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Apple Extended its MacBook Pro Anti-Reflective Coating Repair Program

ineel said:
Any one know if Apple will still replace the screen if my stain spots are only on the outside perimeter of the display over the black part of the screen? I have one on the top left and another one at the bottom middle of the display but nothing on the display proper. I live an hour and a half from the nearest apple store so i just wanted to make sure. Thanks!
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Hi; yes, I can confirm that they'll replace screens with coating issues on the edges of the screen - at my Apple-approved repair store, I was told they would ONLY replace this kind of damage, not screens where the coating was coming off only in the middle of the screen.

Hope this helps :)
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brop52 said:
Has been going on about a year on my wife's 13" retina MBP from Early 2015 mostly around the camera. Think they would cover it?
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Yep; that was my exact problem, replaced without question.
 
bjoswald said:
What the hell is going on with Apple these days? Reading stuff like this almost daily is depressing.
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Loss of quality focus? Pressure for higher ASP's (stakeholders) one way by cutting cost and raising prices? More revenues per existing customer in a declined global SmartPhone market by adding services, accessories (airpod/watch) and repair fees? Making products age out to decrease buying cycle time for ardent consumers?

For that depression, seek other.
 
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Just had my 2015 MacBook Pro 13" screen replaced about a month ago for this. Glad they extended this out but hopefully this doesn't keep happening after that extended date. From what I saw at the Genius Bar its about 400-500+ to get this "fix"
 
smacrumon said:
Considering the quality was extremely poor to begin with, being very nice is the least Apple could do.

Completely expected this surface to deteriorate over time. Quality control down in the dumps.
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Absolutely my feeling here!
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Its good customer service to repair damage like this, should occur more often at Apple.
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Probably a bad supplier also. remember the yellow tint issue?
 
I had this issue on my 2012 rMBP. While it was inconvenient, Apple replaced the whole lid. Not only that but while there, I was griping about overheating power supply where the Magsafe connects. They ended up replacing the entire logic board and power supply, for free!

So new lid, new logic board and power supply > $900 repairs, all for free, on a laptop 2 years out of warranty. This would never happen with a PC manufacturer.
 
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rvinny said:
I had this issue on my 2012 rMBP. While it was inconvenient, Apple replaced the whole lid. Not only that but while there, I was griping about overheating power supply where the Magsafe connects. They ended up replacing the entire logic board and power supply, for free!

So new lid, new logic board and power supply > $900 repairs, all for free, on a laptop 2 years out of warranty. This would never happen with a PC manufacturer.
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"Kudos, Dell! Brian Dipert - August 27, 2007 Wow. Last Tuesday the 21st I shipped my Dell laptop off to be repaired under the three-year extended warranty plan I’d previously purchased for it. Note that the Inspiron 700m is no longer manufactured, and that my warranty was less than six months away from expiring. The primary motivation for the warranty service was a failing keyboard the week prior, but almost two years ago several other issues had manifested: ● the speaker wiring located in the right bezel hinge had worn through due to friction, silencing the system (unless, of course, I attached headphones, since the headphone jack still worked fine), and ● a small spring-loaded plastic rod that depresses when the bezel closes, thereby extinguishing the LCD backlight and otherwise alerting the system to the lid-closure event, had disintegrated. Dell had one-day shipped me the packing materials at no incremental charge to me beyond the warranty I’d already paid for. The company also covered one-day shipping to the Dell-authorized repair facility at Solectron in Memphis, TN. And the repaired system just showed up at my front door, once again one-day shipped via DHL on Dell’s tab. The keyboard’s replaced. The plastic rod’s replaced (the official part name is the ‘LCD hinge-up assembly’). The speakers work again. But that’s not why I’m writing. Check this out: ● Dell replaced the entire bezel, including the LCD ● Dell replaced the entire palmrest assembly, which had become stained from 2.5+ years’ worth of my hands resting on it but aside from this cosmetic blight, was fully functional. And to top it all off, Dell updated my system BIOS for me ● That, folks, is outstanding customer service. I’d been very careful to ensure that the warranty and repair folks didn’t know of my EDN affiliation (the system’s registered in my name with no company listing), so I can’t even dismiss the care I received as special treatment provided to a tech journalist. I daresay I haven’t bought my last Dell system. And I also have no hesitation in recommending Dell to friends, family and all of you"

Never? Apl dopes not have the customer serice commitment to itself, pretty standard to try to satisfy customers, more #gates though on Apl side:) Lots of old PC's still running too.
 
