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Apple Faces Class Action Lawsuit Over Erroneous 'This Accessory May Not Be Supported' Alerts
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I get these alerts on my iPad Air 2 for all of my old Anker Lightning Cables. Just bought new cables and moved on with my life. I urge these lawyers to do the same and stop wasting people's time.
California resident Monica Emerson has filed a class action lawsuit against Apple this week, accusing the company of releasing iOS updates which were "specifically designed and programmed to reject, starting on November of 2016, old iPhone chargers from properly charging the iPhones."
The complaint, obtained by MacRumors, alleges that Emerson bought an iPhone 7 in September 2016 and charged the device with Apple's power adapter included in the box without issue until around October 2017, when it stopped working alongside the alert "this accessory may not be supported."The alert is part of Apple's system that aims to protect iOS devices against potentially dangerous aftermarket accessories.
Emerson believes the alert forced her and thousands of other customers in her situation to buy new chargers, with total claims exceeding $5 million. As a result, she is suing Apple for damages, accusing the company of false advertising, unfair business practices, fraud, and other violations of California laws.
Emerson supposedly always used Apple's first-party charger, but it's unclear whether it was connected to the iPhone with an Apple-certified Lightning to USB cable under the Made for iPhone program. If she was using an Apple power adapter with an uncertified cable, then the message was correctly displayed.
While it's hard to believe that Apple released an iOS update that prevented its own chargers from working--it simply doesn't make sense--there have been scattered complaints of the "this accessory may not be supported" system throwing false positives for Apple-certified chargers and cables over the years.
False positives can occur for a variety of reasons, including something as simple as a dirty pin on the Lightning connector.
Emerson is seeking a jury trial in the U.S. District Court for Central California.
Emerson v. Apple Inc. et al by on Scribd
Article Link: Apple Faces Class Action Lawsuit Over Erroneous 'This Accessory May Not Be Supported' Alerts
I love the American way of taking anyone to court. its awesome.
I'll believe her that she bought a charger with "Made by Apple" printed on it. But did she buy a charger that was actually made by Apple? I remember Apple buying 100 "Original Made by Apple" chargers from Amazon, and it turned out NOT ONE was made by Apple.
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If this happened during warranty period, you take the cables to the nearest Apple Store and get new ones.
I remember doing one of my poker faces, unplugging and plugging it until it charged.
Once I was a bit pissed at Apple because I woke up with a 20% battery or something phone.
Oh well, live goes on. If I sued anyone around here for stuff like this the most money I would make would be by telling the story at a stand up comedy bar.
I believe there is one in Madrid. Just 600km. Probably cheaper to fly to London.
Apples Store are one of those nice things it would be nice to have.
Are you sure you didn't feel violated, though? Really, really sure?
Regards,
keys - Attorney at Law
Only in America ...
Here in Austria such a lawsuit is unthinkable ... and as I - as a native Austrian speaker- remember my English lessons in High school: "may" implicits a possibility and not a fact: so what ? Apple shows a possibility and not more ? This can be sued ? Crazy ? This is just a money seeking greedy woman, not much more - well: she can sue me for that here in Austria: good luck ! I just hope that the US Justice system is a good one and denies this class action suite - but with this fabulous president of yours on top, I wonder ..
Here in Austria such a lawsuit is unthinkable ... and as I - as a native Austrian speaker- remember my English lessons in High school: "may" implicits a possibility and not a fact: so what ? Apple shows a possibility and not more ? This can be sued ? Crazy ? This is just a money seeking greedy woman, not much more - well: she can sue me for that here in Austria: good luck ! I just hope that the US Justice system is a good one and denies this class action suite - but with this fabulous president of yours on top, I wonder ..
I would remember that as I would probably have trouble sitting.
Why are there class actions over stupid crap like this, but not the bright spot issue that seems to be effecting a lot of iPad Pro 10.5s - a product that Apple still sells new right now?
Did you not sue because it was a minor inconvenience? That exactly what class action lawsuit are for.
i want to file a lawsuit over how iOS is no longer skeuomorphic. It's caused me irreparable emotional harm.
Well, when you're on top of the hill, every moron wants a piece. This will be thrown out when Apple asks if she went to the Genius bar for a replacement.
Or what is the condition of the cable? Can we see said cable? Can we see your phone? Is it dirty? Is the port free of debris?
There are 1.45 billion iOS devices your honor and these reports are so minimal, when we do investigate them there is always a user issue such as hygiene and cleanliness issues causing food or other debris to enter the Lightning port, inevitably forcing the flag to be thrown.
Judge brings down the hammer: "Throw it out with the rest."
Or what is the condition of the cable? Can we see said cable? Can we see your phone? Is it dirty? Is the port free of debris?
There are 1.45 billion iOS devices your honor and these reports are so minimal, when we do investigate them there is always a user issue such as hygiene and cleanliness issues causing food or other debris to enter the Lightning port, inevitably forcing the flag to be thrown.
Judge brings down the hammer: "Throw it out with the rest."
Instead of suing apple for real important things like the Macbook display cable, iPhone 6 Plus,7 motherboard design issues people sue for software bugs or dirty ports. Wow. I am all for suing companies, but this is absolutely ludicrous.
I get this error occasionally on my iPhone X when using a legit Apple cable on a legit Apple charger (or my MacBook Pro). Unplugging and replugging will usually clear it immediately.
It's just super annoying, because sometimes I come back to my phone after an hour or so thinking it's been charging, but I find out it's been sitting on the "accessory not supported" message the whole time. Grrr!
I think it's a bug, and something Apple could/should fix in an update.
It's just super annoying, because sometimes I come back to my phone after an hour or so thinking it's been charging, but I find out it's been sitting on the "accessory not supported" message the whole time. Grrr!
I think it's a bug, and something Apple could/should fix in an update.
