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Apple Gripe! WTF is going on with these guys?

RexTraverse said:
I'm confused. Is this some special arrangement that your friend/reseller has with Apple Australia or is this how Apple operates in Australia or what? Because here in the US, afaik, if you want a BTO Mac, you *have* to order through Apple, either online or the retail Apple stores, and (this is personal experience), you usually have your new Mac within 5 days. 1-2 days for build and ship prep, and another few days to get it from Shanghai or Shenzhen to wherever you are.

You are also able to save money with a standard spec Mac through resellers like MacMall and Amazon, but no customization available and delivery is dependent on the reseller, not Apple. A friend bought his iMac off Amazon and used Amazon Prime and had it in 2 days, as is normal for Amazon.

What you're telling us is we should also be angry at Apple for you? When UPS took three days to deliver my digital camera with prime shipping, I certainly wasn't pissed off at Canon. I complained to Amazon and Amazon gave me a $5 credit.
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Amazon, Bestbuy and MacMall order huge quantities of stock products (for obvious reasons) then sell them AFTER receiving their orders (although they may offer pre-ordering) resellers can CTO without a problem.

dukebound85 said:
my point is the actions of the reseller have no connection with apple PERIOD


ooooook:rolleyes:
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an APPLE reseller that has an APPLE logo on his website and an APPLE sticker on his window?

Everlast said:
I understand it is how frustrated to wait for the new baby to arrive :p

You mentioned you'd order a MBP 17" and it is CTO, so it will take a lil bit longer than usual shipment would takes.

I noticed that you are in Australia? I lived in Melbourne for a few years, and one time I have my sister mail me some important document from the state to Melbourne by express mail, no joke, it took the mail 2 months to arrive my apartment, we thought those document was lost, but it arrived eventually, didn't know what kind of adventure it'd been into :confused:

Just relax~ it's coming~ maybe it will shows up on tomorrow morning :D
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Tomorrow... my new mantra.

I posted a Christmas present to my GF when I was in Canada. I beat it home. In April.


Macpropro80 said:
Blue jay I know your trying to make us feel bad for you, but all you are doing is making a fool of yourself.
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No, not at all. I don't expect you to feel sorry for me at all. I'm just voicing my frustration.

Fool of myself? what can I say.. I'm a clown!

panzer06 said:
Snip.

The OP is really frustrated because Apple wishes to take care of the direct customers first. Nothing to be done here.

Snip.
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Someone gets it.

Thankfully my conversation isn't so convoluted that no sense can be salvaged from it.
 
BlueJayLouchE said:
sorry, what promises did my reseller make?

and no, he didn't.

I am pissed at Apple, for no fault but their own. How can they justify not stocking resellers and shipping to direct customers within a few days?

I've been paying pretty close attention to the delivery dates thread (where I was going to post this originally) and it seems quite a few people have cancelled their reseller's order and have gone direct. If I was a reseller I'd be pretty damn angry.

Now, as I mentioned I WAS going to post this as a reply in the Delivery Dates thread but for my own amusement thought it would be a nice little experiment to see how many of my fellow macrumors forum members would jump to Apple's defense.

You didn't disappoint.
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Do you even read what you type? lol

Priceless!
 
Macpropro80 said:
So its out of stock, thats the resellers fault, not urs or apples, and you shouldn't be the one calling apple, your friend is the one responsible. Tell your friend you dont want it anymore and buy it straight from apple. There was that hard? no!
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No, not hard. Yes, against my morals.

ie. Not going to happen.

BTW you should read more of the thread before chiming in. I thought I made it clear that Apple poaching customers from resellers is what ticked me off in the first place. if not, I apologise.
 
BlueJayLouchE said:
So, are we agreed that Apple purposely holding off on reseller orders to gain some direct customers?
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No, I disagree on this point.

First, you had ordered a CTO, that will have to takes longer to be ready for ship out from the factory, reseller or local apple store can't give you a CTO right away, you have to wait longe.

2nd, like I said, your Mac have to travel around the world to get to your house's footsteps, it could have some delay or detour during the delivery process, it's nothing Apple could do after they got your machine out on the way.

