I have to say, I agree with him, to a degree.
I have been very seriously considering buying a Macbook as my next computer. If they'd have released an update last week, I'd have bought it. Now, I'm not so sure, and it's things like this that are pushing me away.
I just don't like a lot of their business practices - never have, really. I think that most (but not all) of the Mac vs. PC ads are mean spirited and dishonest. I think most of the patents involved in this suit are just things that are so vague and general that they shouldn't have submitted them. It turns out they aren't as good in customer service and support as I used to think.
Even at times when I
hated Apple (which I haven't for a long while), I thought they had great service, and they made quality products. The more I learn, the more I realize it's not so. Almost every device they've developed in the past 10 years has had some kind of serious problem with it. The Macbooks cracked, the MBP HDs crashed, various iPhones had different issues. Any company has issues, but the problem is that it seems like Apple has a ton of issues for the price they charge, and honestly I always saw the price as beign a result of the higher quality. Some of these issues they took care of
beautifully (the cracking), others they totally ignored (the HDs, Macbook Pro headphone jacks not working, etc.)
Now these problems were usually worked out in later versions, but it's seemed like they've always used the first few editions almsot as
beta products for later renditions, not worrying about the problems that those first paying customers would face. Then there's the clear and obvious practice of witholding technology from version 1 and 2 of a product just so that they can sell you a second or third one with version 3 (video on the iPhone, being a great example). It's not been about technological limitations - they could have had the "full" version siting in a warehouse ready to ship.
And finally, I've been more closely studying Steve Jobs lately and, well, the guy has a lot of bad to him. Now we all do, but a lot of it is specifically bad as it pertains to how I would be as a customer. He's said in no uncertain terms that (to paraphrase) - 'You can charge anything you want for something. People are idiots and they'll pay for it if you tell them to.' I think that's got a lot more to do with the cost of Mac hardware than does it's quality at this point.