Apple Extends Free Repairs of First-Generation Apple Watches With Detached Back Covers

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Jul 11, 2017.

  1. MacRumors macrumors bot

    MacRumors

    Joined:
    Apr 12, 2001
    #1
    [​IMG]


    If you have a first-generation Apple Watch with a separated back cover, Apple or an Apple Authorized Service Provider will repair it free of charge, according to an internal service policy obtained by MacRumors.

    [​IMG]
    Apple Watch with separated back cover via Reddit user PoorSpanaway

    Apple recently extended the service policy's coverage period to up to three years after the original purchase date. If you bought an Apple Watch in April 2015, for example, it is eligible for a free repair until April 2018.
    The service policy has been in effect since last year and applies to any first-generation Apple Watch, including Sport, Edition, and Hermès models, even if the device's limited one-year warranty or extended AppleCare coverage has elapsed.

    Affected customers can call an Apple Store and schedule a Genius Bar appointment, or visit an Apple Authorized Service Provider, to initiate the repair process. Or, customers can call Apple Support to arrange shipment of the damaged Apple Watch to an Apple Repair Center in a postage paid box.

    Apple advises customers inquiring about a refund for a previous Apple Watch back cover repair to contact Apple Support.

    Several users have shared pictures of their first-generation Apple Watch with the back cover falling off on the Apple Support Communities, MacRumors discussion forums, Twitter, and elsewhere on the web. In many cases, the back cover detaches when the Apple Watch is removed from its magnetic charger.

    Daring Fireball's John Gruber, for example, shared a picture of his wife's stainless steel Apple Watch with a detached back cover last October. He said the Apple Watch, purchased in May 2015, was providing erratic workout readings before coming apart after it was taken off of its magnetic charger.
    While many customers report that Apple repaired their Apple Watch free of charge, some have been forced to pay out of pocket. Since the service policy has not been publicly announced, some Apple support representatives may be unaware of its existence. Escalating your request to a senior advisor may help.

    Apple appears to have fixed the issue with its newer Series 1 and Series 2 models, perhaps by using a stronger adhesive.

    Article Link: Apple Extends Free Repairs of First-Generation Apple Watches With Detached Back Covers
     
  2. OldSchoolMacGuy macrumors 68020

    OldSchoolMacGuy

    Joined:
    Jul 10, 2008
    #2
    Not at all surprising that they'll take care of it. Apple almost always covers issues like this, even long out of warranty.
     
  3. Rvsymmot macrumors newbie

    Rvsymmot

    Joined:
    Jan 19, 2016
    #3
    Good timing. This literally just happened to mine.
     
  4. nvmls macrumors regular

    nvmls

    Joined:
    Mar 31, 2011
    #4
    Why would they use better glue if you are gonna buy it anyways?
     
  5. DaveOP macrumors 6502a

    Joined:
    May 29, 2011
    Location:
    Portland, OR
    #5
    To save themselves money on these repairs?
     
  6. laurim macrumors 68000

    laurim

    Joined:
    Sep 19, 2003
    Location:
    Minnesota USA
    #6
    Nice attempt at snark. Because excellent customer service is a major reason we stay loyal.
     
  7. JarScott macrumors 68040

    JarScott

    Joined:
    May 19, 2011
    Location:
    United Kingdom
    #7
    Haha, what? How common is this? My backplate doesn't feel like it's going anywhere. Glad to hear I wouldn't have to worry if it did though.
     
  8. GrumpyMom macrumors 601

    GrumpyMom

    Joined:
    Sep 11, 2014
    Location:
    Rinoriducruin
    #8
    Now THAT is the Apple I want to see more of and buy products from! NOT the Apple that initially swept the so-called Touch disease under the rug until they were called out on it.

    BTW, I've been swimming with my Nike Series 2 Sport. It's awesome! I think by the end of summer I'm going to have back the fit figure I lost to middle age and donuts. :p
     
  9. 8692574, Jul 11, 2017
    Last edited: Jul 11, 2017

    8692574 Suspended

    8692574

    Joined:
    Mar 18, 2006
    #9
    This repairs are probably in the order of 0.01% of all watches sold anyway (many user never find out about repairs, other just moved on to a new product...), hardly a "huge expense" probably the better glue would have costed more in the long run....

