And you forgot to mention that they segregated the pool of phones available to IUP people so they would still have phones for people who walked into the Apple Store on launch day.
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Apple Hit With Class Action Lawsuit Over iPhone Upgrade Program Woes
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And you forgot to mention that they segregated the pool of phones available to IUP people so they would still have phones for people who walked into the Apple Store on launch day.
How so? Phones sold out and some could not order for in store pickup. THey still could order like any other customer for mail delivery just not use the upgrade program. If anything they had more options and were never promised the ability to upgrade on Day 1.
It seems the only people who get rich in these types of things are the lawyers.
Where is Lionel Hutz when you need him??!! lol
Where is Lionel Hutz when you need him??!! lol
Are you gonna bet yours cuz none of the people complaining have a 7 on order yet lol
Because you have to turn in the phone you bought last year ... which is in your agreement. This is how that is being enforced.
I feel like attempting to explain the program to those who don't entirely understand, and why this can be an issue.
Let's assume a situation where you get two phones with the program:
Phone one costs $2400. However after 12 payments of $100 at $1200 you can upgrade by trading in your old phone and getting another. So in theory you spend $1200 on that phone, trade it in, and pay off the new one, totaling $3600.
Second customer winds up upgrading late. They paid 14 payments of $100 at $1400, then traded in for their new phone, and paid the $2400. Well they paid $3800 in total, winding up with the same product as the previous customer, and spending $200 more than they should have.
It isn't technically illegal, as customers have options to wait. However, the customer wasn't allowed (in the second instance) to be able to use their upgrade the way that they wanted to for a product that should have been available for purchase, and it cost them extra money for that reason. And they ended up with the same phone as the first customer.
I personally started this program back in May because I anticipated this might be an issue. The way I see it, it's taking them time to add that new camera feature anyway, and I'm sure some of my apps won't be optimized at the start, so it doesn't bother me not having the phone day one.
Let's assume a situation where you get two phones with the program:
Phone one costs $2400. However after 12 payments of $100 at $1200 you can upgrade by trading in your old phone and getting another. So in theory you spend $1200 on that phone, trade it in, and pay off the new one, totaling $3600.
Second customer winds up upgrading late. They paid 14 payments of $100 at $1400, then traded in for their new phone, and paid the $2400. Well they paid $3800 in total, winding up with the same product as the previous customer, and spending $200 more than they should have.
It isn't technically illegal, as customers have options to wait. However, the customer wasn't allowed (in the second instance) to be able to use their upgrade the way that they wanted to for a product that should have been available for purchase, and it cost them extra money for that reason. And they ended up with the same phone as the first customer.
I personally started this program back in May because I anticipated this might be an issue. The way I see it, it's taking them time to add that new camera feature anyway, and I'm sure some of my apps won't be optimized at the start, so it doesn't bother me not having the phone day one.
First world problems.
Maybe I can sue Apple for pricing the iPhone at more than I can afford
Maybe I can sue Apple for pricing the iPhone at more than I can afford
this is why iPhones are more expensive: Funding the legal team.
Sue them in small claims and they won't even show up and you will win by default judgement. Did this after they wouldn't fix my phone under warranty.
Dag, I didn't make the online sale in time either but I wouldn't want to sue because of it. Who cares?!!
I have a choice, keep my online reservation through ATT for an Oct 7-14th delivery or stand in line come Thursday night/Friday morning. It's been that way for me for years.
Haven't yet had a successful online purchase at 1st launch.
I have a choice, keep my online reservation through ATT for an Oct 7-14th delivery or stand in line come Thursday night/Friday morning. It's been that way for me for years.
Haven't yet had a successful online purchase at 1st launch.
Boston law firm Block & Leviton today announced it has filed a class action lawsuit against Apple on behalf of iPhone Upgrade customers who are dissatisfied with how Apple handled iPhone 7 and iPhone 7 Plus pre-orders last Friday.
When customers who participate in the iPhone Upgrade Program went to pre-order an iPhone 7 or 7 Plus, they were forced to reserve a device from a local Apple retail store rather than being able to make a traditional online purchase. Many retail stores did not have sufficient stock to meet demand, leaving some customers unable to select the model, color, or storage capacity they desired.
