Apple Extends Free Repairs of First-Generation Apple Watches With Detached Back Covers

Discussion in ' News Discussion' started by MacRumors, Jul 11, 2017.

  1. MacRumors macrumors bot


    Apr 12, 2001

    If you have a first-generation Apple Watch with a separated back cover, Apple or an Apple Authorized Service Provider will repair it free of charge, according to an internal service policy obtained by MacRumors.

    Apple Watch with separated back cover via Reddit user PoorSpanaway

    Apple recently extended the service policy's coverage period to up to three years after the original purchase date. If you bought an Apple Watch in April 2015, for example, it is eligible for a free repair until April 2018.
    The service policy has been in effect since last year and applies to any first-generation Apple Watch, including Sport, Edition, and Hermès models, even if the device's limited one-year warranty or extended AppleCare coverage has elapsed.

    Affected customers can call an Apple Store and schedule a Genius Bar appointment, or visit an Apple Authorized Service Provider, to initiate the repair process. Or, customers can call Apple Support to arrange shipment of the damaged Apple Watch to an Apple Repair Center in a postage paid box.

    Apple advises customers inquiring about a refund for a previous Apple Watch back cover repair to contact Apple Support.

    Several users have shared pictures of their first-generation Apple Watch with the back cover falling off on the Apple Support Communities, MacRumors discussion forums, Twitter, and elsewhere on the web. In many cases, the back cover detaches when the Apple Watch is removed from its magnetic charger.

    Daring Fireball's John Gruber, for example, shared a picture of his wife's stainless steel Apple Watch with a detached back cover last October. He said the Apple Watch, purchased in May 2015, was providing erratic workout readings before coming apart after it was taken off of its magnetic charger.
    While many customers report that Apple repaired their Apple Watch free of charge, some have been forced to pay out of pocket. Since the service policy has not been publicly announced, some Apple support representatives may be unaware of its existence. Escalating your request to a senior advisor may help.

    Apple appears to have fixed the issue with its newer Series 1 and Series 2 models, perhaps by using a stronger adhesive.

    Article Link: Apple Extends Free Repairs of First-Generation Apple Watches With Detached Back Covers
  2. OldSchoolMacGuy macrumors 68040


    Jul 10, 2008
    Not at all surprising that they'll take care of it. Apple almost always covers issues like this, even long out of warranty.
  3. Rvsymmot macrumors newbie


    Jan 19, 2016
    Good timing. This literally just happened to mine.
  4. nvmls macrumors 6502


    Mar 31, 2011
    Why would they use better glue if you are gonna buy it anyways?
  5. DaveOP macrumors 65816

    May 29, 2011
    Portland, OR
    To save themselves money on these repairs?
  6. laurim macrumors 68000


    Sep 19, 2003
    Minnesota USA
    Nice attempt at snark. Because excellent customer service is a major reason we stay loyal.
  7. 576316 macrumors 601

    May 19, 2011
    Haha, what? How common is this? My backplate doesn't feel like it's going anywhere. Glad to hear I wouldn't have to worry if it did though.
  8. GrumpyMom macrumors 603


    Sep 11, 2014
    Now THAT is the Apple I want to see more of and buy products from! NOT the Apple that initially swept the so-called Touch disease under the rug until they were called out on it.

    BTW, I've been swimming with my Nike Series 2 Sport. It's awesome! I think by the end of summer I'm going to have back the fit figure I lost to middle age and donuts. :p
  9. 8692574, Jul 11, 2017
    Last edited: Jul 11, 2017

    8692574 Suspended


    Mar 18, 2006
    This repairs are probably in the order of 0.01% of all watches sold anyway (many user never find out about repairs, other just moved on to a new product...), hardly a "huge expense" probably the better glue would have costed more in the long run....

    10$ Repair (this is more than it probably cost them anyway) for 10.000 watches = $ 100.000 (and this is NOT 0.01% :p)
    0.5 $ for better glue for 2.500.000 watches = $1.250.000

    Invest the saved 1.250.000$ and 3 years later you covered the repair expenses :p Do the math :D
  10. Saipher macrumors regular


    Oct 25, 2014
    Sacramento, CA
    I didn't even know this was an issue, but again, I don't have an Apple Watch Series 1. Hopefully that doesn't happen to the Series 2.
  11. justperry macrumors G3


    Aug 10, 2007
    In the core of a black hole.
    Aluminum (On body)

    Apple is a Global Company, they should use international English, it's aluminium.
  12. Mw0103 macrumors regular

    Feb 22, 2014
    My wife's series 0 SS 38mm is on its way back from this repair right now. I was happy it happened in month 11 of the original warranty, but this is nice to know for the future.
  13. SteveJobs2.0 macrumors 6502a

    Mar 9, 2012
    Damn thing is falling apart all over the place. If Bill Cosby was not such a pariah, I would have said something about "Breakedy, Explodety, Popoffety".
  14. nvmls macrumors 6502


    Mar 31, 2011
    riiight, sell an overpriced flawed product then "loose" money by repairing it 3 years later. They must be loosing a lot of money and know customers love to repair their products.
  15. 8692574 Suspended


    Mar 18, 2006
    They hardly lose money, check my previews post ;)
  16. longofest Editor emeritus


    Jul 10, 2003
    Falls Church, VA
  17. nvmls macrumors 6502


    Mar 31, 2011
    Really? lol, thats great! You seem pretty proud, I envy you.
  18. GrumpyMom macrumors 603


    Sep 11, 2014
    I still have my original 38 mm stainless. My daughter is borrowing it to track her fitness goals. So far the adhesive is holding up but it's good to know we can get it repaired for free if it doesn't. Though I think we still have extended care coverage on it.
  19. LoveToMacRumors macrumors 68020


    Feb 15, 2015
    We all know some people are just going to peel if off
  20. Rickjames74 macrumors member


    Oct 17, 2016
    Had a service chat rep try and charge me $80 bucks for this no longer than 2 weeks ago. My watch was still 2 days within warranty when it happened. Requested a call from senior advisor and immediately intstesd of that call it was free.

    Edit: should add it was covered under  care + so I just received a new replacement.
  21. satchmo macrumors 68000

    Aug 6, 2008
    I wonder if this would have been addressed without the voice of John Gruber.
  22. meaning-matters macrumors 6502


    Dec 13, 2013
    Apple's service for long-term issues is amazing!

    Last week Apple offered me a free battery replacement for my 2012 rMBP because it would take till September before the parts arrived. The price the Apple Store guy initially gave me was about $180.

    I'm also getting a free screen replacement because it has a slightly damaged upper layer; this is through their replacement program that's been introduced a few months ago.

    ... all quite amazing!
  23. craigGT68 macrumors newbie

    Jul 11, 2017
    Hoi An, Vietnam
    Happened to me about 8 months ago. Took my watch off the charger and the back plate stayed attached to the charger. Brought it to an Apple service center here and luckily they called me a week later with a brand new one.
  24. tkukoc macrumors 65816


    Sep 16, 2014
    Wish I Was In Space!
    This is pretty late in the game to issue repairs now. There were tons of people who had this issue originally only to be turned away. Nice to see them issue repairs now but those who had the issue were left paying for it.
  25. Bacillus macrumors 68000


    Jun 25, 2009
    Don't worry about an AppleCar John. There isn't (and won't be) any.

Share This Page