015 refurbished. Doubled my storage, ram, and got a better GPU/CPU.

    Kind of late story though. It sounds like they will discontinue this program pretty soon.
  7. Michaelgtrusa macrumors 604

    Oct 13, 2008
  8. loft3 macrumors regular

    Feb 24, 2006
    Dang. I have a Late-2013 15" MBP with battery issues. Guess I'm not eligible under this.
  9. Jetfire macrumors 6502

    Jul 10, 2008
    Cincinnati, Ohio, USA
    Damn wish they would have done this on my Early 2011 15' Macbook Pro. I had them replace the Battery that was shot before they discontinued service on it, last December.
  10. im_to_hyper macrumors 65816


    Aug 25, 2004
    Glendale, California, USA
    How many of ya'll are now quickly scouring eBay???
  11. Taylor710ce macrumors newbie


    Apr 22, 2013
    the key phrase is "speak with manager" and it'll patch you in directly to the store.
  12. Hustler1337 macrumors 68000


    Dec 23, 2010
    London, UK
    Is the Early 2011 no longer serviced by Apple at all? Was thinking of trying this with Apple and see what happens.
  13. macduke macrumors G3


    Jun 27, 2007
    Central U.S.
    Time to find out where that .plist or whatever is stored and wipe it, lol. Although it's probably stored in the SMC or whatever. Not sure if you can flash that.
  14. DavsDue macrumors newbie

    May 16, 2010
    I have a late 2013 15" retina with 0,81% and over 1000 cycles Why am I not included? And btw the fans are running like 24/7 and always as hot as a oven?!
  15. andreyush, Jul 24, 2017
    Last edited: Jul 24, 2017

    andreyush macrumors 6502


    Oct 24, 2015
    The question is. In which countries is this available? It's hard to believe that in Romania somenone will do that for me :).
  16. AbraRob macrumors newbie


    Jul 24, 2017
    I have a Early 2011 MacBookPro with a battery issue. It holds 65% of capacity and it has 200 cycles. Would it qualify?
  17. BornAgainMac macrumors 603


    Feb 4, 2004
    Florida Resident
    Neat. Those older Macbook Pros have a built-in Dock on the side.
  18. indiekiduk macrumors 6502

    Jul 26, 2005
    Glasgow, Scotland
    they'd have to pay me extra compensation to take a touch bar model as replacement!
  19. camnchar macrumors 6502


    Jan 26, 2006
    SLC, Utah
    I'm sure they have tons of them lying around.
  20. Pbrutto macrumors 6502a


    Apr 21, 2015
    Eastern PA
    Reddit guy is full of ****, sorry folks....there is more to his story or he is just a pathological liar. There is just simply no way that Apple would just say “we’re gonna charge you 200 and give you a 5 year newer computer” for just a battery. Perhaps a year or two newer, but no way...
  21. cube macrumors G5

    May 10, 2004
    17" : I had the battery replaced in December and asked to test the GPU, the GPU died at the beginning of January, Apple said they did not have parts so they refused to do anything about it.

    The GPU had already been "repaired" twice.

    Now I use a PC.
  22. Bill Harr macrumors newbie

    Jan 3, 2013
    Had a track pad problem, when to he genius bar and was told $350 to change track pad. BUT since my batteries were used up for $199 I could get a NEW not refurbished 15" rMBP. More ram and more storage and new processor. Thank you Apple.
  23. DevNull0 macrumors 68000

    Jan 6, 2015
    Has Apple said what they're going to do as far as battery service on the 2016/2017 MBP's? When the time come, will be be $200 for a new battery?
  24. charlituna macrumors G3


    Jun 11, 2008
    Los Angeles, CA
    Apple will not replace the battery, especially with this program, without showing a need for the battery. and be warned, its not a newer model for the price of the repair. if you want that you will have to pay the difference. You get a refurbished model of minimum likeness to what you give up for the price of the repair.

    I just took five computer from that era in cause they had battery issue. only 4 passed the diagnostic for battery replacement the fifth they said I had to wait. since they are work machines we needed the 4 fixed now. 3 they had the refurbs in stock, the 4th the boss opt'd to pay up for newer. oh and the touch bar computers are not allowed.
  25. zaphodb3 macrumors member

    May 3, 2015
    I wonder if I'd be able to slip my mid-2014 model in there :D I've been bad with the battery, it's already well over 1000 cycles.

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