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My out-of-warranty MacBook Pro had this issue, but I lived with lines on the screen for a while. One day, the trackpad randomly stopped working. The Apple Store said it would be a $250 fee. As a side note, I asked about the screen issue. Turns out, they were willing to fix everything free of charge because they were able to put it in the system as a recall. To replace the trackpad, they needed to replace the entire bottom portion of the computer, which included a new unibody frame and new battery. Long story short, my MacBook was good as new, free of charge.
 
And here I am, almost hoping my 2012 rMBP would hurry up and develop this flaw, as it suffers from very very severe image retention-problems (damn you, LG!), and Apple never admitted this was a flaw, even though (most) Samsung-panels didn't develop this problem ...
 
LosLoco said:
And here I am, almost hoping my 2012 rMBP would hurry up and develop this flaw, as it suffers from very very severe image retention-problems (damn you, LG!), and Apple never admitted this was a flaw, even though (most) Samsung-panels didn't develop this problem ...
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I will add that when I bought my rMBP, it originally had the LG screen with retention problem. I had it replaced under warranty and they put in a Samsung screen. The Samsung screen is the one that developed Staingate.
 
Very glad MR wrote this up, its been getting progressively worse on my GF's MBP for the last couple of years, but i had no idea Apple were running the program. Into the shop i guess, hope it doesn't take to long to turn the repair around.
 
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Has anyone had success with a replacement for the 15-inch rMBP under this program or is it only for the smaller model?
 
soupcan said:
Cool. I have a heck of a lot of those smears all over the border of my screen of my GT750M-equipped 15" rMBP (which wasn't eligible for a replacement before).
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Mine too.. it's the late 2013 model..

trying to set up an appointment today.. Mine is coming off around the camera
 
Ahhhhh I was wondering if this was a legit issue or not. My work machine screen is a mess due to this.
 
So Apple sells you defective product, but if you've had it 3 years then you're on your own.

Good thing you paid extra for a premium product.
 
From my experience, putting a cloth between the keyboard and screen when you're transporting it around solved it for me. Before, I would not use one, and touch the screen all the time with my oily hands. Strange how I do this with other laptops though, and they don't show the same symptoms
 
If you look at some of the photos in the gallery, you'll see keyboard images on the screen. Obivously those, resulting from closing the notebook when you want finish or put it in your case. The oils from your fingers are on the keys and when you close it, those oils are imprinted on the screen through a chemical reaction of the coating. What I do is taka a slightly damp handi-wipe and brush the keys a couple of times (with the machine off). This will remove the oils. I have a desk to put mine on or I rarely ever close the MBP screen. The screen, I'll wipe with the same cloth lightly and use a micro-fiber cloth lightly.
 
halofan56 said:
If you look at some of the photos in the gallery, you'll see keyboard images on the screen. Obivously those, resulting from closing the notebook when you want finish or put it in your case. The oils from your fingers are on the keys and when you close it, those oils are imprinted on the screen through a chemical reaction of the coating. What I do is taka a slightly damp handi-wipe and brush the keys a couple of times (with the machine off). This will remove the oils. I have a desk to put mine on or I rarely ever close the MBP screen. The screen, I'll wipe with the same cloth lightly and use a micro-fiber cloth lightly.
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And people complain about the Surface Book gap :rolleyes:
 
BoltmanLives said:
Being from the optical industry (in the past) , all you can do is you is always use the correct AR cleaner and cleaning cloth (microfiber) , or its a shoddy application process that will eventually fail and nothing you can do...so try the AR cleaner/microfiber solution first. Hope it is not a shoddy application process.

Not all AR applications are created equal...see $15 online AR eyeglasses from China
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It's probably the application and excessive heat (the MBPs are too thin to effectively exchange heat from the screen, etc.) The AR coating on my Canon lenses have never failed. Ever.

People should always avoid touching their screens, too. They only safe way to clean them is rarely and carefully using something like the "LensPen" system.
 
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