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Apple Faces Class Action Lawsuit Over Unresponsive iPhone 6 Touchscreens
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There's a difference between failures that affect all products to some extent and failures that are due to design flaws. And Apple apparently doesn't agree with your analysis—the company has provided repair extension programs in other circumstances where failures occurred past the warranty period. The same applies to other industries. I don't believe that vendors do this for altruistic reasons, but they do it nonetheless.
Warranty is warranty, but an actual defect/flaw of sort or another in production and/or components is somewhat different.
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Usually I would agree, however for something like this it's criminal. Apple has had major design flaws like this in the past and every single time they have started a repair extension program to fix it. Case in point: 2011 MacBook Pros. These had a known design flaw since before the first ones left warranty, Apple knew, and still did nothing. Just because they have a one year warranty, doesn't mean the product isn't expected to last longer then that. My dishwasher also had a problem where the heating element would stop working and eventually go up in flames. Technically, they didn't have to cover that either, but they did anyway.
Apple should have to repair these phones. The knew early on this was a problem, but still they did nothing. This isn't a small batch of phones with a single chip that goes bad, this is a design flaw that Apple overlooked to save costs.
I'm on my 6th iPhone 6!! I have had touchscreen issues on ALL the refurbs that have been sent. Of course my warranty is up in 3 weeks.
Verizon replaced it twice then Apple replaced one then had me send another to be "repaired " which it wasn't and now I've got number 6
How do I join this lawsuit??this has been going on since last fall. This wouldn't have happened under Steve Jobs!!! Really thinking of going android.
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I read they used a stronger metal body so there was less give that causes the soldering connection to come apart
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I've had several posts deleted by Apple. They emailed me saying it was ranting and was against the community rules!!! Many others have complained about the same thing. Unbelievable!!
I purchased my 128GB 6+ in April of 2015.
In April of 2016 I started to have this exact issue. Fuzzy lines at the top of screen would start, screen would become unresponsive. A twist of the screen would sometimes return touchscreen functionality, for a moment. On May 5th 2016, I paid apple $512.96 CAD to replace my unit.
I can provide my Repair ID if it helps with getting my money back.
Problem Description:
System-wide Issues - Frozen - Unresponsive
I should mention that I purchased an OtterBox Commuter on the day I got the phone, and ALWAYS used it.
In April of 2016 I started to have this exact issue. Fuzzy lines at the top of screen would start, screen would become unresponsive. A twist of the screen would sometimes return touchscreen functionality, for a moment. On May 5th 2016, I paid apple $512.96 CAD to replace my unit.
I can provide my Repair ID if it helps with getting my money back.
Problem Description:
System-wide Issues - Frozen - Unresponsive
I should mention that I purchased an OtterBox Commuter on the day I got the phone, and ALWAYS used it.
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Maybe it's time for some legislation to make two-year warranties standard in the US. If the fire here burns strong enough, we may see action in Washington on this.
WTF?? Is that a fat joke or are you defending Apple? If defending Apple, please explain what you meant.
Multiple anecdotes are still anecdotes. Helps to know what means, for those of us who prefer to keep our heads above the sand.
In searching the internet for "iPhone touch disease", I found numerous articles. Some of the articles are saying that more than 10% of Apple Store iPhone repairs are related to this so-called "touch disease".
If this is indeed the case, then I think Apple has a serious problem on their hands and hiding behind the excuse "your phone is out of warranty" is probably not going to cut it, especially if this issue can be tied to an overall design defect. I think there is a kind of "warranty of merchantability" exposure for Apple that will come into play on this issue.
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I love my iPhone and iPad, but I hate the arrogance of Apple. They love to portray themselves as the "feel good" company, especially regarding free speech and free expression causes. But when anyone is too critical with a post on their website, they are quick to delete those posts calling them "rants". Apple's hypocrisy is pathetic.
If this is indeed the case, then I think Apple has a serious problem on their hands and hiding behind the excuse "your phone is out of warranty" is probably not going to cut it, especially if this issue can be tied to an overall design defect. I think there is a kind of "warranty of merchantability" exposure for Apple that will come into play on this issue.
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I love my iPhone and iPad, but I hate the arrogance of Apple. They love to portray themselves as the "feel good" company, especially regarding free speech and free expression causes. But when anyone is too critical with a post on their website, they are quick to delete those posts calling them "rants". Apple's hypocrisy is pathetic.
A design flaw.
Not a manufacturing glitch that affects some iPhones and is easily remedied by a relacement.
Not a coding gremlin that popped into existance and is easily remedied by an iOS update.
No. A design flaw. In their flagship product.
Tim Cook apologists, don't ever change, babe ....
Not a manufacturing glitch that affects some iPhones and is easily remedied by a relacement.
Not a coding gremlin that popped into existance and is easily remedied by an iOS update.
