5 replacements in 9 years of owing apple iPhones is not bad luck. Its bad quality replacements lol.
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Apple Facing Class Action Lawsuit for Offering Refurbished Replacement Devices Under AppleCare+
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I think the wear and tear part used to be the case, but isn't anymore. Currently, at least for ipads, the refurb website states new battery and outer shell. I doubt the connectors, buttons, and screen and brand new.
Second, the PCBs are sometimes repaired, and the repair is not done well. Watch this video for some examples, showing good boards versus "refurbished" boards.
I have had great luck with refurbished products from Apple in general, albeit mostly with Macs. However, there are undeniably risks.
A rather ironic version of 'it just works'...eventually.
How can do many people go through so many iPhone replacements?
I have 4 family members who all have iPhones. Since our first phones (iPhone 3GS) I have purchased a total of 18 iPhones (all brand new, and the latest verdiin). For the first couple years I gave my kids our 1 year old iPhones and bought new ones for my wife and I. Then I'd sell their 2 year old phones. Recently I just started to buy everyone in the house a new phone - we're all on the 6S (kids) or 6S Plus (wife and I) and I sell the 4 old ones.
I have had 3 iPhones replaced with refurbs for the home button issue (under warranty). I've had 3 more replaced under AppleCare for damage (1 bent iPhone 6, 1 smashed iPhone 6S and one damaged 5S). The refurbs lasted until we sold them (wife still has the 6S).
With 6 flawless replacements on 18 iPhones I guess I must be the luckiest person on Planet Earth. Based on comments here I should have gone through at least a dozen more refurbs before getting any that actually work. Think I'll go buy some lottery tickets tonight.
I have 4 family members who all have iPhones. Since our first phones (iPhone 3GS) I have purchased a total of 18 iPhones (all brand new, and the latest verdiin). For the first couple years I gave my kids our 1 year old iPhones and bought new ones for my wife and I. Then I'd sell their 2 year old phones. Recently I just started to buy everyone in the house a new phone - we're all on the 6S (kids) or 6S Plus (wife and I) and I sell the 4 old ones.
I have had 3 iPhones replaced with refurbs for the home button issue (under warranty). I've had 3 more replaced under AppleCare for damage (1 bent iPhone 6, 1 smashed iPhone 6S and one damaged 5S). The refurbs lasted until we sold them (wife still has the 6S).
With 6 flawless replacements on 18 iPhones I guess I must be the luckiest person on Planet Earth. Based on comments here I should have gone through at least a dozen more refurbs before getting any that actually work. Think I'll go buy some lottery tickets tonight.
So we should be able to buy and sell used SSD's at retail price because there is no wear no and tear? I don't think so.
And why would you wait for days to get your phone repaired or replaced with a refurbished one, when there is a perfectly good "Brand New" one available to be exchanged?
Sounds like your making excuses for Apple when customer satisfaction should be the main concern here.
"What that phrase means is 'new' as refurbished devices can never be the equivalent to new in performance and reliability."
Which just plain isn't true. I've been stung by refurbed stuff before, but never by Apple's refurbed stuff. In fact, the only times I've ever had to take advantage of AppleCare at all, it has been with brand new devices.
Which just plain isn't true. I've been stung by refurbed stuff before, but never by Apple's refurbed stuff. In fact, the only times I've ever had to take advantage of AppleCare at all, it has been with brand new devices.
Apple's GC makes $5mil take-home pay, per year. He's the 5th highest paid GC in the U.S. There should be no sad sympathy for him.
What you said makes perfect sense when dealing with, say, a pharmaceutical company where a drug caused health issues for users or a car company skimping on safety.
All the class action lawsuits against Apple appear to be nothing more than a money grab by lawyers.
I agree that most of these lawsuits result in $20 or less for consumers, but the one good that might come from it if the plaintiffs are serious is that Apple should be prohibited from doing this again or reword their contracts to not mislead people. Way back, I once returned 3 Apple Displays in a row to Apple, dead pixels, and they kept replacing them with displays refurbished displays with dead pixels just in a different place. After the 3rd return, I guess they realized I meant business and finally gave me a pristine one.
But it's all Apple Slaves to the Machine here, so most of the responses here are as expected.
But it's all Apple Slaves to the Machine here, so most of the responses here are as expected.