TBH, Apple have very limit control on how reseller deal with their customer. And ,I don't think your reseller is doing his job, he should be the one doing all the chasing order and making phone call for you. You are the customer, if the reseller could not deliver your product on time, just forget it, get a refund, go somewhere else. Like everyone said, order from Apple store online.

Buying from Apple online store, they have a good tracking system, tell you the shipping process, they can much easier to assist you because they got all information in one place, they don't need to contact your reseller, you, or maybe some 3rd party courier, they have all service managed in one place.

So, my advice from my past experience, order from Apple online store, so next time you can take you rap directly to Apple. /peace
 
BlueJayLouchE said:
Amazon, Bestbuy and MacMall order huge quantities of stock products (for obvious reasons) then sell them AFTER receiving their orders (although they may offer pre-ordering) resellers can CTO without a problem.
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I was not aware of that so good to know. Still... they're reselling product stock, they're resellers. It actually sounds more like your friend the reseller promised you a product in a timeframe he wasn't able to deliver in, and that's really his problem, not Apple's.

Sure, it sucks, but it could be for any reason... maybe he's not one of Apple's preferred resellers or maybe not a high enough performing reseller, and they're not as inclined to fill his BTO orders as fast (or at all), do the bare minimum required of their reseller contract, and instead devote resources to another reseller that they like more in hopes he drops out of the program. Who knows. It's just how the market works.
 
Everlast said:
No, I disagree on this point.

First, you had ordered a CTO, that will have to takes longer to be ready for ship out from the factory, reseller or local apple store can't give you a CTO right away, you have to wait longe.

2nd, like I said, your Mac have to travel around the world to get to your house's footsteps, it could have some delay or detour during the delivery process, it's nothing Apple could do after they got your machine out on the way.

TBH, Apple have very limit control on how reseller deal with their customer. And ,I don't think your reseller is doing his job, he should be the one doing all the chasing order and making phone call for you. You are the customer, if the reseller could not deliver your product on time, just forget it, get a refund, go somewhere else. Like everyone said, order from Apple store online.

Buying from Apple online store, they have a good tracking system, tell you the shipping process, they can much easier to assist you because they got all information in one place, they don't need to contact your reseller, you, or maybe some 3rd party courier, they have all service managed in one place.

So, my advice from my past experience, order from Apple online store, so next time you can take you rap directly to Apple. /peace
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I appricate your voice of reason. Unfortunatly, That's not the case.

If you get a chance take a look at the Delivery Dates thread and you will notice an abundance of frustrated posters regarding reseller orders (I ordered well before any of this came to light).



Actually, if any of you are reading this could you please make yourself known? (these guys are rough!)
 
just curious if your willing to share, how much did you save?

Also, you said you dislike ordering direct, and I was wondering why (just because you can save a few bucks?)?

**Sorry if this was answered before, i quickly skimmed the thread**
 
RexTraverse said:
I was not aware of that so good to know. Still... they're reselling product stock, they're resellers. It actually sounds more like your friend the reseller promised you a product in a timeframe he wasn't able to deliver in, and that's really his problem, not Apple's.

Sure, it sucks, but it could be for any reason... maybe he's not one of Apple's preferred resellers or maybe not a high enough performing reseller, and they're not as inclined to fill his BTO orders as fast (or at all), do the bare minimum required of their reseller contract, and instead devote resources to another reseller that they like more in hopes he drops out of the program. Who knows. It's just how the market works.
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You're probably right. i doubt he would be a preferred reseller, He's very small time. But 5 weeks, c'mon.

Sad thing is he'll never become big time (preferred) if Apple steals his customers.

Catch 22.
 
hippo206 said:
just curious if your willing to share, how much did you save?

Also, you said you dislike ordering direct, and I was wondering why (just because you can save a few bucks?)?

**Sorry if this was answered before, i quickly skimmed the thread**
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I originally ordered through my guy to save some bucks, yes. I refuse to cancel the order because I do not believe Apple deserve the extra cash.

I run a small business myself. If I lost all of my customers because my supplier failed to stock me up, then went and directly advestised to my customers for the same product at the same price, denying me the chance to compete. I be furious. I'm pretty sure that's illegal anyway.

