Apple wants to have their cake and eat it and that is quite dangerous to consumers. They are fighting for the incentive to make faulty goods. I bought a Macbook 12 Inch in November 2015. Since then it has required £1995 worth of repairs. I currently have no computer and having to write this on a work computer (I specifically wanted to avoid using work computers for personal use). Apple have been quite blase about the appalling reliability record. They inform me the repair is currently £580 but can't tell me what is wrong with the Logic board, just that it needs replacing. My choices are limited: buy a new computer or pay for the logic board to be replaced (they only guarantee the repair for 90 days), I have no reason to believe it would not need another logic board after 90+ days again.
I bought the Macbook on Amazon UK in good faith in November 2015. I opened the box myself and the product came from Apple.
06-Dec-2016, 2016 Repair Bill: £835.20 Total
Price Item Number Description
£212.00 661-02243 Top Case with Keyboard, Space Gray
£415.00 661-02249 Logic Board, ETSI, 1.1GHz, 256 GB
£ 69.00 S1490LL/A Hardware Repair Labor
£139.20 VAT
£835.20 Total
--
21-Jan-2019, Repair Bill: £580.80 Total
Estimated Pickup Time: 21-Jan-2019
Customer Information
Product Information
Warranty Status: Out of Warranty (OW)
United Kingdom
Model: MACBOOK (RETINA, 12-INCH, EARLY 2015)
Date of Purchase: 04-Nov-2015
Problem Description/Diagnosis
Issue: Customer has come in today due to issue with hard drive, it will intermittently show up.
Steps to Reproduce:
any other Genius that was taking the appointment did see that he couldn’t see the hard drive when bottom into diagnostics, I took over and did pray reset and ran mri.
MRI passed
Cosmetic Condition:
Display: display have few marks round the sides and edges of the display, few marks on the back of the display clamshell.
Top case: few marks round the sides of the top case and on the top side of the top case.
Bottom case: multiple marks on the bottom case.
Proposed Resolution:
Booking in for triage
Run full diagnostics start with ASD OS and EFI
Mac OS Version: Unknown
Hard Drive Size: 251
Memory Size: 8192
Repair Estimate
Item Number
Description
Price
Amount Due
Logic Board, ETSI, 1.1GHz, 256 GB
£ 415.00
£ 415.00
S1490LL/A
Hardware Repair Labor
£ 69.00
£ 69.00
VAT
£ 96.80
Total
£ 484.00
£ 580.80
--
03-June-2019 repair £580.80 Total
Proposed Resolution: Machine needs MLB - OOW
Warranty Status: Out of Warranty (OW)
United Kingdom Model: MACBOOK (RETINA, 12-INCH, EARLY 2015)
Date of Purchase: 04-Nov-2015
Issue: Customer states the computer stopped powering on again.
SMC or PRAM did not solve the issue.
Unable to run diagnostics.
Keyboard doesn’t have backlight on.
Steps to Reproduce: Took to minimal systems and trying starting the Mac up with various parts disconnected to try isolate issue but did not ever turn on.
MLB is getting power from IO board & Flex as light is appearing after connecting to charge but no further power to turn the machine on.
Proposed Resolution: Machine needs MLB - OOW at £580.80
Unfortunately, machine is outside previous repairs 90 day coverage. Not eligible for consumer law as bought outside EU and not from Apple.
Resolution: Customer Declined
Reason: Repair Cost
