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Apple Hit With Class Action Lawsuit for iPhone 5 Wi-Fi Defect That Caused Data Overages

Max(IT) said:
Since it didn't happen on hundreds of other carriers, it hardly is an iOS bug.
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What is more likely? There is a bug in iOS or a carrier is able to send some command wirelessly (by accident or on purpose) to cause an iPhone or any smartphone to switch from WiFi to mobile data connection? From iOS' view, why would it connect to a mobile data connection if a WiFi connection is available (assuming iOS is bug free).

If you think a carrier is able to do that, why does iOS acknowledge that command? Why not go full crazy and believe that Apple made some back door for the NSA and AT&T found out about this backdoor?!
 
If you think this is a good thing and that you'll get something worthwhile in the settlement, think again.
I recently received a notice of settlement award for a class action suit that I was a member of. While the lawyers walked away with actual cash and a lot of it, the class members received... wait for it... free credit monitoring. *headdesk* for when *facepalm* isn't enough.
 
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While I believe in holding companies accountable for their screwups, I have to wonder the value of class action lawsuits. The lawyers get rich and the targeted company loses a chunk of change, but the rest of us - the ones who were actually hurt by this - get, like, $5 each or some other pointless amount.
 
RogueWarrior65 said:
If you think this is a good thing and that you'll get something worthwhile in the settlement, think again.
I recently received a notice of settlement award for a class action suit that I was a member of. While the lawyers walked away with actual cash and a lot of it, the class members received... wait for it... free credit monitoring. *headdesk* for when *facepalm* isn't enough.
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If you think you have been affected by this problem and don't want something like $5, you have to hire your own lawyer and sue individually, not as a group in a class action lawsuit. Crazy concept, you have to do work to get money. As part of a class action lawsuit, you have to do zero work.
 
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These are the same people who bought the unbelievably dumb 200 MB plan at the time.
 
Rafterman said:
While I believe in holding companies accountable for their screwups, I have to wonder the value of class action lawsuits. The lawyers get rich and the targeted company loses a chunk of change, but the rest of us - the ones who were actually hurt by this - get, like, $5 each or some other pointless amount.
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Working for it isn't the issue. Cash is. Moat people don't have the resources to go after a billion dollar company. While I agree that class action lawsuits don't really help the people hurt by the company, the truth is, there is little else an average person can do on their own.
 
MasterRyu2011 said:
I don't think this is one of those "oh, I spilled the Mcdonalds coffee I bought that was served in a cup that says "hot" so I'm going to sue for skin damages"
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You should get informed about the famous McDonald's coffee lawsuit. You will understand why the sentence was spot on, and why Stella deserved the money (which was not millions of USD as people believe) which mainly paid for the several plastic surgeries she needed during the years to recover from the skin damage. Also, please go see the pictures of the burns, they are available online.
And no, she was not driving. And no, she didn't sue until she found out that after over 500 similar incidents McDonald's kept using the coffee's temperature as a financial strategy with the specific intent of damaging the customers in order to increase revenue.
 
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Rafterman said:
Working for it isn't the issue. Cash is. Moat people don't have the resources to go after a billion dollar company. While I agree that class action lawsuits don't really help the people hurt by the company, the truth is, there is little else an average person can do on their own.
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Why not go through small claims court ?
 
I was dealing with this problem. ATT was charging me about 60 extra a month.
The last time i called and complained they didn't say they knew about the problem but offered to take the charge off. I found that strange but now i know why.
How about a refund for all of those other months!

O yeah,

Where can you join the lawsuit?
 
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Altis said:
I've had 6 GB/month for over 5 years now (all with iPhones), and I never once went anywhere near that limit... until I got my iPhone 6. I've been over or near every month since.

It seems like something's up.
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Some suggestions, you may have done some or all of these already:
Disable background app refresh
Disable wifi assist
Disable location services on apps that don't need to have it on (this will save battery as well)
Turn off system services (examples: location based iads, setting time zone etc) in location services, they don't need to be on.
Review your iCloud settings.
 
DCIFRTHS said:
Why is that?
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Consumer behaviour is to criticise where expectations are not met. Very few will be vocal about something they expect to happen. You get the few which will be vocal about exceptional experiences though.
 
2010mini said:
Question:

If the video streaming app had stream over cellular turned off in settings. Would the stream then just stop when the CPU went to sleep??
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Was this possible back on iOS 7 ? I can't remember when this option became available
 
macfacts said:
What is more likely? There is a bug in iOS or a carrier is able to send some command wirelessly (by accident or on purpose) to cause an iPhone or any smartphone to switch from WiFi to mobile data connection? From iOS' view, why would it connect to a mobile data connection if a WiFi connection is available (assuming iOS is bug free).

