Apple Exchanging Some 2012 and Early 2013 MacBook Pros Needing Battery Service With Newer Models [Updated]

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Jul 24, 2017.

  1. mattv99 macrumors newbie

    Joined:
    Nov 1, 2017
    #501
    I got my battery replaced for free. First visit in AS at the end of October. I left it again on Wednesday before Christmas and one week later it was ready. After getting it back, I used battery health app - I got 98% capacity with 0 cycles and... date of manufacturing January 19th 2017 - I thought that if there is constant shortage for last 8-9 months, I will get something more fresh. Anyway I am happy to get it for free.
     
  2. cflem macrumors regular

    cflem

    Joined:
    Mar 11, 2011
    Location:
    Texas
    #502
    Welp, mine just went "Service Battery" on me... I wonder what my options are...
     
  3. thatsteez macrumors newbie

    Joined:
    Sep 12, 2013
    #503
    Same. Have you tried anything?

    Wonder what the deal is if you're out of warranty.
     
  4. treimche macrumors member

    Joined:
    Jun 16, 2012
    #504
    Good luck. Apple did nothing for me. I was told it would be $199 to repair mine. Others have somehow got free batteries. Maybe its a matter of complaining enough to them?

    Hopefully with the iPhone battery debacle, they will be more lenient on other products with bad batteries too.
     
  5. mattv99 macrumors newbie

    Joined:
    Nov 1, 2017
    #505
    In my case I had to agree first with paying the fee for the battery replacement and leaving the laptop for 3 weeks. Only after the Genius Guy got an offer on his iPad that if I wait for the moment when batteries will be back in stock, I get mine for free. It was back in October when batteries were supposed to be available not easier than in mid November.
     
  6. dasgut macrumors newbie

    Joined:
    Jan 8, 2018
    #506
    I had a similar experience last week. I was told I could get a replacement for $199, or wait until an ambiguous date in February for them call back when the battery is back in stock & they'd do the replacement for free.

    Have other people been quoted the same waiting time?
     
  7. NachoSH macrumors newbie

    Joined:
    Jul 18, 2012
    Location:
    Spain
    #507
    Yes, same here. Genius told me to wait about 6-8 weeks from 18th December. So it means mid February...
     
  8. Tech198 macrumors G5

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #508
    Replacing with newer models "automatically" just doesn't sound right regardless.

    Its like saying "i'm getting a Touchbar based Macbook but i have no intention of using it at all ever."

    Apple has to do what it has to do, but still.
     
  9. William Forrest macrumors newbie

    William Forrest

    Joined:
    Dec 23, 2017
    #509
    --- Post Merged, Jan 11, 2018 ---
    See my 23 Dec. post. In early December was given a January date for a new 'battery', but my machine was kaput by then. That caused me to blow my top, and I called MyApple, asked for a supervisor, and convinced the supervisor to hook me up with a Customer Service person. I have a direct phone number and email address for this person. He's the one that decided Apple should give me a new 15" Macbook Pro. I agreed with him. The new machine is nice, though I had to suffer through some 'High Sierra' problems, which hopefully are in the past.
     

Share This Page