Because Apple already hasn't responded to it after all this time? And while class actions might make attorneys rich they can also bring some change about by making a company/organization face something and do something about it.
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Apple Faces Class Action Lawsuit Over Unresponsive iPhone 6 Touchscreens
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Not to mention, if Apple were innocent (innocent meaning they truly didn't understand the gravity and magnitude - sheer numbers - effected by this problem, and I don't believe for one minute that they are innocent in this regard) they have a serious PR problem to solve. Right or wrong, perception is a key concept. In this case, the perception is that Apple is side stepping a major issue they knew full well was happening, and is most likely true.
I don't mean to say companies should always bow to perception, but this is a case where they most certainly should, IMO. It doesn't help that there is a good amount of evidence to back up the claim.
I'm thinking you didn't even read the article or have no idea what it talks about before you turned on your caps lock to try to make a point that basically just states that you break your phones often and you are fooling Apple into replacing them for you, refunding or giving you lower cost alternatives. Not sure why you need to write how clumsy you are with electronics and then explain how you abused Apple's kindness, in caps lock, as an argument that there is a design issue.
So you fooled Apple into losing profit to replace 9 out of 10 of your broken devices. Thanks, the cost of everything will go up for the rest of us.
I don't break 9 out of 10 devices. I have 1 device that I don't break. That one device has a touchscreen issue that Apple says I need to pay for to replace because the phone is now out of warranty. An issue that is not a general use problem.
Unlike you, I don't feel like fooling them, tricking them, or breaking it (which sounds like you do based on the number of replacements you get). I am not that corrupt. Like I said in my post, I rather Apple fix the issue.
Apple has awesome support and amazing customer service. Please don't ruin it by returning 9 out of 10 of your broken devices, unless your sole purpose is to get a company to lose money. I'd also be careful, I think Apple has been known to ban people like you from returns.
[doublepost=1472590812][/doublepost]My husband' iPhone 6plus has this touch disease for several months. We called Apple did all there tricks even drove over three hours to a Apple Store. They said it was a bad app. Bull Crap. No help. No solution. He wants to toss it. I will not let him. It is so fustrating as many know. I do hope this law suit helps us get our monies or new phone. Maybe they should get some of their monies from there European banks to help us. Haha. Since that's where they have 90% of their money.
Thomas Davidson of Pennsylvania, Todd Cleary of California, and Jun Bai of Delaware have filed a class action lawsuit against Apple over an alleged defect that causes iPhone 6 and iPhone 6 Plus touchscreens to become unresponsive and fail, according to court documents filed electronically this week.
The class action complaint, filed with the U.S. District Court for Northern California, accuses Apple of violating California's consumer fraud statutes, through fraud, negligent misrepresentation, breach of implied warranty, unjust enrichment, and for violations of the Magnuson-Moss Warranty Act and Song-Beverly Consumer Warranty Act.The complaint, lodged by California law firm McCuneWright, LLP, seeks an order that requires Apple to repair, recall, and/or replace affected iPhones and to extend the warranties of those devices for a reasonable period of time. The plaintiffs also seek unspecified damages. A jury trial has been demanded.
The lawsuit cites repair website iFixit, which last week shared a blog post and video about the defect, nicknamed "touch disease." The defect presents as a gray flickering bar at the top of the screen and a display that's unresponsive or less responsive to touch. The problem is said to be caused by the touchscreen controller chips soldered to the iPhone's logic board losing contact after a period of normal usage.
The complaint specifically claims that Apple's failure to incorporate a "metal shield" or "underfill" over the logic board, as it did with the iPhone 5s and iPhone 5c respectively, makes the iPhone 6 and 6 Plus "substantially less durable to foreseeable and reasonable use by consumers and ultimately causes the touchscreen defect."
iFixit said the defect has affected a growing number of iPhone 6 and iPhone 6 Plus owners, citing its own repair shop colleagues and dozens of complaints on the Apple Support Communities. Multiple customers who brought their iPhones to Apple Stores were told that Apple doesn't recognize it as an issue and nothing could be done as their iPhones were no longer covered by warranty.
Article Link: Apple Faces Class Action Lawsuit Over Unresponsive iPhone 6 Touchscreens
I'm eager to see a resolution to this in the UK.
My iPhone 6 Plus developed this issue last year and I was told I had to pay to have it replaced with a refurbished phone as it was out of warranty - at a cost of £249.
Of course I was told they had never seen this issue before...
My iPhone 6 Plus developed this issue last year and I was told I had to pay to have it replaced with a refurbished phone as it was out of warranty - at a cost of £249.
Of course I was told they had never seen this issue before...
