Wow... Apple have really pisssed me off now! Short history - Ordered through reseller Feb 9. No shipping info given to my reseller as at 5th Mar. mar 1 heard from reseller - expecting order to leave singapore during week. Called Apple directly and was told I could not get info except through my reseller - through his channel. Emailed reseller - still nothing from Apple. Mar 9 - four weeks from order date. I explained my situation to the lady in customer relations. She took my details and my resellers and told me she would get back to me that day. Mar 12 - Tried to get a hold of Joanna again, was told she did not work in that call centre. Gave up. Today - Mar 16 - Called Apple again, This time going back to order tracking, not CR, when I explained what was going on the girl asked me why I'd go through a reseller when Apple were shipping these within a few days of ordering. At this point I was furious and the girl hastily put me through to CR, where my previous call details were found. This new girl, Hannah, was very apologetic, saying she knows Joanna and would speak to her about not getting back to me. She is going to chase my order up for me via my resellers order details and get back to me today (same story as last week) Let's hope this girl does her job! This has been such a bad experience. This laptop, being my first Mac, better live up to the hype. My iPhone sure hasn't!