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Apple Hit With Class Action Lawsuit for iPhone 5 Wi-Fi Defect That Caused Data Overages
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I guess many that get in on this think this is an Erin Brockovich situation where there will be millions to be distributed for all the despair that Apple has caused. The majority of people in these kinds of suits actually would be disappointed and think they have lost the case if all they got was their actual losses compensated.
Sounds like some people were hit by a bug, but this:
'the law firm says the defect occurred when a user streamed "high volumes of data" for 10 to 20 minutes. In this case, the GPU would take over all video decompression, decoding and presentation to the display. Because of this, the CPU was not needed and would go to "sleep" to conserve battery life.'
is a completely bogus explanation. A high volume of data would mean the CPU would be busy running networking code and thus would be very much needed. Among other things it'd need to do with the screen on and the phone in active use. No way is the CPU going to sleep the cause of switching from WiFi to cellular.
'the law firm says the defect occurred when a user streamed "high volumes of data" for 10 to 20 minutes. In this case, the GPU would take over all video decompression, decoding and presentation to the display. Because of this, the CPU was not needed and would go to "sleep" to conserve battery life.'
is a completely bogus explanation. A high volume of data would mean the CPU would be busy running networking code and thus would be very much needed. Among other things it'd need to do with the screen on and the phone in active use. No way is the CPU going to sleep the cause of switching from WiFi to cellular.
Apple and AT&T reimbursed all my data overages and also credited me the difference of my old plan and new plan which had a higher data tier. I was also given $250 from Apple.
All it took was a phone call to each. Why sue?
All it took was a phone call to each. Why sue?
Since it didn't happen on hundreds of other carriers, it hardly is an iOS bug.
If Apple has complete control over the hardware and software like everyone claims how can AT&T release a fix? How do you know it's only AT&T affected?
According to the article it is a bug and not WIFI -Assist. That's why they said a fix was supposed to be released. Only the fix wasn't released.
You're not the only one, but since you are so blessed maybe you should play the lottery.
But the problem that the poster was responding to was not one referenced in the the article.
"I've had 6 GB/month for over 5 years now (all with iPhones), and I never once went anywhere near that limit... until I got my iPhone 6. I've been over or near every month since."
It was just one of those random side things that seem to happen in the news section
If there was a fix issued for Verizon maybe this happened before the fix. He is may not be the only one this happened to.
It's not just Verizon or att. I live overseas and it happened on my iPhone 6 running ios9 public beta. During long FaceTime (audio) calls, my iphone arbitrarily and inconsistently switched off of my persistently strong wifi and on to mobile data. I worked intensively with Apple on the issue and, at least the folks I was dealing with had no clue. My guess is it cost me about 500$ in overages.
The article is about the 5 so I assume it only happens to the 5 not the 6. If it applied to the 6 I think it would have made a bigger new splash
Seriously !?! I'm from europe, but this has Nothing to do with only in America . Did you even read the issue?
Why do you think people buy apple products? It's so you don't have to tinker and change the settings. Or confirm basic functionality works as intended.
You would have to be somewhat dumb to expect users that see wifi connection , to then check thier wifi logs and LTE usage to confirm it was all on wifi.....
And how exactly would you recommend the users correct this issue ? What would they change ? Read the issue again, it was not within the users control. You would have to be a very silly person to ignore this... Especially if you are on a small data plan.
The issue was discovered, reported to AT&T and apple. Would you like the dumb individuals to also code the fix
..... I believe kudos to the person/persons that found it, clever.
I dont know where you get this idea but its not true. Apple gives 1 year guarantee in the EU and there is an EU law demanding that the seller, (i.e. the place of purchase, not apple), is responsible for any defect "at the time of purchase" for 2 years, however after 6 months the purchaser is required to prove the fault existed at time of purchase.
Apple care is 2 or 3 years depending on the product.
What you maybe thinking of is the requirement for a product to be supported for at least 5 years from the point in time when it is no longer offered for sale.
What's funny is this feature doesn't even work properly anyway. My phone is constantly WiFi whoring and losing my internet connection when there's some sort of authentication gateway. For example, set up _TheCloud, walk around London and notice your steaming music stop working every time you walk by a Pret. F**ing annoying.
You are completely misunderstanding the situation here.
Nobody hired any lawyers. Lawyers found a problem, exaggerated it as much as possible, hunted down some customer who may have suffered from the problem, and the lawyers are suing Apple. Their goal isn't getting money back for overage fees, their goal is to produce a huge lawyer's bill and have Apple pay for it.
No, people who claim "5 to 6 years warranty in the UK" are missing that the "5 to 6 years" are the statute of limitations. If you buy a phone, you unpack it, the screen is broken (on the first day, fresh from the store), you have a dozen witnesses that the screen was broken when you unpacked, and 6 years later you bring it to the shop, that's when the shop tells you "too late" because the 5 or 6 years ran out. But if a device breaks after 4 1/2 years, it's very very unlikely that this will be covered.
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I was affected by this on my iPhone 5. I was racking up 15-20 Gb "phantom" data transfers in the middle of the night, several times per month. I spent two months battling with AT&T to have the charges removed, which took hours of phone calls and a lot of cajoling, on my part. After the second month, AT&T said they would no longer credit me the overage charges and that I would have to bring my iPhone 5 to an AT&T store for servicing.
So, I went to an Apple Store and got them to replace my iPhone 5 with a new one. When I had the exact same problem that I had with the original, I gave up and purchased a 5S. But, the only reason I did so was out of frustration over the arbitrary data transfers.
So, I went to an Apple Store and got them to replace my iPhone 5 with a new one. When I had the exact same problem that I had with the original, I gave up and purchased a 5S. But, the only reason I did so was out of frustration over the arbitrary data transfers.
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Where do I sign? Experienced this problem for years. Received close to $100 in AT&T bill credits due to the overage charges.
Isn't that a reference to a female's private parts? You think 'people' need to quit being female's private parts? Or do you mean men should stop acting like they have female private parts? Stop being female? I'm going to need some clarification on this.
This is correct but note that the EU only defines the minimum protection: in different countries your mileage may vary. As example in the UK you can file claims up to 6 years from delivery.