Apple Faces Class Action Lawsuit Over Erroneous 'This Accessory May Not Be Supported' Alerts

Discussion in ' News Discussion' started by MacRumors, Feb 5, 2019.

  1. MacRumors macrumors bot


    Apr 12, 2001

    California resident Monica Emerson has filed a class action lawsuit against Apple this week, accusing the company of releasing iOS updates which were "specifically designed and programmed to reject, starting on November of 2016, old iPhone chargers from properly charging the iPhones."

    Image Credit: iGeeksBlog

    The complaint, obtained by MacRumors, alleges that Emerson bought an iPhone 7 in September 2016 and charged the device with Apple's power adapter included in the box without issue until around October 2017, when it stopped working alongside the alert "this accessory may not be supported."
    The alert is part of Apple's system that aims to protect iOS devices against potentially dangerous aftermarket accessories.

    Emerson believes the alert forced her and thousands of other customers in her situation to buy new chargers, with total claims exceeding $5 million. As a result, she is suing Apple for damages, accusing the company of false advertising, unfair business practices, fraud, and other violations of California laws.

    Emerson supposedly always used Apple's first-party charger, but it's unclear whether it was connected to the iPhone with an Apple-certified Lightning to USB cable under the Made for iPhone program. If she was using an Apple power adapter with an uncertified cable, then the message was correctly displayed.

    While it's hard to believe that Apple released an iOS update that prevented its own chargers from working--it simply doesn't make sense--there have been scattered complaints of the "this accessory may not be supported" system throwing false positives for Apple-certified chargers and cables over the years.

    False positives can occur for a variety of reasons, including something as simple as a dirty pin on the Lightning connector.

    Emerson is seeking a jury trial in the U.S. District Court for Central California.

    Article Link: Apple Faces Class Action Lawsuit Over Erroneous 'This Accessory May Not Be Supported' Alerts
  2. JWiLL1988 macrumors member

    Sep 14, 2017
    So instead of going to the Genius Bar or calling customer service to have it replaced for free, let’s file a lawsuit.

  3. normang macrumors member


    Mar 11, 2007
    Maple Grove, MN
    I find i t amazing that she might get anyone to join such and obviously frivolous lawsuit... The warning is largely to protect you from using chargers that may burn your house down..
  4. I7guy macrumors P6


    Nov 30, 2013
    Gotta be in it to win it
    Hopefully this goes into the bit-bucket, and quickly.
  5. mcalict macrumors member

    Jan 11, 2013
    No company can win in our litigious society. You fail to protect people and you're sued. You proactively protect people and you're sued.
  6. macduke macrumors G3


    Jun 27, 2007
    Central U.S.
    This is some class action BS. The warning is to help save people from all the dangerous knockoff chargers and cables on Amazon and elsewhere that have caught people on fire or electrocuted/shocked them or fried their phones. She, like many other people probably bought one of these $1 cables and is too dumb to know the difference.
  7. ikramerica macrumors 6502

    Apr 10, 2009
    It’s the cable lady. It’s alwsts the cable. If your cable is damaged OR your lightning port is clogged with lint, this will happen.

    The iPhone 7 will charge with ANY USB power source capable of delivering power to it. Apple charger, third party, computer (Mac or pc), powered usb hub, chargers built into power strips, built into wall outlets, airplane seats, cars. I’ve used them all with my 7.

    It just requires a good cable. No iOS update for the iPhone 7 has disabled any chargers, not even a dot release via temporary bug. But a bad cable won’t send the right confirmation to the iPhone.
  8. AngerDanger macrumors 68040


    Dec 9, 2008
    Thank goodness! I was really struggling for those few hours since somebody filed a class action lawsuit!
  9. CaptMarvel macrumors 65816


    Sep 20, 2014
    North Carolina
    These lawsuits seem like frivolous attempts to regain money from overpriced Apple products. Seriously, for an alert that you can dismiss?
  10. Kaibelf macrumors 68020


    Apr 29, 2009
    Silicon Valley, CA
    It would be great if people who are found to have brought frivolous lawsuits were forced to pay the legal costs of those they sue regardless of any countersuit from the other party. A lien on their taxes/home or a reduction in their benefits would put a quick stop to a lot of these get-rich-quick schemes.
  11. scrapesleon macrumors 6502a


    Mar 30, 2017
    Alright y’all getting out of hand with these ridiculous lawsuits
  12. Blackstick macrumors 6502a


    Aug 11, 2014
    Sunny South Florida
    They'll "think different" when their cheap $5 gas station charger starts a fire in their house.

    Don't cheap out on electrical gadgets, folks...
  13. NinjaHERO macrumors 6502a


    Aug 29, 2008
    U S of A
    Can I sue Apple for damages because of all these silly lawsuits I have to read about?? ;)
  14. deannnnn macrumors 68000


    Jun 4, 2007
    New York City & South Florida
    50 bucks says she bought an aftermarket charger on Amazon thinking it was a genuine Apple product.
  15. scrapesleon macrumors 6502a


    Mar 30, 2017
  16. EvilEvil macrumors 6502a


    Jan 8, 2007
    New York City
    Good. I hope she wins. I get these error messages every now and then with official Apple lightning cables.
  17. tylersdad macrumors regular


    Jul 26, 2010
    We used to see this message all the time in our GMC Acadia. And that was when we had it plugged into the USB port in the Acadia. It was just refuse to charge or play music. It didn't happen every time. The USB ports were clean and so were the cables. I even tried using brand new cables, but it would just intermittently give us that message.

    Super frustrating and it's not like you can return a car like you can the wall wort.
  18. Apple2GS macrumors member


    Jul 31, 2016
    US of A
    "Upon learning this, Plaintiff felt ripped off, cheated, and violated by Defendant."

    Violated? Lawyers.
  19. now i see it macrumors 68030

    Jan 2, 2002
    I've had one genuine Apple cable I purchased directly from Aople fail with this warning as well.

    I also had one "perfect counterfeit" eBay Apple fake cable fail in this manner too. The eBay China fake Apple cables look identical to genuine Apple cables in every way, even when under a magnifying glass. So does its box. Perfect copy. But the box had Chinese writing on it too, where the genuine Apple box did not.

    As stated in this article- she'd have to prove that she used a genuine Apple cable- and that's really hard to do.
  20. Attirex macrumors 6502

    Apr 8, 2015
    $100 bux says there is 3 lbs of lint gunking up inside of lightning port on "Monica's" phone.
  21. Abazigal macrumors G4


    Jul 18, 2011
    The message isn’t wrong. It stated that her product *might* not be supported (meaning there is still a chance that it might), not that it would not be.
  22. code-m macrumors 6502a


    Apr 13, 2006
    Hopefully if there are any licensing fees for MFi it is further reduced or eliminated. Still think this class-action is an over reaction.
    --- Post Merged, Feb 5, 2019 ---
    Free lightening cables and power adapters for all.
  23. DocMultimedia macrumors 6502


    Sep 8, 2012
    Charlottesville, VA
    The alert message on my iPhone isn't quite the same color as it used to be in iOS 8. Anyone want to join me in filing a lawsuit? /sarcasm
  24. 1rottenapple macrumors 68020

    Apr 21, 2004
    Exactly this person is a scumbag. This error has happened to me. I plug, unplug, it works again. It has never occurred to me to sue the company. Heck Anker and other cable manufacturers have better quality cables for a cheaper price.
    --- Post Merged, Feb 5, 2019 ---
    Did you try to sue apple lol.

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