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Apple Hit With Class Action Lawsuit Over iPhone Upgrade Program Woes
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Can we put these people on the next Space X rocket and make the destination be somewhere out of this solar system?
Really? This is part of the problem with the medical industry, people sue for ignorant things. I don't get the entitlement of people today. Apple doesn't have to sell you an iPhone. They can make anyone go to the back of the line if they want as well. To sue over something like this is just plain stupidity and entitlement.
I'm actually ok with this, since the iPhone Upgrade Program members that are shut out from getting the new phone in the first month have a financial impact.
Someone who purchased a 6s on launch day is eligible to upgrade after making 12 months worth of payments. If they are not allowed to purchase a phone until their 13th or 14th month of payments, they will not only have to pay those two payments, but will be forced to prepay another 1-2 months of payments if they want the next phone on launch week next year.
If Apple chooses to make it up to these users and allow an upgrade after less than 12 months of payments, the lawsuit is a moot point.
Someone who purchased a 6s on launch day is eligible to upgrade after making 12 months worth of payments. If they are not allowed to purchase a phone until their 13th or 14th month of payments, they will not only have to pay those two payments, but will be forced to prepay another 1-2 months of payments if they want the next phone on launch week next year.
If Apple chooses to make it up to these users and allow an upgrade after less than 12 months of payments, the lawsuit is a moot point.
Welk that was fast. You have to give em that. Cockroaches.
No one has paid 13. The 13th payment wouldn't start until September 26th at the earliest. I signed up launch day, which was 9/25/15 and my monthly payments started out on 9/28/15. Still 16 days away.
Lawyers are destroying the US.
Frivolous law suits every day. The vast majority of politicians are lawyers. They create hundreds of new laws, per state every year. They hire their old lawyer/lawfirms to write/prepare those laws at a huge cost to the tax payers. The vast majority of Americans have no idea about 90% of these new laws. They need to hire lawyers to figure it out.
So, the couple of days that it took them to get it worked out shouldn't cost them a whole month. Either way, I'm sure that Apple will get it worked out some way.
You know, I can understand part of it. Sure, those who were unable to reserve a phone when there was still stock available should basically get an "effective" date of purchase of the launch date. That would affect how many remaining payments they had (potentially) and their date of eligibility for next year.
But really, demanding they have access to the entire inventory? Apple has to fulfill its commitments to customers that managed to get a valid order through already with that inventory. The most they should really hope for is an expedited path from this point going forward towards getting their new phone, something it sounds like Apple is already working towards. Heck, for all we know, Apple was already implementing all of that.
But really, demanding they have access to the entire inventory? Apple has to fulfill its commitments to customers that managed to get a valid order through already with that inventory. The most they should really hope for is an expedited path from this point going forward towards getting their new phone, something it sounds like Apple is already working towards. Heck, for all we know, Apple was already implementing all of that.
God forbid you have you use your old iPhone alittle longer .
I wish we didn't have to go to the Apple Store. My nearest store is 120 miles to the east and to the west. The day before I went to check my eligibility (just in case) and I'm glad that I did. Since I had my iPhone swapped due to Touch ID button overheating and rebooting issues last autumn, they didn't transfer my upgrade eligibility to the replacement device.
I didn't have any issues ordering on launch night, however, I was told by two different Apple reps the day before while dealing with my upgrade issue that upgrading my device on the iPhone Upgrade Program wouldn't require me to visit a store and that I could even "print out a return shipping label for my old device." I emailed Tim Cook over the matter (and another issue with trying to buy an unlocked device for my Grandpa) and late on Friday an Apple rep left me a message saying that she was responding to the message I left for Tim Cook. I have yet to call her back because I've been very busy and also it was the weekend, but I'm not sure what she's going to say, especially since there is now a lawsuit.
It kinda makes some sense though. If you're going to tout your program as "You get a new iPhone every year" then you better have a new iPhone ready for these customers every year who are essentially paying a subscription to always have a new iPhone and AppleCare+. Those people are your best customers. And forcing them to drive 120 miles isn't cool either. Luckily for me I need to return and get some more stuff from Ikea anyway, so it's not a wasted trip.
I didn't have any issues ordering on launch night, however, I was told by two different Apple reps the day before while dealing with my upgrade issue that upgrading my device on the iPhone Upgrade Program wouldn't require me to visit a store and that I could even "print out a return shipping label for my old device." I emailed Tim Cook over the matter (and another issue with trying to buy an unlocked device for my Grandpa) and late on Friday an Apple rep left me a message saying that she was responding to the message I left for Tim Cook. I have yet to call her back because I've been very busy and also it was the weekend, but I'm not sure what she's going to say, especially since there is now a lawsuit.
It kinda makes some sense though. If you're going to tout your program as "You get a new iPhone every year" then you better have a new iPhone ready for these customers every year who are essentially paying a subscription to always have a new iPhone and AppleCare+. Those people are your best customers. And forcing them to drive 120 miles isn't cool either. Luckily for me I need to return and get some more stuff from Ikea anyway, so it's not a wasted trip.
Wow, let's don't wait for Apple to address it on Monday, following a weekend of headaches. Let's get that lawsuit filed before someone else does and makes money before we do.
The only real winners are the lawyers.
The only real winners are the lawyers.
Premium access no, access in general yes. Being told to check back is not acceptable.
The phone 6s was launched a week later last year, so they still have a week to go until they can order.... maybe they can sue because apple launched a week early?
Is it? People bought into this program because they expected to at least have the option to choose from the full selection when their 12 months came up. I know I was very angry when it said I could only get pink 3 minutes into the store being up.