Humm let's see, according to your logic and slick use of some alleged legal language you dredged up and are interpreting a certain way ... company gives a warranty, product warranty is expired, product was found to contain a material design flaw known by the manufacture well before the product was sold to consumer, that design flaw killed someone ... oh wait, per your example tough luck consumer, the warranty is expired.
Of course I used an extreme example but you also used an extreme example ... your example was .... warranty expired so tough luck consumer. Well it ain't that simple. A company can't always hide behind their warranty in all cases like some kind of "get out of jail free card", it's not that black and white, as you want us all to believe.
Ever heard of product recalls, like in the auto and other industries, that occur well after the warranty period has expired and the manufacturer is still held liable. So stop spreading such flawed legal logic.
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Oh I agree.... not defending apple simply pointing out that they obviously knew it was an issue yet are selective in which market they replace the phones I guess.
… Toldja… I feel vindicated now.
Not that I am happy to see Apple being sued in general or anything, but that's precisely what sets the fanboys apart from the real tech fans… I absolutely loathe frivolous and unjust lawsuits which shouldn't even happen (like those started by patent trolls), and I genuinely root for Apple whenever they are sued by the former or sue idiots like Scamsung, but… this is one of those occasions when I just can't bring myself to defend the company.
Add also to that the recent EU tax probe (if you couldn't guess, being a EU citizen I am obviously rooting for the EC)… Boo-hoo Tim, cry me a river. Just because what Apple did was “legal” (according to whose definition?), that doesn't make it right in any way, shape or form, and whoever says that everything goes as far as multinational companies and trade go, well… enjoy having ISDS courts crush your state and local governments after TPP and TTIP (or some substitutes thereof, seeing as they may fail or be watered-down, which obviously will not be the end of it) are ratified.
Not that I am happy to see Apple being sued in general or anything, but that's precisely what sets the fanboys apart from the real tech fans… I absolutely loathe frivolous and unjust lawsuits which shouldn't even happen (like those started by patent trolls), and I genuinely root for Apple whenever they are sued by the former or sue idiots like Scamsung, but… this is one of those occasions when I just can't bring myself to defend the company.
Add also to that the recent EU tax probe (if you couldn't guess, being a EU citizen I am obviously rooting for the EC)… Boo-hoo Tim, cry me a river. Just because what Apple did was “legal” (according to whose definition?), that doesn't make it right in any way, shape or form, and whoever says that everything goes as far as multinational companies and trade go, well… enjoy having ISDS courts crush your state and local governments after TPP and TTIP (or some substitutes thereof, seeing as they may fail or be watered-down, which obviously will not be the end of it) are ratified.
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Just FYI there's a big difference between defects that cause harm (Product Liability Law) and defects that inhibit a device from working as advertised within 4 years of purchase (Contract Law).
I currently own a iPhone 6+ 128 GB. It has spent its entire life in an Otter Box Defender Case.
This has been happening to me for 6 months now. 1 complete replacement and 2 screen replacements later and this still happens...on MY dime!!! (Apple Care and deductibles each time)
I can't count how many times I took it to the Apple store to be told nothing was wrong with my phone. My time is no more valuable then the next person but time is money and gas is money.
I will be voting with my wallet if this is how Apple wants to do business.
At this point I would like my Apple Care and deductibles back or a comparable Apple Store credit.
btw...this is also happening to my friends iPhone 6+
This has been happening to me for 6 months now. 1 complete replacement and 2 screen replacements later and this still happens...on MY dime!!! (Apple Care and deductibles each time)
I can't count how many times I took it to the Apple store to be told nothing was wrong with my phone. My time is no more valuable then the next person but time is money and gas is money.
I will be voting with my wallet if this is how Apple wants to do business.
At this point I would like my Apple Care and deductibles back or a comparable Apple Store credit.
btw...this is also happening to my friends iPhone 6+
I'd love to join this lawsuit.
This is my third Iphone 6+ this year for exactly this same touch issue.And I've paid $150 every new one. My team knick named it the "grey curtain". Its the beginning of the end when you see the curtain.
This issue was documented online on Apple forums months ago. There were over 600+ posts related to this issue in March 2016.
This is my third Iphone 6+ this year for exactly this same touch issue.And I've paid $150 every new one. My team knick named it the "grey curtain". Its the beginning of the end when you see the curtain.
This issue was documented online on Apple forums months ago. There were over 600+ posts related to this issue in March 2016.
More likely that it would be better if Apple took some action based on the lawsuit before even going through with it all and put forth some sort of a replacement and reimbursement program to deal with it all for those who have been or might be affected.