FTR my business is DJing selling music and a good time not a product as such, although I do a little of that too (not what you're thinking by that way - healthfoods)
 
Im not a business guy, but it seems to me there are 2 different kinda of business models in the world. One in which a company makes a product, and relies on other business to sell the product. The other being a company that makes a product and sells it themselves. An example of this would be in clothing. Gap makes clothes and sells it themselves, whereas Ralph Lauren makes it and expects companies like Nordstrom to sell it.

Seems to me Apple used to be a model 1 company and is shifting toward a model 2 company. So I can see why they would not want to sell a product cheaper to a "reseller" when they can sell it themselves. Just my 2 cents.
 
Some peace and quiet under my bridge (or on a couple of barns, actually).

61T5-ZQk4AL._SL500_AA240_.jpg
 
BlueJayLouchE said:
I originally ordered through my guy to save some bucks, yes. I refuse to cancel the order because I do not believe Apple deserve the extra cash.

I run a small business myself. If I lost all of my customers because my supplier failed to stock me up, then went and directly advestised to my customers for the same product at the same price, denying me the chance to compete. I be furious. I'm pretty sure that's illegal anyway.
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So long as they're not violating any of the terms of the contract with your friend the reseller, Apple's not doing wrong, and it's certainly not illegal. It's not as though they're selling products below cost (aka dumping) to drive out competition.

And honestly, if you had such a bad experience with your iPhone and this is going to be your first Mac and you're having a bad experience with this too, why not just buy a PC? I respect your desire to maintain a principled stand on this but not canceling your order isn't gonna hurt Apple a bit because, when you get your order, they still get the profits, and whomever has your money right now (your friend or Apple) get to reap the interest and investment on that cash. Right now, the money is paid, and you're essentially out that money with nothing to show for it. It's lose-lose for you, whatever happens.
 
BlueJayLouchE said:
I run a small business myself. If I lost all of my customers because my supplier failed to stock me up, then went and directly advestised to my customers for the same product at the same price, denying me the chance to compete. I be furious. I'm pretty sure that's illegal anyway.
Click to expand...

So, (clears throat) as a small business owner you would know that it is really not the responsibility of your supplier to stock you but you to get stock from your supplier. The supplier has no idea what you need and how much of it you need. That is your job as a business owner to keep track of your supply and purchase accordingly.

Not to sure why you are bringing up the illegal notion since you said yourself that your friend reseller was cheaper to begin with, therefore the statement "then went and directly advestised to my customers for the same product at the same price, denying me the chance to compete. I be furious. I'm pretty sure that's illegal anyway." is null and void...

Sorry, but sympathy for you is running dry here.
 
hippo206 said:
Im not a business guy, but it seems to me there are 2 different kinda of business models in the world. One in which a company makes a product, and relies on other business to sell the product. The other being a company that makes a product and sells it themselves. An example of this would be in clothing. Gap makes clothes and sells it themselves, whereas Ralph Lauren makes it and expects companies like Nordstrom to sell it.

Seems to me Apple used to be a model 1 company and is shifting toward a model 2 company. So I can see why they would not want to sell a product cheaper to a "reseller" when they can sell it themselves. Just my 2 cents.
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I'd have to agree.

They probably depended on their resellers being fanboys and heavily promoting them to disgruntled right-clickers.

Now Apple is cool as f**k. They're "trading up". We've all done it.

I don't really have a problem with Apple in general, they're great at what they do. The company promotes itself as being a cool, friendly dude. Albeit one that's trying to f**k your GF.

Long live consumerism.
 
RexTraverse said:
So long as they're not violating any of the terms of the contract with your friend the reseller, Apple's not doing wrong, and it's certainly not illegal. It's not as though they're selling products below cost (aka dumping) to drive out competition.

And honestly, if you had such a bad experience with your iPhone and this is going to be your first Mac and you're having a bad experience with this too, why not just buy a PC? I respect your desire to maintain a principled stand on this but not canceling your order isn't gonna hurt Apple a bit because, when you get your order, they still get the profits, and whomever has your money right now (your friend or Apple) get to reap the interest and investment on that cash. Right now, the money is paid, and you're essentially out that money with nothing to show for it. It's lose-lose for you, whatever happens.
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Why not PC? my music producing mates all use mac. I collaborate with Mac users. They love them. They convinced me I would too.