If you think a carrier is able to do that, why does iOS acknowledge that command? Why not go full crazy and believe that Apple made some back door for the NSA and AT&T found out about this backdoor?!
Click to expand...
It could have been due at least in part by the carrier profile which the cell company controls. Which would explain why it said apple and verizon issued a fix, and the problem wasn't fixed on At&t. If it was just an iOS bug then the fix would only have to come from Apple and should have fixed the bug on all iPhones.
 
Brandhouse said:
Seriously?! Only in America. I'm not responsible, I'm too dumb to find out how to change something and everything is 'your' fault.
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Let me guess, you're an American? Only in America do people expect others to bend over and take it because they've been told every law suit is frivolous.

MasterRyu2011 said:
I don't think this is one of those "oh, I spilled the Mcdonalds coffee I bought that was served in a cup that says "hot" so I'm going to sue for skin damages"
Click to expand...

Nice, spilling your uninformed ignorance about the McDonald's coffee incident all over our laps. That woman eventually DIED from the injuries and treatments she went through...and was barely paid the medical costs for something McDonald's could have prevented with a freaking company wide email.

yaxomoxay said:
You should get informed about the famous McDonald's coffee lawsuit. You will understand why the sentence was spot on, and why Stella deserved the money (which was not millions of USD as people believe) which mainly paid for the several plastic surgeries she needed during the years to recover from the skin damage. Also, please go see the pictures of the burns, they are available online.
And no, she was not driving. And no, she didn't sue until she found out that after over 500 similar incidents McDonald's kept using the coffee's temperature as a financial strategy with the specific intent of damaging the customers in order to increase revenue.
Click to expand...


All true but that last part. They kept the coffee at a high temperature because they found that customers would pick up coffee and take it to the office where it was cold by the time they got there. Then, they'd complain that the coffee was too cold. But yes, they had ignored and refused to change this despite numerous injuries caused to their customers. The biggest damage out of that entire incident is the media coverage that convinced the easily swayed that this was a frivolous law suit and that it's costing the rest of us. So many people duped...
 
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I bet there's more than an eager few to get their check in the mail for $2.32 while the law firm rakes in millions!!!!
 
rizzo41999 said:
Happens on my 5S all the time. AT&T.
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I assume this would also affect 5c customers as well???

My fiancé has a 5c and she rarely uses data other than when she is on WI-FI at our residence, yet she still pulls about 6gb of data each month.
 
Wish I could get on board with this here in Canada. The summer after I got my iPhone 5 I had this issue. In a matter of days, even though I was on WiFi through the day/evening (only time I was on LTE was when I was in the car, for my 20 minute drive home—and I wasn't streaming anything outside of Waze), I blew through my 6GB data plan on TELUS. Looking at the data usage, all this data was being used while I was sitting at work, on WiFi (and I'm the network admin, so I was confident there weren't any WiFi issues). Took me hours of dealing with TELUS explaining this issue and they eventually reimbursed all my data overages for the remainder of the month (which was a lot as I was just leaving on a two week vacation up north, where I wouldn't have any WiFi). It was a total PITA.
 
Yeah, this is definitely Apple's fault. The engineers overlooked a tricky bug, and people lost money from it.

Brandhouse said:
Seriously?! Only in America. I'm not responsible, I'm too dumb to find out how to change something and everything is 'your' fault.
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The phone uses LTE even when it says it's on wifi. There's nothing the consumer can do about it, nor does the consumer even know until it's too late.
 
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kgtenacious said:
Apple wrote the code, Verizon and Apple both knew about the code problem and issued a fix, why Apple didn't offer the fix to ATT is beyond me. This certainly is an Apple problem, as well as an ATT problem.
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The only problem here is that they got caught. Every customer involved in the class action lawsuit will receive a check for .02 cents and forget all about this "problem".
 
applepuree said:
I dont know where you get this idea but its not true. Apple gives 1 year guarantee in the EU and there is an EU law demanding that the seller, (i.e. the place of purchase, not apple), is responsible for any defect "at the time of purchase" for 2 years, however after 6 months the purchaser is required to prove the fault existed at time of purchase.

Apple care is 2 or 3 years depending on the product.

What you maybe thinking of is the requirement for a product to be supported for at least 5 years from the point in time when it is no longer offered for sale.
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I was thinking specifically of this:

https://www.apple.com/uk/legal/statutory-warranty/

You're right it's not exactly the same as a five year warranty, Apple specifically says it runs alongside, in addition to, rather than just being an extension. I may have oversimplified, but I stand by my original point, specifically that putting a strong burden of responsibility on sellers is not an "only in America" but can take different forms in different countries.
 
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