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Apple Hit With Class Action Lawsuit Over iPhone Upgrade Program Woes
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lawsuit might be silly, but it's also silly that after all the posts explaining it, you clearly still do not understand the issue
I am split on this. Yes, it's silly that it had to come to a lawsuit. But... The people who signed up for the Apple upgrade program agreed to purchase an iPhone and Apple Care with the promise that after 12 payments, they could get a new iPhone. Not 14 payments, not 13 payments. 12. Here it is, 12 payments later and many of them are not able to upgrade. Neurotic or not, they signed an agreement for it and didn't get their new phone after completing their end of the bargain...
I'd be interested to see if it said they would be able to upgrade or would be eligible for an upgrade. Technically, they are eligible, just not able...
I'd be interested to see if it said they would be able to upgrade or would be eligible for an upgrade. Technically, they are eligible, just not able...
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Are you sure? If the program's contract doesn't explicitly state "first come, first served", and if their marketing materials state that you can upgrade after "12 months", then making people wait longer than 12 months is grounds for a perfectly valid class action lawsuit.
Is it frivolous? You could argue that.
But also, is it things like this which force companies to tread carefully and follow the rules? The answer is also yes. And that's the thing. This "litigious nature" of America that people constantly complain about actually protects us from a lot of corporate misbehavior. Yes, we all deal with tons of it everyday. But, it could be *so much* worse.
Do you know why AT&T changed their throttling threshold from 5GB to 22? Or how about why my office is no longer receiving spam faxes from drug manufacturers? Or why my Honda's airbags were recently replaced for free? Lawsuits, or at least the threat of them.
Sure, you might think it's stupid for Apple to get sued over this, but now you can be assured they won't be making this mistake when the 7S comes out.
http://www.apple.com/legal/sales-support/iphoneupgrade_us/
Can someone point me to the bit where it says you are entitled to a new model - at launch - after exactly 12 payments?
Can someone point me to the bit where it says you are entitled to a new model - at launch - after exactly 12 payments?
Apple hit with lawsuit because people who wanted to buy their product, couldn't.
I thought no one wanted the iPhone 7 anyway?
I thought no one wanted the iPhone 7 anyway?
The issue is that apple never said they would have to pay a thirteenth month. Besides, the program said 12 payments, 13 payments is not 12 payment. Apple still hasn't even addressed the issue, and while that isn't the best thing for them to do, a law suit is definitely not the smart way to go.
I would assume that, if extra payments were in fact made, apple would carry over those payments onto the next phones bill. Really isn't that hard to figure out a solution.
Apple never said that people who were in the upgrade program would get their phones first. This is just a simple case of spoiled american syndrome.
Bad metaphor. He's buying the house on payments and you're buying it cash, by your point is still valid.
If I upgrade 2 months late, i start another loan for the entire amount of the new phone just like I would have if I upgraded after 12 months exactly. That extra 2 months went towards nothing. Now I have paid 14 payments rather than 12 for the same value. If I wanted to end my lease and keep my second phone, I will have paid 38 months rather than 36. Therefore I have lost 2 payments. It is not perpetual, it is a new lease every time you upgrade.
I also would like to reiterate that none of us want priority. No special treatement. There's nothing anyone can do about supply shortage and we all know that. No one here gets that I guess. We just want to be able to pre-order like everyone else. We literally have to wait around until a store happens to have stock while everyone else can get in line. Every time someone orders another phone they are hopping in line in front of us since we must wait for stock.
Technically, if he has to give up the old phone after a year to get the new one, he isn't buying it, more like leasing it.
"Subject to availability" but at least let me put an order in now so I can get in line.
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Then you are not getting how the iPhone Upgrade Program works.
For iPhone Upgrade Program.. the only way to get it is in store (which ran out quickly). We can't select to purchase it by mail (like you did) and thru other retailers.
Doubt the lawyers give 2 ****s about getting the phones. They're looking to get paid in $$$ not phones.
Actually, you're not renting in the IUP. The phone is financed at 0% interest through Citizen's Bank which means Apple gets paid 100% of the purchase price at the time of sale.
So, IUP people have just as much right to order as people who pay for it with a credit card.
Their is no mistake, if it says that people who are in the program can upgrade after 12 months, any day after those 12 months is considered AFTER the 12 months. So Apple is NOT breaking any rules. What they didn't say was that anyone in the program would be given first priority for new shipping phones. That is was those people who created the lawsuit are trying to get. I would expect this lawsuit to be thrown out.
Hold on a second, Why shouldn't IUP members have early access to phones?
They are the one who paid in advance, heck, they are committing to a product they don't even know what it is yet.
I blame Apple on this 100%. When you are (for example) 10 million IUP members, why are you not producing more?? Instead of releasing the iphone on 13. maybe they should push it back for a month if they can't seem to fix the manufacturing issues.
They are the one who paid in advance, heck, they are committing to a product they don't even know what it is yet.
I blame Apple on this 100%. When you are (for example) 10 million IUP members, why are you not producing more?? Instead of releasing the iphone on 13. maybe they should push it back for a month if they can't seem to fix the manufacturing issues.
I think you are mistaken by saying that because you joined the upgrade program that they are the best customers. I am a great customer and I did not join the program I use reason, I know they will have supply constraints so I can choose to wake up early and order an apple product or wait in line to get a product or wait until I know they have enough product and get it then. please try and use common sense.
I don't understand why Apple created 2 queues, 1 for non-subscribers to upgrade program and 1 for the subscribers. From the sound of things is that the upgrade program subscribers had a much, much limited number of iPhones which essentially were the ones shipped to the stores. I hate lawsuits but anyone with half a brain would see this as a problem. Why weren't the people in the upgrade program allowed to have the phones shipped to them?
Then you either get to wait or enjoy your 2% or skim. You're entitled to nothing here.
I'm not sure that's how the program works. You signed up to make 24 payments on your phone. After 12 you can upgrade and when you do, you'll get a fresh 24 months to make payments again. You didn't lose out on anything, just delaying when your new 24 month contract begins. It's really just a 2 year loan on an iPhone that you can trade out and start over with a new phone after 12 payments.
Plus, you had to agree to buy Apple Care, which you may or may not have done without the incentive. That ups the price for the ability to get your new one after 12 payments.... Definitely not okay.