Many iPhone Upgrade Program members were unhappy with the ordering process and an inability to reserve a desired iPhone for launch day. Apple has responded to customer frustration and has been collecting customer information to attempt to get customers their iPhones as soon as possible. Apple's efforts have not, however, prevented today's lawsuit, which claims iPhone Upgrade Program users will face future upgrade delays due to the situation.The lawsuit asks Apple to reimburse iPhone Upgrade members who are forced to make extra payments while waiting for a new iPhone, make upgrade members eligible for a 2017 iPhone in September regardless of upgrade delays, and seeks to require Apple to make all of its iPhone inventory available to upgrade members.
Apple's iPhone Upgrade Program, arguably designed for the company's staunchest fans, allows customers to upgrade to a new iPhone each year. Customers can upgrade after as little as six months, so long as they have made 12 iPhone payments and trade in the iPhone in question when upgrading.
Article Link: Apple Hit With Class Action Lawsuit Over iPhone Upgrade Program Woes
Ob
Btw, I'm someone who is affected by this IUP blunder, but I'm not in favor of the lawsuit. Just wish they had prepared better and allotted everyone the same chance to pick from the same phone pile.
Obviously it's "puffery," but it doesn't take away from the fact that people are going to end up paying more for their iPhone 6s/Plus than they believed they would be. They're getting the shaft in extra payments and won't be able to get the iPhone (10th anniversary model) until possibly November. That makes no sense for future marketing on Apple's part when people won't actually be able to upgrade when they want because they'll have to pony up 2-3 payments worth of $$$ to be able to do so at this time next year.
Btw, I'm someone who is affected by this IUP blunder, but I'm not in favor of the lawsuit. Just wish they had prepared better and allotted everyone the same chance to pick from the same phone pile.
If phones were available then they could still buy one just not upgrade because the supply of phones at stores where the upgrade had to be done were sold out. I think Apple could have allowed a purchase and sent the phone to a store for upgraders but choose not to do so; they could also have allowed upgraders an opportunity to preorder early, but even then there would be no way to ensure everyone got the phone they wanted.
I understand why people are upset and agree Apple could have handled the supply chain better; however the notion that the upgraders were somehow cheated or tteated as second class cirizens is, IMHO, nonsense.
? how's that? How is Apple giving millions to a Boston law firm going to help the customers?
It's a dumb lawsuit but I understand the frustration. Appl won't let you order online. You have to make an appt; but Apple is allowing walk-ins to go in and buy the inventory. Not only that....the option to select the matte and jet black was not available. But if they have done in store, a walk-in can but it. But I'm okay with going to the store. And I wouldn't sue over this
Boston law firm Block & Leviton today announced it has filed a class action lawsuit against Apple on behalf of iPhone Upgrade customers who are dissatisfied with how Apple handled iPhone 7 and iPhone 7 Plus pre-orders last Friday.
When customers who participate in the iPhone Upgrade Program went to pre-order an iPhone 7 or 7 Plus, they were forced to reserve a device from a local Apple retail store rather than being able to make a traditional online purchase. Many retail stores did not have sufficient stock to meet demand, leaving some customers unable to select the model, color, or storage capacity they desired.
Many iPhone Upgrade Program members were unhappy with the ordering process and an inability to reserve a desired iPhone for launch day. Apple has responded to customer frustration and has been collecting customer information to attempt to get customers their iPhones as soon as possible. Apple's efforts have not, however, prevented today's lawsuit, which claims iPhone Upgrade Program users will face future upgrade delays due to the situation.The lawsuit asks Apple to reimburse iPhone Upgrade members who are forced to make extra payments while waiting for a new iPhone, make upgrade members eligible for a 2017 iPhone in September regardless of upgrade delays, and seeks to require Apple to make all of its iPhone inventory available to upgrade members.
Apple's iPhone Upgrade Program, arguably designed for the company's staunchest fans, allows customers to upgrade to a new iPhone each year. Customers can upgrade after as little as six months, so long as they have made 12 iPhone payments and trade in the iPhone in question when upgrading.
Article Link: Apple Hit With Class Action Lawsuit Over iPhone Upgrade Program Woes
Apple will have to pl
& the lawyers run to file suits, so they can fill their pockets, while Apple & their customers get screwed.