While it's no fun to have a problem with your device, a lawsuit implies that good design is a right or a law that Apple is somehow infringing on. Can a court rule that a device must function as advertised for a certain period of time? What is that period of time? Did Apple advertise that their device would work for more than a year? Apple and other companies don't have a legal obligation to provide a product that lasts a specific period of time. If my shoes wear out after a year of constant use, should I sue the shoe company? Again, sorry for those who are experiencing problems, but I'm questioning why our legal system accepts cases like this.
A functional product that stops functioning due to a defect (in design/production/component)? There's also the fact that quite a bit of law is based on the idea of something being "reasonable".
Compare and contrast:
Samsung receive reports of 35 Galaxy Note 7 smartphones catching on fire. They do a total recall and promise all owners a brand new phone.
Apple receives hundreds of reports of malfunctioning iPhone 6's. It says its not aware of a problem and charges owners for repairs.
I have a Samsung TV, which is great, and a Samsung fridge/freezer, which is also great. Why am I so brand-loyal to Apple when it's really not that bothered about its customers. Or paying taxes.
Samsung receive reports of 35 Galaxy Note 7 smartphones catching on fire. They do a total recall and promise all owners a brand new phone.
Apple receives hundreds of reports of malfunctioning iPhone 6's. It says its not aware of a problem and charges owners for repairs.
I have a Samsung TV, which is great, and a Samsung fridge/freezer, which is also great. Why am I so brand-loyal to Apple when it's really not that bothered about its customers. Or paying taxes.
Not that I'm condoning Apple dragging their feet on this—I think that they need to offer to repair customers' iPhones in a way that will minimize the chance of the problem and reimburse people who've already paid—but a safety-related issue like the one that affects the Note 7 is much more serious than a usability issue.
Or better yet upgrade us to a 6s/plus for selling us such a horrible device.
I've been through it all with this phone...Camera recall, touch screen, aluminum case bending. This is the worst phone Apple has ever designed. I've had every iPhone (only non-S models at that except for my current SE) and this phone is a complete joke in terms of performance and reliability.
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The ethical move would have been to tell the buyer about this but you didn't. So you are committing fraud since you clearly expect the thing to fail as you indicated that "you hope the phone survives for 30 days".
You can spin it any way you like, but you are in the wrong here. So live with it and don't try to reason your way out of it.
Compare and contrast: an apple vs. an orange (no pun intended).
Nicely put.
[doublepost=1472883898][/doublepost]I have one of these diseased devices, and it's annoying.
Thomas Davidson of Pennsylvania, Todd Cleary of California, and Jun Bai of Delaware have filed a class action lawsuit against Apple over an alleged defect that causes iPhone 6 and iPhone 6 Plus touchscreens to become unresponsive and fail, according to court documents filed electronically this week.
The class action complaint, filed with the U.S. District Court for Northern California, accuses Apple of violating California's consumer fraud statutes, through fraud, negligent misrepresentation, breach of implied warranty, unjust enrichment, and for violations of the Magnuson-Moss Warranty Act and Song-Beverly Consumer Warranty Act.The complaint, lodged by California law firm McCuneWright, LLP, seeks an order that requires Apple to repair, recall, and/or replace affected iPhones and to extend the warranties of those devices for a reasonable period of time. The plaintiffs also seek unspecified damages. A jury trial has been demanded.
The lawsuit cites repair website iFixit, which last week shared a blog post and video about the defect, nicknamed "touch disease." The defect presents as a gray flickering bar at the top of the screen and a display that's unresponsive or less responsive to touch. The problem is said to be caused by the touchscreen controller chips soldered to the iPhone's logic board losing contact after a period of normal usage.
The complaint specifically claims that Apple's failure to incorporate a "metal shield" or "underfill" over the logic board, as it did with the iPhone 5s and iPhone 5c respectively, makes the iPhone 6 and 6 Plus "substantially less durable to foreseeable and reasonable use by consumers and ultimately causes the touchscreen defect."
iFixit said the defect has affected a growing number of iPhone 6 and iPhone 6 Plus owners, citing its own repair shop colleagues and dozens of complaints on the Apple Support Communities. Multiple customers who brought their iPhones to Apple Stores were told that Apple doesn't recognize it as an issue and nothing could be done as their iPhones were no longer covered by warranty.
Update: Those that wish to join the class action lawsuit can contact law firm McCuneWright LLP here.
Article Link: Apple Faces Class Action Lawsuit Over Unresponsive iPhone 6 Touchscreens
Although it's a typical corporate strategy to "Just say no", and 80% of the sheeple will just say "uh, okay" and walk away - This is a real issue that has the potential to tarnish the brand and reputation for producing quality products. No, I believe Apple will take the appropriate steps to resolve the problem. Too darn bad it's going to take the threat of a class action lawsuit to make them behave.
BAD APPLE !
