Abazigal
Contributor
Which begs the question - how does one go about quantifying this, and who is the final arbiter?Even if it ends up harming the customers more than it benefits them?
For example, replacing the battery in my iPhone is something I may need to do only once (maybe twice at most) in the 4-5 years I own it. I find the rates quoted by Apple to be fairly reasonable, and it doesn't really cost me that much more when I amortise it over multiple years.
At the same time, a sealed design allows for a larger battery, better build quality and structural integrity. The back of my phone and the internal battery doesn't pop out and scatter over the floor when I drop my phone on the ground. I have something nicer to look at and hold every single day. Do these not matter as much?
As the customer, I don't think I am wrong for preferring one bundle of engineering tradeoffs over another. That was precisely the state of the computer and smartphone market before Apple came in. Remember when PCs were these dull and uninspiring beige boxes running dull and uninspiring software? Remember the scene where Steve Jobs pulled the first MBA out of an envelop? Apple completely turned that market upside down by showing that design can matter in the mass consumer market where the buyer is the end user. Today, more companies care about design than they ever have (even Microsoft and Samsung) and I personally feel we are better off for it. Even if the tradeoff is fewer ports, soldered ram or sealed batteries.