I'm on your side in this issue but I cannot agree with that.
Every refurb iphone unit I have ever had (iPhone 6 and iPhone 5 at least) ALWAYS had something wrong with them..more often than not dead pixels.
on the contrary none of my retail bought iphones ever had any real defects...
I am the complete opposite as you. I have had countless new in box units replaced for defects. I have never once had a refurb iPhone, iPad, or Watch replaced. My refurbs have always been better than original. Refubs go through a much more thorough testing before the consumer gets it.
And when I say countless, I mean at least a dozen new in box devices.
All new units:
iPhone 3G - Bad WiFi Chip
iPhone 3G - Unresponsive touch screen
iPhone 3GS - Bad GPS Chip
iPhone 3GS - Dead pixels
iPhone 4s - Yellow Screen
iPhone 4s - Yellow Screen
iPhone 4s - Yellow Screen
iPhone 4s - Flush lock button
iPhone 4s - Yellow Screen
iPhone 4s - Yellow Screen
iPhone 4s - Crunchy home button
iPhone 4s - Yellow Screen
iPhone 5 - Uneven backlight
iPhone 5 - Bad WiFi Chip
iPhone 6s - Uneven backlight (pressure points)
iPhone 6s - Defective screen (flickering)
The iPhone 4s problem was so bad, this was over the span of 3 days, that I specifically requested a refurb unit. No, I was not being picky with the 4s, the screens were so yellow that green text bubbles weren't even legible. Same thing after my 3rd 6s, I asked for a refurb unit. My final 4s was flawless and now my 6s is beyond perfect. This does not include my iPad and Watch experiences as well.
I will gladly accept a refurb unit any time.
Def not true. And this is what apple wants you to think. Can't tell you how many iPhone replacements I've received with wear and tear on the sides. Scratches on the screen. Once the phone had the old users Apple ID logged in.
I hope apple loses this case. Apples replacements have always been ******.
If this the a replacement you received from the Genius Bar, something happened with your replacement devices. All refurb iPhones from Apple have a new case, new battery, new screen and so on. The only thing reused are the chipsets.