Exactly. When I took it in (twice) and showed the Geniuses, they would be concerned at first, and say things like "Oh wow. Yeah, let me see what I can do." Then they'd go in the back, come back ten minutes later and say, "Actually, this is normal, expected behavior. All IPS displays do this." Same thing happened when I called Apple Care, at each level. Each time they'd start concerned. Then confer with someone, and say it was normal behavior. I just kept demanding to speak to someone higher up. It took a while, but eventually they agreed to let me mail it in, and they sent it back with a Samsung display. No problems since. I can only speak for me (but check out the thread on Apple.com for others' stories), but Apple's handling of this issue was insanely bad.
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Apple Faces Class Action Lawsuit Over Screen Ghosting on Retina MacBook Pros
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Exactly. When I took it in (twice) and showed the Geniuses, they would be concerned at first, and say things like "Oh wow. Yeah, let me see what I can do." Then they'd go in the back, come back ten minutes later and say, "Actually, this is normal, expected behavior. All IPS displays do this." Same thing happened when I called Apple Care, at each level. Each time they'd start concerned. Then confer with someone, and say it was normal behavior. I just kept demanding to speak to someone higher up. It took a while, but eventually they agreed to let me mail it in, and they sent it back with a Samsung display. No problems since. I can only speak for me (but check out the thread on Apple.com for others' stories), but Apple's handling of this issue was insanely bad.
Not true. It happens on mine even at 25% brightness. It only takes about two minutes for the image to persist and the "ghost image" stays for several minutes.
So you tested every single unit and determined from your tests and your inside knowledge of which screen was in which units that there was not a single Samsung screen that had this issue. That they were all most certainly only LG displays.
Curious how you obtained every unit and how you conducted your testing.
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I feel like there's a reason LG televisions are in hotels most places:
1) the hotel got a good price on bulk buying them
2) LG can sell them so cheap because their displays are typically poo.
Imagine a real Apple TV with LG parts and a 3k price tag for a non-4K television
1) the hotel got a good price on bulk buying them
2) LG can sell them so cheap because their displays are typically poo.
Imagine a real Apple TV with LG parts and a 3k price tag for a non-4K television
Nope. It either works, or it doesn't, OR it works AND THEN months after the return period is over, it doesn't. This has been the case for many users who do not have ghosting until after several months. And you might say, "well take it into an Apple store and have a genius look at it", but I have news for you: the geniuses often turn a blind eye and claim not to see glaring problems.
This issue is not as simple as you make it sound, and I hope Apple is forced to replace every single LG screen.
Yup, we're a litigious lot.
Here you can sue anybody for anything anytime...and we do.
Charming...no?
quite.
I had my LG replaced for free yesterday due to ghosting. I have a Samsung screen now.
This is just fanboy talk with all do respect.
If Apple would simply had made a statement that people suffering with these kinds of technical issues could return their device back and exchange it for one with a Samsung display installed on it then you would have a point. But this lawsuit is not because this guy 'hates' Apple. You don't 'buy' one expensive machine with the idea of bringing the Apple company to court. It's not a game mate, the MacPro Retina laptop is one expensive machine and when you buy one you should expect a screen that doesn't come up with flaws as the video clearly shows.
Besides that, a lawsuit cost money as well, there is more logic in the assumption that no lawsuit would have come up if Apple simply would have give the people dealing with these problems their money back or even better give them a brand new laptop device that doesn't show these problems.
Don't shoot the messenger, and keep things in perspective here.
Apple doesn't replace the screens for free as stated in many posting above, I've a friend with similar problems and wasn't able to exchange his machine because it was all ready a few months old which is, to put it mildly, just crazy. Within this context I do understand why people get upset and start law suiting Apple, or in fact any company that lacks to come up with a solution.
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Couldn't agree more. Next to that, I think it's kinda lame to address these "complainers" as Apple haters that want a piece of the cake like some people do here. As if they are after the money knowing Apple is rich as a company. Such nonsense. Apple retina MacBooks pro's are expensive devices, people buying those are willing to spend some extra money due of design, the light weight of the laptop and because it does have some toughly amazing techniques. They are not Apple haters, in fact they likely would be more Apple lovers since they are willing to pay so much money for a laptop. And when doing so you should be "helped" when such errors occur instead of being send away as a troublemaker.
