No, you misread my post. I paid for an upgrade to an SSD when I purchased the machine, which ran blazingly quick. Apple when replacing my logic board the second time in a 4 week window somehow determined my SSD was 'bad' (it wasn't) and replaced that as well, with a refurbished part that was clearly slower, benchmarks or day to day use.
Apple Facing Class Action Lawsuit for Offering Refurbished Replacement Devices Under AppleCare+
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No, you misread my post. I paid for an upgrade to an SSD when I purchased the machine, which ran blazingly quick. Apple when replacing my logic board the second time in a 4 week window somehow determined my SSD was 'bad' (it wasn't) and replaced that as well, with a refurbished part that was clearly slower, benchmarks or day to day use.
Robert.Walter
macrumors 68040
False.
I still don't get why the lawsuit is dumb. How else would Apple be compelled to start being transparent about giving people refurbs?
As I said, I don't think most people have issue with refurbs. It's just when they have their Store employees tell folks getting white-box replacements they're getting brand new phones, that's deceiving.
As I said, I don't think most people have issue with refurbs. It's just when they have their Store employees tell folks getting white-box replacements they're getting brand new phones, that's deceiving.
PaulRustad007
macrumors 6502
Much ado about nothing, methinks.
Mlrollin91
macrumors G5
I am the complete opposite as you. I have had countless new in box units replaced for defects. I have never once had a refurb iPhone, iPad, or Watch replaced. My refurbs have always been better than original. Refubs go through a much more thorough testing before the consumer gets it.
And when I say countless, I mean at least a dozen new in box devices.
All new units:
iPhone 3G - Bad WiFi Chip
iPhone 3G - Unresponsive touch screen
iPhone 3GS - Bad GPS Chip
iPhone 3GS - Dead pixels
iPhone 4s - Yellow Screen
iPhone 4s - Yellow Screen
iPhone 4s - Yellow Screen
iPhone 4s - Flush lock button
iPhone 4s - Yellow Screen
iPhone 4s - Yellow Screen
iPhone 4s - Crunchy home button
iPhone 4s - Yellow Screen
iPhone 5 - Uneven backlight
iPhone 5 - Bad WiFi Chip
iPhone 6s - Uneven backlight (pressure points)
iPhone 6s - Defective screen (flickering)
The iPhone 4s problem was so bad, this was over the span of 3 days, that I specifically requested a refurb unit. No, I was not being picky with the 4s, the screens were so yellow that green text bubbles weren't even legible. Same thing after my 3rd 6s, I asked for a refurb unit. My final 4s was flawless and now my 6s is beyond perfect. This does not include my iPad and Watch experiences as well.
I will gladly accept a refurb unit any time.
If this the a replacement you received from the Genius Bar, something happened with your replacement devices. All refurb iPhones from Apple have a new case, new battery, new screen and so on. The only thing reused are the chipsets.
macs4nw
macrumors 601
I think these people, or should I say their no doubt pushy lawyers, were emboldened by that recent judgement in the Netherlands, where a judge sided with the plaintiff in an almost identical case.
Personally, if the case is unblemished and the battery is as good as the one I surrendered, I couldn't care less if some components are refurbished. After all you do get the balance of the warranty, but I do understand some people are very, very picky.
It remains to be seen how our judges deal with this issue.
Personally, if the case is unblemished and the battery is as good as the one I surrendered, I couldn't care less if some components are refurbished. After all you do get the balance of the warranty, but I do understand some people are very, very picky.
It remains to be seen how our judges deal with this issue.
I personally haven't seen Apple-refurbished replacement iPhones going for any less than their non-refurb counterparts on sites like Swappa, eBay, and Craigslist when the condition of the two devices is the same. As far as I'm concerned, mint condition is mint condition regardless of whether or not the device serial number starts with a "5".
Cartoonkid
macrumors 6502
I like this idea. Or maybe two AC plans where you can choose between a new replacement or a refurb replacement...with the latter being cheaper coverage.
Other people's mileage clearly varies, but I've purchased two refurb iPads from Apple in the past, and with the exception of the boxes they came in, they looked and functioned just like new. One was an iPad 1, which is still going strong today.
At the same time, you can buy a device, used it for 11 months and speaker goes bad. Phones has scratches all over. Why should Apple take in a phone thats worn down and replace it with a brand "new" phone?
webbuzz
macrumors 68030
Where do people come up with this stuff?
DragoniteD
macrumors member
Oh yes, they are not equivalent. BTW the refurbished ones are more reliable lmao, they are better instead of being equivalent.
BarcelonaPaul
Suspended
Are you joking? These are people who have paid a lot of money and probably worked very hard to save to buy a Apple product. Surely, it is Apple who are the greediest and richest company in the world. I can't understand why some people stick up for Apple when it's so damn obvious that Apple are interested in one thing only - profit. Sales, sales, sales and to hell with everything else. The sheer stupidity of people on this forum who stick up for Apple really makes me sick. What sad, geeky sub humans. Seriously people, get a life! Apple is the greediest, old company that has ever existed. They are an embarrassment.
npmacuser5
macrumors 68000
My experience. If the Apple device is within the 14 day return period, you get a new one. Outside that window, most likely get a replacement device. I have no problem with the current policy at all.
