Apple Extended its MacBook Pro Anti-Reflective Coating Repair Program

Discussion in ' News Discussion' started by MacRumors, Feb 24, 2017.

  1. julescilib macrumors member


    Oct 2, 2012
    Yeah man thank you. The employee that took my info was very nice. He said he was gonna go work on it when we were done because they had the replacement screen in stock. Love seeing $0.00 on a Apple bill... Rarely happens ;)
  2. zzLZHzz macrumors regular

    Mar 9, 2012

    Just wondering is the corner considered as coating problem?
  3. tipoo macrumors member

    Jan 5, 2017

    Absolutely should be, mine was a tiny bit around the webcam and yours is a bit worse than that.
  4. JDW macrumors regular


    Jul 12, 2005
    I see no evidence whatsoever that the AR coating is any different from the one on your old screen. That means it probably would happen again. And that is precisely why I put the microfiber cloth over my keyboard and leave it there before I close the lid. I also try to keep the screen clean before I close the lid too, especially to keep residual finger oils off. Finger oils can do a lot of damage over time. You'd think Apple would ponder this. But they are focused more on what looks good out of the box than about keeping your computer new looking over an extended period of time.
  5. Mirror Neuron macrumors newbie

    Aug 22, 2013
    The Genius isn't wrong.
    Water works just fine, as opposed to any Cleaning Solution out there in the market.
    Ditto, I have a Late rMBP 13". I used to use Cleaning Solution up until 1year before. Since, early 2016, I use just filtered water. I've refilled my Cleaning Solution bottle with it. I arrived at the decision of using just plain water instead of any cleaning solution, only after discovering that my favorite cleaning solution stopped working as it used to be in removing oily residues and stains on the screen. So, I gave clean water a try and it was doing the same job. What I was doing wrong is that I never washed or replaced the Microfiber Cloth that came with the cleaning solution after using that cloth for over 12-15 times. The cloth never looked dirty because it is charcoal black in color.
    Once I got a new microfiber cloth, I found out that water does the same job as the cleaning solution.
    So, I discarded whatever cleaning solution that was left in the bottle, washed the bottle with filtered water for 3-4 times until the soapy bubbles stopped forming and filled it with filtered water.
    Every time since then, I just make sure that I use a clean Microfiber cloth.
    Even after 3 years, my MacBook Pro's display is as good as new and I have no issues with coating on it.
  6. zzLZHzz macrumors regular

    Mar 9, 2012
    Yes, that is the more serious portion of the screen.

    I am wondering if I should bring it in for replacement. I certainly don't want to screw up my mac because other than the screen, everything else is working fine.

    And there is no Apple Store in Singapore and the wait for Apple Authorized Service Provider can be a quite long.
  7. BlackburnRover macrumors newbie

    Jan 2, 2007
    Just booked a Saturday morning appointment for the Genius Bar at Apple Store, Basel, Switzerland for my late 2013 15" MBPr it all started either side of the camera within a few months of purchase.. be nice if its repaired..wonder how long this will take?
  8. julescilib macrumors member


    Oct 2, 2012
    Have any pictures to show us if it's warranty related? If they have the display part is in stock, you should expect 2-3 days for the repair.
  9. wetrix macrumors 6502


    Dec 1, 2006
    Auckland, New Zealand
    Can anyone confirm that this replacement program extends to New Zealand (i.e. outside the US)?
  10. PackFan macrumors regular


    Apr 22, 2009
    Twin Cities, MN
    Sorry for the delayed reply. Yes - they did fix it, no questions asked. Hated to be without my computer though...

    They asked about me paying to replace the battery, but I declined for now. It is almost 5 years old after all....
  11. lbredsten macrumors newbie


    Mar 16, 2017
    Does anybody know is this replacement program only available to US consumers, or is it available world-wide?
  12. Bazzy macrumors regular

    Jun 8, 2009
    Hi All,

    My Late 2011 17" MBP is failing me due to the Graphics Card issue so this now sadly forces me to buy something new.

    I am very seriously considering getting a higher spec Mid 2015 15" rMBP but having recently learned of this screen issue, I am quite concerned tbh. Maybe it is just my bad luck or timing but it seems whatever Apple product I end up getting, there are these damn QC issues!

    My concern is that I would want the new (& expensive) laptop to last me at least another 5-6 years & if the screen AR coating is so very delicate, no matter how many times it was replaced by Apple, if they just put the same faulty screens in again, the issue will keep on happening and after October 2017, they will no longer take any more responsibility for this problem & leave customers fully in the lurch afterwards.

    If they replaced faulty screens with ones that did not exhibit these traits then there would be no issue but it is their choice/design of screen implented & now knowing these screens have inherent faults, also then their decision to keep on installing them knowing well well that the issues may resurface again?

    How does that solve the problem long term? All it does is cause extra grief for customers in having to have multiple screens replaced up to a certain date & then be left lumbered afterwards through no fault of their own. The precious resale value of any rMBP will certainly take a huge hit as week no doubt with a messed up screen.

    I do not know how much it costs to replace these screens but I bet it would be pretty darn steep & one may have to have them replaced multiple times at their own cost each time if they get marked so badly even with the most barest of contact - how many times can one keep affording to do this after October 2017 or when the 3 years are up?

    I really do not know which way to go now - was desperately trying to steer away from ever going back to Windows but my faith in Apple is just taking huge hits lately.

    I buy a top end flagship Apple laptop in 2012 & it has has the dreaded Graphics problem but the Screen is great - I then look to get another top end Apple laptop in 2017 & the Graphics is now great but the Screen is useless - what is happening to Apple these days?

    I would welcome any help & advice guys as there is no way I can afford the Late 2016 Model in the spec I want & tbh, it really does not appeal to me.

  13. lbredsten macrumors newbie


    Mar 16, 2017
    --- Post Merged, Mar 21, 2017 ---
    I found out myself: Bought the machine online for delivery in Denmark, and I'm getting it fixed in India (where I live).

    I do not have AppleCare to this 20 months old machine. An authorised Apple partner fix it anyway under the quality program.

    Talked to a Apple Support co-worker, who rejected the existence of the quality program. 2 hours later he called me back to inform that he had done further investigation, and that they will fix it free of costs for me.

    Have to say I'm puzzled about the idea behind creating quality programs like this, but keeping them a deep secret until you really press the issue. People do share information on the internet about the existence of such programs anyway.
  14. MTD's Mac macrumors regular

    MTD's Mac

    Mar 18, 2010
    Los Angeles
    I finally had some time when I could be without my MacBook, so I stopped by the Apple Store. Within 5 minutes they were offering to replace my display, despite only a minor anti-reflective coating issue, mainly in the bezels. This after the Apple Support chat agent told me the program did not apply to 12-inch MacBooks...

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