How can you have only 17 cycles on a battery from 2013? Have you had it replaced?
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Apple Extends Free Repairs of Anti-Reflective Coating on Select MacBook and MacBook Pro Models
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How can you have only 17 cycles on a battery from 2013? Have you had it replaced?
I just got my mid 2014 13" retina replaced the other week after seeing this. The damage wasn't as bad as others, but it got to the point where it really bugged me so I finally looked it up to see if it was a widespread problem.
I chatted with them via online chat, and set up an appointment in store. They took one look at the screen and said no problem, and it was sent off. It took 3 days to get the laptop back (I had it re sent to the store rather than to my house).
My new screen did have the yellowish tint on it that many have complained about, but I was able to calibrate it to looking perfect after messing around with it for about 30 minutes or so in the settings. I figured I might as well take the time to re calibrate it rather than waiting another few days to possibly get a yellowish tint again.
The new screen does seem to be a little more recessed into the lid though, or maybe the rubber rim is just more pronounced making me think that it is slightly more recessed than my previous screen. The old screen seemed to be more flush with the metal from what I remembered, and I could definitely notice a different feel when I would open and close my laptop with the replacement. Has anyone else noticed something similar to this with their replacement screen?
I chatted with them via online chat, and set up an appointment in store. They took one look at the screen and said no problem, and it was sent off. It took 3 days to get the laptop back (I had it re sent to the store rather than to my house).
My new screen did have the yellowish tint on it that many have complained about, but I was able to calibrate it to looking perfect after messing around with it for about 30 minutes or so in the settings. I figured I might as well take the time to re calibrate it rather than waiting another few days to possibly get a yellowish tint again.
The new screen does seem to be a little more recessed into the lid though, or maybe the rubber rim is just more pronounced making me think that it is slightly more recessed than my previous screen. The old screen seemed to be more flush with the metal from what I remembered, and I could definitely notice a different feel when I would open and close my laptop with the replacement. Has anyone else noticed something similar to this with their replacement screen?
I acknowledged the issue of retina display on my MBP 15'. I made an appointment with the Genius Bar and scheduled on this Monday. I left my Mac over there and was covered by the extended warranty Apple provided. The guy told me to expect get my laptop back about 6 to 7 days. I have no issue with that since I do not have any major works to do. And guess what? It arrives today. It took only like 2 days to fix this issue. I have to give credit to the Apple service.
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Hello. I think Apple still gets you covered with 90 days. If you believe there is something wrong with it, I guess why not to take it and let them take care of you. My MPB does not have problem with the new screen. When I was at the store, I asked the associate how to deal this problem in future because I believed that it probably occurs again. He told me that I should used only water and microfiber cloth to clean and avoided eating while using the device.
I do believe that your model is eligible for extended warranty. I suggest you should bring it to the Apple store and let them take care of it. I'm pretty sure that Apple acknowledged this issue; therefore, they offer the solution to fix it. Hope it helps.
Had my Mid-2014 rMBP 15" screen replaced at Glasgow Braehead Apple store after having the coating issue, albeit not very serious. Genius guy was really good and authorised the repair with no hesitation. Took it in on Wednesday and it was ready on Sunday, as they had to order in the part. Not bad at all. Now, just have to keep the new screen clear to avoid a repeat!
Mine is really really bad now - laptop is from 2012 but screen was replaced in 2015. The entire keyboard and trackpad has imprints on the screen... its really bad.
Suddenly realized this is not acceptable from Apple, they need to fix this. And found this thread. I know technically my model isn't included but since the screen was replaced under extended warranty in 2015 - which may have been a mistake as a few bad pixels are better than this mess - I think I can make a case.
First retina macbook pro, otherwise an amazing machine.
Suddenly realized this is not acceptable from Apple, they need to fix this. And found this thread. I know technically my model isn't included but since the screen was replaced under extended warranty in 2015 - which may have been a mistake as a few bad pixels are better than this mess - I think I can make a case.
First retina macbook pro, otherwise an amazing machine.
F***!!!!! You were right, they did. I got pissed off at them on the phone. The screen is totally f-ed at this point. Checked AliExpress new screens there go for about $300 or a bit less. Still better than Apple's $600.
Maybe the good old days where you would just be able to whine and whine until they do what you want are over
Or I need to be in the USA, but that won't happen anytime soon and I wouldn't take the laptop either... whining at the genius bar was always a good option. But they don't have those here.Thinking of putting up a website with my photos but I guess someone already did...
Edit: Wait maybe I'll just try Listerine....
Comments say this just removes the anti reflective coating. But I am more than OK with that.
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UPDATE
Holy ****. Listerine is doing the trick. My screen is looking amazing right now, nearly perfect. Just some actual damage from the keyboard pressing into the screen, but all the crap with the reflective coating is totally gone.
Should have done this much earlier, like a year ago!
Holy ****. Listerine is doing the trick. My screen is looking amazing right now, nearly perfect. Just some actual damage from the keyboard pressing into the screen, but all the crap with the reflective coating is totally gone.
Should have done this much earlier, like a year ago!
If you have before & after photos that would be great! I assume the plan is to remove the anti-reflective coating completely so you'll have a screen without blemishes but with glare?
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Ok Before / after pix. Lighting is bad here, it's night time, but the after pix are basically a pristine - reflective but pristine - screen. Before speaks for itself.
If you zoom into the after pic you can see some reflections - the weird thing is my left foot
I used to have a glass screen 17" macbook pro, fully reflective, never had an issue with that, the backlight is so bright that it's only problematic in direct sunlight. And really anti-reflective coating isn't ideal in direct sunlight either... you generally want to not use your laptop in direct sunlight
If you zoom into the after pic you can see some reflections - the weird thing is my left foot
I used to have a glass screen 17" macbook pro, fully reflective, never had an issue with that, the backlight is so bright that it's only problematic in direct sunlight. And really anti-reflective coating isn't ideal in direct sunlight either... you generally want to not use your laptop in direct sunlight
Here is my story of how Apple respect national laws.