Not to defend anyone, but what led you to believe that? I've not read anything from Apple to confirm their definition of refurbished.
Max Portakabin
Suspended
How does labelling someone an idiot is this case not get a ban but aim yah at a member and MR ships you off to Guantanamo?
their own lawsuit is flawed: "equivalent to new" does in fact mean refurbished.
how many times the word refurbished is actually used in the explanation is simply marketing, but not illegal or even misleading to mention it only once.
as someone who has either received for himself or his family apple's "equivalent to new" replacements, over the past years, there has been absolutely nothing wrong with these replacements, not even a tiny scratch. i don't know how they do it, but they obviously have a great system in place.
how many times the word refurbished is actually used in the explanation is simply marketing, but not illegal or even misleading to mention it only once.
as someone who has either received for himself or his family apple's "equivalent to new" replacements, over the past years, there has been absolutely nothing wrong with these replacements, not even a tiny scratch. i don't know how they do it, but they obviously have a great system in place.
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I have bought Apple refurbished iPads, Macs, iPods on many occasions. I bought them because they were cheaper and you can't tell that they aren't new.
The fact is, unless you know you bought refurbished there is absolutely no way to tell. Refurbished devices even get a new serial number. These people are wacky to expect a new device. Assurion, SquareTrade and a host of other companies only send new when refurbished is not available. AppleCare gives you a device of like quality and function.
These people have no idea what refurbished means.
This suit has no merits.
The fact is, unless you know you bought refurbished there is absolutely no way to tell. Refurbished devices even get a new serial number. These people are wacky to expect a new device. Assurion, SquareTrade and a host of other companies only send new when refurbished is not available. AppleCare gives you a device of like quality and function.
These people have no idea what refurbished means.
This suit has no merits.
Xenomorph
macrumors 65816
I can understand this.
Apple gave me **** replacements a few times.
My first iPhone, a 3GS, developed hairline cracks in the plastic.
I paid for AppleCare. I bring in the phone. They replace it with a refurbished on that had a "sunken" screen. It was lower on one side, and the plastic body of the phone would scrape my face.
I got tired of that and brought it back. They replaced it with another refurbished iPhone. This one had a bluish display, a stiff Home button, and some scrapes on the bezel.
I asked for a different one. They told me that they cannot just replace an iPhone because the Home button was stiff (this was during the iOS 3 days, and there was no task switcher - so no real reason to need to quickly double-click the Home button).
Eventually I just bought a new display off eBay. Got rid of the blue and gained a clicky Home button.
When I got my iPhone 5S, the battery would drop by several percentage really quick. Like, a 30% down to 10% or something (I'd have to go search my notes).
Apple replaced it with a refurbished iPhone 5S, of course. The one they handed me had visible drop damage. I handed them my original iPhone 5S in mint condition (other than a flaky battery) and they replaced it with a beat-up 5S?? I nearly threw a fit at the Apple Store until they went and got some more refurbished iPhone 5S models for me to dig through.
I was able to pick one out that didn't have any visible flaws.
I'm OK with Refurbished. I know it's tested. If it LOOKS new, and has a FRESH battery, it's fine. If it doesn't look new, they shouldn't try to push it off on customers.
Apple gave me **** replacements a few times.
My first iPhone, a 3GS, developed hairline cracks in the plastic.
I paid for AppleCare. I bring in the phone. They replace it with a refurbished on that had a "sunken" screen. It was lower on one side, and the plastic body of the phone would scrape my face.
I got tired of that and brought it back. They replaced it with another refurbished iPhone. This one had a bluish display, a stiff Home button, and some scrapes on the bezel.
I asked for a different one. They told me that they cannot just replace an iPhone because the Home button was stiff (this was during the iOS 3 days, and there was no task switcher - so no real reason to need to quickly double-click the Home button).
Eventually I just bought a new display off eBay. Got rid of the blue and gained a clicky Home button.
When I got my iPhone 5S, the battery would drop by several percentage really quick. Like, a 30% down to 10% or something (I'd have to go search my notes).
Apple replaced it with a refurbished iPhone 5S, of course. The one they handed me had visible drop damage. I handed them my original iPhone 5S in mint condition (other than a flaky battery) and they replaced it with a beat-up 5S?? I nearly threw a fit at the Apple Store until they went and got some more refurbished iPhone 5S models for me to dig through.
I was able to pick one out that didn't have any visible flaws.
I'm OK with Refurbished. I know it's tested. If it LOOKS new, and has a FRESH battery, it's fine. If it doesn't look new, they shouldn't try to push it off on customers.
Max Portakabin
Suspended
CrystalQuest76
Suspended
The plaintiffs are family and friends of lawyers looking for settlement opportunity. Lawyers don't have enough work to keep themselves busying or make the world a better place for others.
Name one manufacturer on the planet that guarantees in writing that you can bring them a used device for warranty replacement in the U.S. and receive a brand new, off-the-shelf device in return. Companies give people in the U.S. refurbs all the time as warranty replacements. Get a grip.