That's not to say I won't. In a live music environment you need stability. I have seen Macs handle these circumstances where my old HP lappy has failed.

I've still got my money. Actually, it made me $200 on gold last week. Maybe I should hope it never comes.
 
BlueJayLouchE said:
Why not PC? my music producing mates all use mac. I collaborate with Mac users. They love them. They convinced me I would too.

That's not to say I won't. In a live music environment you need stability. I have seen Macs handle these circumstances where my old HP lappy has failed.

I've still got my money. Actually, it made me $200 on gold last week. Maybe I should hope it never comes.
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Well... then what about a non-BTO config or BTO through another reseller, if you're so intent on sticking it to Apple and not going through their direct channel but still absolutely want to get a Mac.

I mean, it sucks it's been such a long wait, but the more info shared in this thread, the more it reminds me of the scene from Office Space when Michael is bitching about having the same name as "that no-talent ass-clown Michael Bolton", then Samir asks Michael why he doesn't just go by Mike and he says "No way. Why should I change? He's the one who sucks."

This just doesn't seem like a big deal and it feels like it could be resolved pretty easily, without having to lose your battle against Big Fruit.
 
you still have your money? and you're whining that you don't have a computer? transactions don't work like that. you have to give your money to somebody before people will give you a product in return.

you cannot blame a large company who has a lot more going on than your tiny transaction for not getting your computer. blame the reseller. who cares if he's your "friend" he obviously isn't fulfilling his end of the bargain. If i go to the grocery, and they don't have the cereal I'm looking for, I'm not going to be pissed at General Mills, I'm gonna be pissed at my grocery store, my reseller, for not stocking the product I was trying to buy. That's not apple's fault there, it's a bad reseller who I am afraid is giving you the run around by blaming apple, when it is in fact his own fault... but then again you have your money, so he's probably just laughing at you wondering where your computer is.
 
jonbravo77 said:
So, (clears throat) as a small business owner you would know that it is really not the responsibility of your supplier to stock you but you to get stock from your supplier. The supplier has no idea what you need and how much of it you need. That is your job as a business owner to keep track of your supply and purchase accordingly.

Not to sure why you are bringing up the illegal notion since you said yourself that your friend reseller was cheaper to begin with, therefore the statement "then went and directly advestised to my customers for the same product at the same price, denying me the chance to compete. I be furious. I'm pretty sure that's illegal anyway." is null and void...

Sorry, but sympathy for you is running dry here.
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Again, not looking for sympathy.

Ok, I wouldn't expect Steve Jobs to be sitting at his desk crystal ball in hand then suddenly cry out "My god. Gary will want a MacBook soon!"

Maybe going direct to resellers customers is not illegal (nb I never said it was), i'll try and get a definitive answer on that, but I do consider it unethical.

Apple shareholders, god love 'em.
 
likeavaliant said:
you still have your money? and you're whining that you don't have a computer? transactions don't work like that. you have to give your money to somebody before people will give you a product in return.

you cannot blame a large company who has a lot more going on than your tiny transaction for not getting your computer. blame the reseller. who cares if he's your "friend" he obviously isn't fulfilling his end of the bargain. If i go to the grocery, and they don't have the cereal I'm looking for, I'm not going to be pissed at General Mills, I'm gonna be pissed at my grocery store, my reseller, for not stocking the product I was trying to buy. That's not apple's fault there, it's a bad reseller who I am afraid is giving you the run around by blaming apple, when it is in fact his own fault... but then again you have your money, so he's probably just laughing at you wondering where your computer is.
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anyone have that facepalm image handy?
 
BlueJayLouchE said:
I run a small business myself. If I lost all of my customers because my supplier failed to stock me up, then went and directly advestised to my customers for the same product at the same price, denying me the chance to compete. I be furious. I'm pretty sure that's illegal anywayy
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Its def. not illegal if its their OWN product. Apple doesn't have to supply to resellers if they don't want to. And If I bought a used car from my friend and it broke down, I would get mad at my friend for selling me a leamon not at FORD who made the car.;)

If I buy a CD from Target and its scratched, I get mad at Target, not the artist who recorded it.:p

Common Consumer Sense.

Also I research all non-well known online companies to watch out for scams and bait and switch type operations. EX: Soniccameras.com:(
 
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