No. A design flaw. In their flagship product.
Tim Cook apologists, don't ever change, babe ....
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I feel this lawsuit is piece of cake for any good lawyer.
Yes Apple scramble! Scramble!
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Your certain it's a "design" flaw and not a manufacturing one? Your certain Apple itself is behind it? Your certain that there's certainly a conspiracy going on - secretly hiding 200 million phones failing from such a flaw... Right? The numbers are that severe? You'd think so if it's indeed a pervasive flaw as u imply. Can you see through aluminum and see the numbers of flaws?
Let me stop you. Right. There. You are showing your ineptitude about how this all works.
First warranty, was funny to note that you used the Apple dictionary to copy and paste from. LOL.
Second, the warranty is what the law says it is, NOT what Apple say it is. I can tell you that in the UK, the warranty is not what Apples standard one says it is, the same may apply in lots of other countries.
Don’t talk drivel.
I believe this is all about saving money. Apple may have mistakenly believed they could "weather this storm".Let's see how Tim handles this.
Eager to know how we'll be bashing
Tim seems obsessed with profits for the shareholders lately, perhaps due to an absence of exciting new products. That rumored car is years away, and dependance on external sources for new processors more or less ties his hands with refreshing the product line-up. The truth is harsh, but continued profits are Tim's only job security.
You must be living under a rock. Apple has responded, by asking customers to fork over $300+ dollars in exchange for yet another defective phone.
About 8 months ago or so, this issue was happening to me (still in warranty) and I posted on here for help and eventually got my iPhone replaced for free, etc. Others on that post mentioned not being under warranty and having the problem. At that time, it seemed the decision for out of warranty iPhones to replace for free was different at each Apple store. In other words, some people were able to get it replaced out of warranty for free, others had to keep trying.
Now, when I traded my iPhone in 8 months ago, the Apple employee told me that Apple engineers were aware of this issue and had been testing it extensively to determine the specific cause and that all they were able to determine so far was that the only fix was to completely replace the motherboard. He literally admitted and confirmed that Apple knew this was a systemic design issue. I then asked him, since this was a widespread manufacturer's defect and the customer isn't at fault, do I have to worry about getting this replaced again when the problem starts to occur on my replacement phone and my phone is no longer covered by the warranty. The Apple Genius said something very very similar to, "I can't guarantee it, we would have to ask our manager for approval, but you have a good case."
The Apple Store was the St. Louis Galleria Store.
If Apple now denies the problem and refuses to fix or replace phones showing this issue, they are straight up lying and deserve more than a small class action settlement and court order to repair out of warranty phones. Idk, to me it sounds like a blatant breach of the implied warranty, assuming you live in one of those few states (like MA) that prohibits warranty disclaimers. For the rest of us however, I wonder if proving that Apple knew about the defect and/or potential risk of failure, would make Apple's implied warranty of merchantability unconscionable and thus void. This would mean Apple would be required to service the device for free for 4 years from the purchase date in most states. IDK, I'm just spitballing here.
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I'd argue that a defective product, often purchased under a 2 year contract, with only a 1 year limited warranty and thus a disclaimed implied warranty of merchantability, is unconscionable under a "take it or leave it" scenario whereby Apple has supreme bargaining power over the warranty contract. Otherwise, Apple and the cell companies could be in cahoots, selling phones meant to break after 1 year but before 2 years, thereby requiring you to purchase a new phone for the full unsubsidized price or pay an early termination fee on your cell service contract.
I have had touchscreen issues since I got my 6 plus almost 2 years ago. Every replacement has been screwed up too. From unreactive, freezing, scrolling issues to flickering/distortion, etc. Customer service has sometimes been very helpful and other times horrific. Sick of my iphone problems, just want a phone that works.
Warranties don't protect companies from liability when it comes to manufacturing defects. Never has, never will.
Would anyone know if the 6s is likely also to have this problem?
I guess it is.
My take: if this holds all the way through court, Apple is up for a serious hit to their rep. Many of us that have dropped an exceeding amount of money on Apple for delivering "premium" hardware will begin to think in other directions. There have been so many "gates" now (as we speak my MBP is in for repair for the 5. time).
Recently, my son bought a P9 lite for 300 usd with specs that easily match my 6s. If my 6s fails me a month after warranty has run out, I will for sure look at other options.
Come on Apple!
Morten
I guess it is.
My take: if this holds all the way through court, Apple is up for a serious hit to their rep. Many of us that have dropped an exceeding amount of money on Apple for delivering "premium" hardware will begin to think in other directions. There have been so many "gates" now (as we speak my MBP is in for repair for the 5. time).
Recently, my son bought a P9 lite for 300 usd with specs that easily match my 6s. If my 6s fails me a month after warranty has run out, I will for sure look at other options.
Come on Apple!
Morten
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