The point of class actions is to punish the company that is harming or deceiving the public somehow. The individual payout was never Congresses intent when it allowed such types of cases. Essentially, consumer protection is difficult and expensive. Congress decided it would be more efficient to allow individuals to bring suit on behalf of entire classes of aggrieved people rather than various government agencies trying to do the same. If it protects consumers in the end, which there is a lot of empirical evidence that shows class actions do, then why is bad that the lawyers get paid for their work?
Having to deal with countless frivolous lawsuits from bottom feeding lawyers should net you a hefty salary.
Refurbished devices are "equivalent to new in performance and reliability" because any weak parts are replaced. I encourage people to buy refurbished when they are available. They are actually better than new in many ways.
If your phone turns buggy or malfunctions after a week, either you're doing something wrong or there is a manufacture error. Either way, both carriers and Apple have a 14 day return policy in which you can "exchange" the device without needing to use AppleCare. Just because you don't know the options available to you, do not blame Apple
Agreed. From my experience, the refurbished iDevices even get a better quality control than the ones that come fresh out of the factory.
This whole accusation of "failing to provide replacement devices that are "equivalent to new in performance and reliability" is ridiculous.
But hey, it's America, your legal system surely is entertaining and sad at the same time
I don't know, it sounds frivolous at first, but there can be a difference between new and refurbished, that may not be immediately apparent but will cause problems later. For example, let's say the Touch ID home button is rated for 10,000 presses before failure. The previous owner already pressed the button 7,000 times (but of course you don't know that). So for now, when they give you the refurbished phone, everything appears to be working perfectly. But a year later, you then add another 3,000 presses and the part fails. And at this point you may well be out of the warranty/AppleCare+ term, and you now have to pay to replace a part because it was already partially worn. The same could happen for a battery that's not quite as good as brand-new, a touch screen, internal wiring that may come loose over time because of vibration/jostling, glue that comes loose from exposure to heat over time (maybe the previous owner liked to go to the beach and left their phone in the sun), and so on.
Now legally, Apple is probably protected by the legal speech in the agreement, but I have some sympathy for the typical consumer who isn't good at parsing 30+ pages of legalese feeling somewhat deceived.
Now legally, Apple is probably protected by the legal speech in the agreement, but I have some sympathy for the typical consumer who isn't good at parsing 30+ pages of legalese feeling somewhat deceived.
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I've purchased refurb Macs before and have had an excellent experience with them. I've also had to replace various iOS devices under AC+ in the past with no problem.
However, I recently took my iphone 6s plus to the apple store because it literally died one morning and could not be revived or even recognized. Complete logic board failure. They issued me a "new" one, which was a refurb. Not even 24 hours had passed before the "new" one overheated to such a point that it shut down due to excessive heat which I could definitely feel. By the second day, I received the temperature warning four times so I brought it back to the store. Apparently it was running at 120C (!). They issued me yet another "new" one, which seems to be working fine so far.
So maybe it's possible the QC for refurb devices have lowered recently?
However, I recently took my iphone 6s plus to the apple store because it literally died one morning and could not be revived or even recognized. Complete logic board failure. They issued me a "new" one, which was a refurb. Not even 24 hours had passed before the "new" one overheated to such a point that it shut down due to excessive heat which I could definitely feel. By the second day, I received the temperature warning four times so I brought it back to the store. Apparently it was running at 120C (!). They issued me yet another "new" one, which seems to be working fine so far.
So maybe it's possible the QC for refurb devices have lowered recently?
You are completely wrong. The terms and conditions clearly state that Apple may replace your device with a refurbished part. Just because you are ignorant and don't read what you are agreeing to, does not mean that Apple is at fault. Clearly you don't understand how repairs and refurbishing happens. If a device is liquid damaged, they would not repair it and then put it back into their replacement inventory. Circuitry is so difficult to repair especially when you are talking about liquid that it is more beneficial for them to replace the entire board as opposed to pay technician labor fees trying to figure out where exactly and what exactly the damage is. Specifically in the processor, the circuitry is at the 10nm level. Do you really think Apple has a technician sitting over microscopes trying to find small disconnects and breaks in the links?
Even so, the replacement devices are covered for 90 days so those can be replaced too at no cost including devices that were originally out of warranty.