I got my battery replaced for free. First visit in AS at the end of October. I left it again on Wednesday before Christmas and one week later it was ready. After getting it back, I used battery health app - I got 98% capacity with 0 cycles and... date of manufacturing January 19th 2017 - I thought that if there is constant shortage for last 8-9 months, I will get something more fresh. Anyway I am happy to get it for free.
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Apple Exchanging Some 2012 and Early 2013 MacBook Pros Needing Battery Service With Newer Models [Updated]
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Good luck. Apple did nothing for me. I was told it would be $199 to repair mine. Others have somehow got free batteries. Maybe its a matter of complaining enough to them?
Hopefully with the iPhone battery debacle, they will be more lenient on other products with bad batteries too.
Hopefully with the iPhone battery debacle, they will be more lenient on other products with bad batteries too.
In my case I had to agree first with paying the fee for the battery replacement and leaving the laptop for 3 weeks. Only after the Genius Guy got an offer on his iPad that if I wait for the moment when batteries will be back in stock, I get mine for free. It was back in October when batteries were supposed to be available not easier than in mid November.
I had a similar experience last week. I was told I could get a replacement for $199, or wait until an ambiguous date in February for them call back when the battery is back in stock & they'd do the replacement for free.
Have other people been quoted the same waiting time?
Yes, same here. Genius told me to wait about 6-8 weeks from 18th December. So it means mid February...
[doublepost=1515702495][/doublepost]See my 23 Dec. post. In early December was given a January date for a new 'battery', but my machine was kaput by then. That caused me to blow my top, and I called MyApple, asked for a supervisor, and convinced the supervisor to hook me up with a Customer Service person. I have a direct phone number and email address for this person. He's the one that decided Apple should give me a new 15" Macbook Pro. I agreed with him. The new machine is nice, though I had to suffer through some 'High Sierra' problems, which hopefully are in the past.
Got my early-2013 15" Macbook Pro battery replaced in warranty by a local AASP last month, but not before contacting Apple call center directly. I was facing the "Service Battery" message and experimenting unstable battery life.
At first, the local AASP (Brazil) was charging me with around US$ 800.00 for exchanging the top case (which includes battery). After contacting Apple, they even found that my Macbook Pro was eligible for exchanging the screen (screen-coating-gate). Now I'm with an almost cosmetically new Macbook Pro, except for the bottom cover, which is still original.
At first, the local AASP (Brazil) was charging me with around US$ 800.00 for exchanging the top case (which includes battery). After contacting Apple, they even found that my Macbook Pro was eligible for exchanging the screen (screen-coating-gate). Now I'm with an almost cosmetically new Macbook Pro, except for the bottom cover, which is still original.
Any chance you can message me his number and email? I'd rather deal with someone that understands what's going on than going into an Apple for hours and being told the same exact thing.
LOL too bad I missed this, my battery was toast back then too. But I also didn't know I get a whole new top assembly with a battery, that's not a bad deal for $199. So I will do that now instead of the much cheaper 3rd party batteries because my A-key is once again coming off..
My Early 2013 Macbook Pro battery is dying. Battery Service is showing up and in coconut battery it shows me 65% - 85% it changes all the time. Today I had a full charge with around 90% left and after I came from shopping and tried waking it up, it was hot and totally discharged. Has someone experience on how the situation is now, do they still the free replacement? What would you do?
Had a free replacement earlier this year of the top case (which includes battery). I did a previous research and found that Apple was aware of the issue, even replacing the entire laptop in earlier cases. Then I went to a local AASP which initially tried to charge the battery replacement. After calling Apple directly and arguing that they were fixing it for free in other countries, they offered replacing the top case and display freely (because of the coating issue also acknowledged by them).
This also motivated me for upgrading some parts like the SSD and WiFi card, since my Macbook became "almost brand new" again.
At this point the best bet is to replace the battery myself? Can this battery issue affect other parts of the mbp? Trackpad? Speakers?
There are no Apple stores or service providers near to me and I came across a battery replacement kit on iFixit: https://www.ifixit.com/Store/Mac/MacBook-Pro-15-Inch-Retina-Mid-2012-Early-2013-Battery/IF117-047-5
There are no Apple stores or service providers near to me and I came across a battery replacement kit on iFixit: https://www.ifixit.com/Store/Mac/MacBook-Pro-15-Inch-Retina-Mid-2012-Early-2013-Battery/IF117-047-5
If you’re talking about one of those 2012/2013 computers you might not be able to get any service at this point. And you won’t get a replacement either. The latter of those two units was discontinued in Oct 2013 and thus was Vintage in most of the world in Oct 2018. In that status Apple doesn’t have to do ***** to the computer and doesn’t. Only a few random places like Turkey and California still require service. There’s a program in the US that allows stores to do the service if they can find the part but it won’t be produced for them if they can’t.
Does anyone know if this Apple Replacement program is still happening?I also have a 2012 15” rMBP with service batter and only around 200 charge cycles.
Hope this still applies.
Thanks all.
Hope this still applies.
Thanks all.
You could at least try. Sometimes, if they still have spare top cases for these Macs (which I presume it fits on any 15" non-touchbar rMBP) they will replace at no cost.
Late reply but I was able to take my 2012 rMBP 15" for the battery/topcase replacement today ($199+tax) today. I had ~500 charge cycles and the service battery sign. Located in California. It was a long shot but I tried asking about the exchange program for a new MBP but the Apple employee denied it was ever a thing and said their quality programs only exchange certain parts on a MBP and they would "never exchange for a new MBP." I was going to show them this article but didn't really want to push it since I was lucky to be getting the battery/topcase 7 years after this laptop was released.
I might have to circle back and get this done. I continue to use my 2012 rMBP 15" as my daily driver. It just keeps cranking, even though I bought a 2015 late model rMBP with upgraded graphics and 1TB drive back in 12/2016 I think as a backup. I really SHOULD move to the newer 2015 I have sitting here, since it's MUCH faster and has an easier and integrated better time dealing with multiple monitors and 4K ones' to boot - but frankly I've been either too busy or too lazy to migrate everything over. I haven't even moved to Mojave yet!
But, this 2012 would make someone a REALLY nice machine, with a clean drive and a new battery and I should probably get apple to do it while they still will.
BTW, my current 2012 rMBP has 832 battery cycles, WHEW!.. it still will produce a solid 2:45 hours (even with Chrome running) until it goes to sleep without warning. I've certainly gotten my monies worth.
But, this 2012 would make someone a REALLY nice machine, with a clean drive and a new battery and I should probably get apple to do it while they still will.
BTW, my current 2012 rMBP has 832 battery cycles, WHEW!.. it still will produce a solid 2:45 hours (even with Chrome running) until it goes to sleep without warning. I've certainly gotten my monies worth.
T
Try using Opera. It has built-in ad-blockers which preserve a lot of battery. Now I use Chrome only for specific purposes, for accessing a site with an old stored password, credit card, and so on. Slowly, I'm migrating to Opera.
Oh, i've got Chrome locked down tighter than a tick on a pig, with ad-blockers, tracking blockers, script blockers, flash blockers, etc. But yeah, is' still a pig compared to even Safari.