My 2013 13” MPB had its screen replace in early 2016 under the coating replacement programme.
A few weeks ago I handed it in with the same issue on the new screen.
The initial message was that it was over 2 years since the repair (which this classifies as is Denmark) and that it was no longer covered, however under Danish law “repairs” are covered by a 3 year warranty period.
As Apple do not have any Apple stores in Denmark, all contact are handled through service providers.
The macbook was handed in to a store named Humac. Humac do not conduct repairs them self, so they pass it on to yet another party named StayOnline.
StayOnline wrote me an email, saying that the repair was no longer covered since it was over 2 years old. They could replace the screen with a new one, which would be just under 900 USD, oh and if I didn’t wanted to accept that offer, a 80 USD inspection fee would be charged.
I wrote them, informing of the 3 year warranty for any repair conducted. Their response was that if I believed this to be correct, I should contact Apple Care.
Apple Care looked at the case and acknowledge that this repair was covered by Danish law and the period of 3 years and should be repaired again.
Good I thought…. but no… Apple Cases response was that there was nothing they could do to change StayOnlines decision. Apple Cases advise for me was to contact a lawyer and go to court to get the screen repaired.
From what you would expect to be the governing party, Apple, this is a most disappointing “solution” to what they acknowledge is covered!
My 2013 13” MPB had its screen replace in early 2016 under the coating replacement programme.
A few weeks ago I handed it in with the same issue on the new screen.
The initial message was that it was over 2 years since the repair (which this classifies as is Denmark) and that it was no longer covered, however under Danish law “repairs” are covered by a 3 year warranty period.
As Apple do not have any Apple stores in Denmark, all contact are handled through service providers.
The macbook was handed in to a store named Humac. Humac do not conduct repairs them self, so they pass it on to yet another party named StayOnline.
StayOnline wrote me an email, saying that the repair was no longer covered since it was over 2 years old. They could replace the screen with a new one, which would be just under 900 USD, oh and if I didn’t wanted to accept that offer, a 80 USD inspection fee would be charged.
I wrote them, informing of the 3 year warranty for any repair conducted. Their response was that if I believed this to be correct, I should contact Apple Care.
Apple Care looked at the case and acknowledge that this repair was covered by Danish law and the period of 3 years and should be repaired again.
Good I thought…. but no… Apple Cases response was that there was nothing they could do to change StayOnlines decision. Apple Cases advise for me was to contact a lawyer and go to court to get the screen repaired.
From what you would expect to be the governing party, Apple, this is a most disappointing “solution” to what they acknowledge is covered!
I have had the "Staingate problem for over a year, but didn't realize that Apple had the free repair program. A few weeks ago, my MBP 13" 2015 fell off the table and put a small dent in the aluminum and a crack in the screen. When I started searching for repair solutions, I stumbled across this thread.
My question is, does the Free Screen repair program actually replace the screen and housing and would me putting a crack in the screen void my eligibility for a replacement? If Apple replaces the entire top of the computer, it would seem to me that it wouldn't matter if I had put a crack in it; it still has the problem with the coating... maybe i am being overly optimistic!
TIA
[doublepost=1538047722][/doublepost]And if anyone can point me to the Apple documentation about the Apple Repair Program, specifically where it says that since it is covered under a "Quality Program" it will still be replaced even if there is additional damage to the screen.
Cheers...
My question is, does the Free Screen repair program actually replace the screen and housing and would me putting a crack in the screen void my eligibility for a replacement? If Apple replaces the entire top of the computer, it would seem to me that it wouldn't matter if I had put a crack in it; it still has the problem with the coating... maybe i am being overly optimistic!
TIA
[doublepost=1538047722][/doublepost]And if anyone can point me to the Apple documentation about the Apple Repair Program, specifically where it says that since it is covered under a "Quality Program" it will still be replaced even if there is additional damage to the screen.
Cheers...
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Is this thing still going on?
Just bought a Macbook Pro 13" Early 2015 and there are definitely some markings, mainly near the camera.
I just booked an Appointment at the Genius Bar in Germany. The laptop was originally bought in the UK, I'm really hoping this is not going to be a problem.
Any other German people around with an estimate of how long this might take if they accept my claim?
Im in Hamburg!
Cheers
Just bought a Macbook Pro 13" Early 2015 and there are definitely some markings, mainly near the camera.
I just booked an Appointment at the Genius Bar in Germany. The laptop was originally bought in the UK, I'm really hoping this is not going to be a problem.
Any other German people around with an estimate of how long this might take if they accept my claim?
Im in Hamburg!
Cheers
They just replace the top lid containing the display screen. The bottom half isn’t replaced.
I am not in Germany, but in Barcelona about a month ago, I made an appointment with the Genius Bar and they fixed mine overnight. It even had a crack in the screen, which is not supposed to make a difference if you have the "Staingate" problem.
My advice, is to Google "Staingate" and print out an article that talks about Apple's recall/warranty program, so you can show it to the Apple Genius staff if they (claim) to NOT know what you are talking about. Do not go to an Apple Certified Parnter as they will probably not want to help you.
Good luck!
My advice, is to Google "Staingate" and print out an article that talks about Apple's recall/warranty program, so you can show it to the Apple Genius staff if they (claim) to NOT know what you are talking about. Do not go to an Apple Certified Parnter as they will probably not want to help you.
Good luck!
Do they cover issue where one of the keys is causing a pressure mark on the screen. I have this in the center of my 15 inch 2013 MacBook Pro
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I want to know this too is this affects the center of my screen
