This is true in many cases, I would believe. There's probably a handful of customers who are upset they aren't getting a launch day device, but I'm in this boat. Actually, after I got over the disappointment, I moreso realized that I didn't know what to expect this year for IUP. In a way, I was expecting to be perfect. Although, with the headache caused this year, not really sure I would stay in the IUP.
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Apple Hit With Class Action Lawsuit Over iPhone Upgrade Program Woes
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This is true in many cases, I would believe. There's probably a handful of customers who are upset they aren't getting a launch day device, but I'm in this boat. Actually, after I got over the disappointment, I moreso realized that I didn't know what to expect this year for IUP. In a way, I was expecting to be perfect. Although, with the headache caused this year, not really sure I would stay in the IUP.
I'm confused. From reading the forums lately, I thought this was the least desired upgrade since.... ever?I want it and want it NOW.
Getting my Jet-Black 7+ also, once the dust settles.
You've gotta feel just a little bit bad for Apple at times like these. The fact that they have to spend so much time and energy defending ridiculous lawsuits such as this one, while they were merely trying to create an easy yearly upgrade plan for the most satisfied and well-heeled of their clientele. Time and resources that could have been better spent on other more important things. The ugly face of human greed I suppose.
I agree with your perspective. I'm also a Hillary supporter, so don't see how you connect the 2. Makes no sense. Keep the politics out of it.
Except that's not what Apple are doing. Apple aren't allowing them to come 'first', or second. They're not allowed to place an order for their desired model at all and accept the delayed shipping time. They have to 'check back' later just to be able to place an order.
If this isn't explained in the contract, then people have a right to seek a financial remedy from Apple.
You won't say this if you were the one affected. If a company like Apple cannot keep their word then who can?
Good. Apple screwed up and they need to make it right. I'm not so sure a law suit is needed but Apple failed to plan properly for the upgrade plan members.
And NO I'm not on that plan.
And NO I'm not on that plan.
I've bought plenty of things on installment payments. And just maybe I don't have an inflated sense of entitlement.
They kept their word to make you eligible to buy. They offer the device for sale starting Friday. They will happily sell you a phone provided you find one in stock or reserve one when you can. We already know when reservations will go live again.
Those are your choices and what you are actually promised.
But in the real world they can't sell you something they don't have any more of.
Just be patient and if you want it you'll get it eventually.
They kept their word to make you eligible to buy. They offer the device for sale starting Friday. They will happily sell you a phone provided you find one in stock or reserve one when you can. We already know when reservations will go live again.
Those are your choices and what you are actually promised.
But in the real world they can't sell you something they don't have any more of.
Just be patient and if you want it you'll get it eventually.
To all the moronic haters on this thread: Would you really be okay signing a contract to pay for a product for 12 months but end up having to pay for 13 or 14 months because of no fault of your own? Just stop. Im not even affected by this and I understand it.
Not necessarily. Anyone have a copy of the upgrade program agreement? I'm going to bet that it's pretty clear that Day 1 upgrades (or Day 2 or 3 or...) are not guaranteed. The only valid argument is the contractual one.
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Really? If I were the one affected I would realize that my life does not change one frikking iota if I get the phone a few days, weeks, or even months after it comes out. The latter would be unfair, but the fact is that this is a bloody phone. Just a phone, not substantially different from the phone they already have. If a new phone changes their lives so profoundly then they have problems far greater than the upgrade program.
Except, it's not first come first serve.
It's first come, "oh, you're on the iPhone Upgrade Program, specifically designed to get you the next iPhone every 12 months? Here, go to this line, which is super slow, and has a small percentage of the inventory that we're offering everyone, and is annoyingly frustrating. Good luck getting the iPhone you want!"
The massive joke this year is iPhone Upgrade Program, not this justified lawsuit.
I suppose you'd have to revisit the definition of the word "upgrade" is. If I am offered an iPhone that has features that are the same as or worse than my current iPhone, then it's not an upgrade.
If you have a 6s Plus 128gb phone, the only upgrade IS an iPhone 7...
its not about the wait for a new phone!!!! It's about the extra money they are having to pay for the waiting
Or, you could win and make sure that Apple doesn't screw you again next year. Or should everybody say and do nothing and get hosed again?
Is it? What about those who will be making extra payments for no reason to have to wait for the new iPhone? And that same person will be one or two months behind next September when they're ready to upgrade to the next model. Ooops, won't be able to until they shell out another two payments. ($80.00)
If you actually read the lawsuit, it has a lot of merit. It may seem ridiculous, but it may not be so ridiculous when Apple is lifting $80.00 out of your wallet. Just sayin'.
One could buy lots of 3,5mm headphone adapters for those 80$...
No, the problem is both the consumer and Apple understood the contract and when the consumer tried to place an order and maximize his value under the contract, Apple said, "Uh, not so fast there hot shot. Get to the back of the line and let me serve everyone else ahead of you. And BTW, if that means you keep paying for an extra month or two, well, haha, we win!"
The smart man let's his $850 earn interest for 2 years whilst taking advantage of an interest free loan!
[doublepost=1473727259][/doublepost]My two cents on this. It sucks if you've been 'screwed', but as other have said, the IUP doesn't guarantee you a new phone on the day of launch. Once you've made 12 payments on the unsecured loan an individual entered into with Citizens One you are eligible to upgrade.
Love to see in the paperwork were it guarantees a 12 month upgrade. I'll be willing to bet it says eligible......
I'm confused. From reading the forums lately, I thought this was the least desired upgrade since.... ever?
Getting my Jet-Black 7+ also, once the dust settles.
It is the least desirable update, for many. But many are upgrading so they don't have to keep paying for an old phone. I'm on the iPhone Upgrade program, so why would I pay 13 or 14 payments for a phone I was only supposed to pay 12 payments for? That's almost $100 worth. If I wasn't on this program, I couldn't give a **** less about upgrading this year.
No way I feel sorry for them. And you shouldn't either. They have $200 Billion, and are still penny pinching their way around, from cutting product costs to saving on taxes. They also have fantastic lawyers that will be able to get away with things you could only dream of.
You are right though, this program was supposed to create an easy yearly upgrade plan for many folks. But what they ended up doing was channeling said group into the physical Apple Store ordering channel. This mishap is so idiotic, they actually deserve to get roasted for this.
Think about it, due to this reason alone, people will end up paying payments worth 13 months, or even 14 months when 12 was theoretically supposed to be the max until you got your new iPhone. So if you take on average, $35/month, and at least a million people on the iPhone Upgrade Program, that's $35 million worth of false payments. Chump change for AAPL, but no so much for all the consumers. A lawsuit is justifiable.
There are still dozens of iPhone 7 32GBs available at my local apple stores for launch day pickup. There is your upgrade. Nothing mentions it has to be the device you particularly want.