Same here. I brought my rMBP purchased 6 months ago with ghosting LG screen to an Apple Store on a Sunday evening. Next day around 1pm, I got a message indicating I could come pick it up. Free. Now I have a new Samsung screen.
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Sue? really? Just go to Apple and get a refund. Is it always like this in America?
Unfortunately...
My MacBook had this problem. I took it into an Apple Store and they replaced it immediately. The new one works perfectly.
If a car is sold, and faults with batches of key components are found, vehicles are recalled even if the fault might not occur in that car. The manufacturer has to be proactive when a widespread issue is found
Yet Apple are relying on customers not coming back for fixes so that their warranty bills are lower.
Only because defects in cars may lead to serious accidents, and cause serious reputation damage. A cheap laptop? Of course Apple won't care or do a recall. Companies whose only goal is to think about their shareholders will treat you like garbage if they can.
Good for you.
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Maybe apple has some software in place to make the screen ghost after one year so that you have to pay for a new one.
lolYou know, what is most interesting is the fact that all people who have had problems with their screens are getting it exchanged with a Samsung and not a LG. At least that´s my impression after I´ve read the posts in this thread and the large thread on the Apple forums.
Now, if that isn´t proof enough that there´s something going on inside Apple and Apple knows about it, I don´t know what is. This is giving the lawsuit even more credibility.
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What does that have to do with this thread or Apple Retina Macbook Pros. Also, there´s not a single plasma screen in this world that does not exhibit burn-in issues. All plasmas have this problem.
It's okay then, because the known defect isn't life threatening, okay
So Apple churning out defective products that cost significantly more than the competition won't cause reputational damage?
Treating customers well is a large part of what got Apple to where it is today, and if they start treating customers shoddily, it'll be part of their downfall too.
As an aside, where does the line get drawn when it comes to defects. The iPod nano battery was recalled on safety grounds, but the 1TB iMacs were recalled without a safety issue. This is quite clearly a case of Apple seeing if this is an issue they can just ignore and hope goes away, so I hope the case progresses.
I'm not a shareholder, I'm a consumer. When I buy a device that costs a significant amount of money, I expect it to work as advertised. I do not expect the company to knowingly sell me something that is defective, and a tenuous reason of 'Well we have to look after our shareholders' is a horribly blinkered view of business.
Apple makes faulty product = "Take it back, they'll refund it or get it replaced DUH!"
"X" company makes faulty product = "IT'S CRAP!!! company sucks..blah blah blah.."
Only on macrumors
Yep
Well, I had used IPS screens for almost ten(!) years before switching to a 17" MBP in early 2010. I've had used almost all high-end (p-series with maxxed out specs) IBM ThinkPads - the a31p, the t42p, the t60p etc.
I've never encountered such a problem on any of my ThinkPads. Or, for that matter, on any Apple's IPS-based models (for example, the iPhone 4/4S/5; iPad 1/2/3 etc.)
That is, this is just another "you're holding it wrong" lie.
AH-IPS panels have an image retention problem. If you check out some of the new monitors using the AH-IPS panel technology (e.g. the Dell S2740L monitor) , you would notice it's a problem with the cheaper technology. P-IPS , S-IPS , H-IPS panels are all more expensive to make compared to AH-IPS panels.
If you used the old ThinkPads with IPS panels , you've used some of the best screens put in a laptop. Not all IPS panels are equal ( 6 bit , 8 bit , 10 bit , response time(extra stuff can help this with trade offs) , etc.).
Yup, it's mostly because of the screen that I've always gone for the (most expensive) p series of Thinkpads. They have always rocked - at least before the lower-quality screen in the t61p and subsequent models.
I'd expect Apple too to put the best IPS panels in their high-end notebooks instead of trying to save some money.
Stories like this make me so thankful that Apple under Tim Cook didn't discontinue the previous version of the Mac Book Pro immediately when the retina version was released.