    10$ Repair (this is more than it probably cost them anyway) for 10.000 watches = $ 100.000 (and this is NOT 0.01% :p)
    0.5 $ for better glue for 2.500.000 watches = $1.250.000

    Invest the saved 1.250.000$ and 3 years later you covered the repair expenses :p Do the math :D
     
  10. Saipher macrumors regular

    Saipher

    Joined:
    Oct 25, 2014
    Location:
    Sacramento, CA
    #10
    I didn't even know this was an issue, but again, I don't have an Apple Watch Series 1. Hopefully that doesn't happen to the Series 2.
     
  11. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #11
    Aluminum (On body)

    Apple is a Global Company, they should use international English, it's aluminium.
     
  12. Mw0103 macrumors regular

    Joined:
    Feb 22, 2014
    #12
    My wife's series 0 SS 38mm is on its way back from this repair right now. I was happy it happened in month 11 of the original warranty, but this is nice to know for the future.
     
  13. SteveJobs2.0 macrumors 6502a

    Joined:
    Mar 9, 2012
    #13
    Damn thing is falling apart all over the place. If Bill Cosby was not such a pariah, I would have said something about "Breakedy, Explodety, Popoffety".
     
  14. nvmls macrumors regular

    nvmls

    Joined:
    Mar 31, 2011
    #14
    riiight, sell an overpriced flawed product then "loose" money by repairing it 3 years later. They must be loosing a lot of money and know customers love to repair their products.
     
  15. 8692574 Suspended

    8692574

    Joined:
    Mar 18, 2006
    #15
    They hardly lose money, check my previews post ;)
     
  16. longofest Editor emeritus

    longofest

    Joined:
    Jul 10, 2003
    Location:
    Falls Church, VA
    #16
  17. nvmls macrumors regular

    nvmls

    Joined:
    Mar 31, 2011
    #17
    Really? lol, thats great! You seem pretty proud, I envy you.
     
  18. GrumpyMom macrumors 601

    GrumpyMom

    Joined:
    Sep 11, 2014
    Location:
    Rinoriducruin
    #18
    I still have my original 38 mm stainless. My daughter is borrowing it to track her fitness goals. So far the adhesive is holding up but it's good to know we can get it repaired for free if it doesn't. Though I think we still have extended care coverage on it.
     
  19. LoveToMacRumors macrumors 65816

    LoveToMacRumors

    Joined:
    Feb 15, 2015
    Location:
    Canada
    #19
    We all know some people are just going to peel if off
     
  20. Rickjames74 macrumors newbie

    Rickjames74

    Joined:
    Oct 17, 2016
    #20
    Had a service chat rep try and charge me $80 bucks for this no longer than 2 weeks ago. My watch was still 2 days within warranty when it happened. Requested a call from senior advisor and immediately intstesd of that call it was free.

    Edit: should add it was covered under  care + so I just received a new replacement.
     
  21. satchmo macrumors 65816

    Joined:
    Aug 6, 2008
    Location:
    Canada
    #21
    I wonder if this would have been addressed without the voice of John Gruber.
     
  22. meaning-matters macrumors 6502

    meaning-matters

    Joined:
    Dec 13, 2013
    #22
    Apple's service for long-term issues is amazing!

    Last week Apple offered me a free battery replacement for my 2012 rMBP because it would take till September before the parts arrived. The price the Apple Store guy initially gave me was about $180.

    I'm also getting a free screen replacement because it has a slightly damaged upper layer; this is through their replacement program that's been introduced a few months ago.

    ... all quite amazing!
     
  23. craigGT68 macrumors newbie

    Joined:
    Jul 11, 2017
    Location:
    Hoi An, Vietnam
    #23
    Happened to me about 8 months ago. Took my watch off the charger and the back plate stayed attached to the charger. Brought it to an Apple service center here and luckily they called me a week later with a brand new one.
     
  24. tkukoc macrumors 6502a

    tkukoc

    Joined:
    Sep 16, 2014
    Location:
    Wish I Was In Space!
    #24
    This is pretty late in the game to issue repairs now. There were tons of people who had this issue originally only to be turned away. Nice to see them issue repairs now but those who had the issue were left paying for it.
     
  25. Bacillus Suspended

    Bacillus

    Joined:
    Jun 25, 2009
    #25
    Don't worry about an AppleCar John. There isn't (and won't be) any.
     

Share This Page