Agreed. Apple dropped the ball but it is actively trying to make it right. If I was an iPhone Upgrade Program subscriber, I would be justifiably upset, but I would give them a chance to do the right thing before resorting to class action suit.
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Apple Hit With Class Action Lawsuit Over iPhone Upgrade Program Woes
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Demanding access to the entire inventory is a little ridiculous. I could, however, see an argument for having them pull from the same pool of phones as the rest of the preorders instead of reserving from what seemed to be a different pool.
Q: Why don't sharks attack lawyers?
A: Professional courtesy.
A: Professional courtesy.
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Okay, and when the simple reality is that Apple doesn't have enough iPhones to give everyone one on day one, what do you expect them to do?
You only paid for 12 months. They should take away the phone you already have after the 12 months - you only paid half of what that phone is worth.
Apple should slightly reduce the 13th payment to reflect the fact you no longer have the latest and greatest. I think that would be perfectly fair. Instead of making your 13th payment be $32.41 like the 12th one, maybe drop it to $29.
100% agree. And the only way Apple will make it right is from a lawsuit.
And if you can't get your phone until the end of November? You okay with not getting the 12-month upgrade cycle you signed up for and were paying extra for this year? That's the point, and Apple wouldn't be making arrangements on their end to help if they disagreed.
Yeah, the lawyers get millions, Apple gets more delays & wastes more time & money & resources to make a law firm in Boston millions (maybe,) while customers still get nothing but extra wait times. How the f does suing Apple speed up production?!
god you americans are freaking stupid idiots.
god you americans are freaking stupid idiots.
I am pretty sure that's what it means. They don't want a weird separate inventory that apparently didn't have the most in-demand models at all.
If Apple promised program buyers earlier or priority access to upgrades as part of their deal, then I could perhaps understand the justification.
The carriers' similar payment plans fail in the same way -- just because you have Edge or Next and are eligible to upgrade, doesn't mean you have some form of guarantee -- you get the same priority as anyone else. Whether it should or shouldn't be that way is up for debate, but right now, everyone has the same shot.
In this case, all Apple said was you can get the new iPhone every year. That doesn't mean "on launch day", just that you become eligible to get a new phone every year. I expect the terms of the plan will make this an open-and-shut case.
That said, one thing in the complaint is reasonable, in my eyes -- this whole "come back later" process shouldn't be a thing. Quote them "Backordered" and let them at least order and get in line, instead of waiting a seemingly arbitrary amount of time just to try to get in line later. Apple knows logistics, they should be able to give a ballpark estimate when the Nth device will roll off the line and ship.
The carriers' similar payment plans fail in the same way -- just because you have Edge or Next and are eligible to upgrade, doesn't mean you have some form of guarantee -- you get the same priority as anyone else. Whether it should or shouldn't be that way is up for debate, but right now, everyone has the same shot.
In this case, all Apple said was you can get the new iPhone every year. That doesn't mean "on launch day", just that you become eligible to get a new phone every year. I expect the terms of the plan will make this an open-and-shut case.
That said, one thing in the complaint is reasonable, in my eyes -- this whole "come back later" process shouldn't be a thing. Quote them "Backordered" and let them at least order and get in line, instead of waiting a seemingly arbitrary amount of time just to try to get in line later. Apple knows logistics, they should be able to give a ballpark estimate when the Nth device will roll off the line and ship.
I'm in no way condoning the law suit nor complaining about the system...however, it failed. It appears we were not in the same queue with any average joe who logged in because we also required an in store reservation to make the exchange. That alone complicates the process and makes it harder.
do the world a favor, & become a judge & actually stop bullpoop like this!This is just stupid. Why must lawyers continue to do shady nonsense. Every time I tell people I'm in law school they think I'm 'scum' and going to do this type of nonsense.
I would never take a case like this!
Or your phone exploding in your hands, burning down your car or hotel room? That has to be in the works.
Apple WOULD make it right, but now they will have to waste time, money & resources in court fighting this bull.
If two or more parties make a contract and either party does not fulfill their end, then the offending party is in breach of contract and can be held liable. Apple is liable if they don't deliver what they had people paying for. This isn't "whining" this is basic property law. You'd think a company of it's size, money hoard, and ego would've seen his coming.
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To be fair, since people seem to keep missing this point, it's not about priority access. It's about them, because they were signed up into the program, having a separate and much more limited inventory of products that didn't give them the option of finding the models they wanted at all. People got onto the store right away and were told that the models were sold out, but if you were NOT in the upgrade program then the very same models were available. Therefore they not only didn't have an advantage, they actually were at a disadvantage because they chose to participate in a program that said they would be able to get a new phone in 12 months. That really didn't work, but thankfully Apple's already working to take care of all of those people.
Here's my experience so far with the Upgrade Program.
- Almost non-existent stock on launch night. 0 Jet Black in 7 Plus.
- Called Saturday (9/10) night once I noticed the website changed. Specialist took my info and model preference. Said I would be called back within 48 hours with an update.
- I preemptively called Apple a few minutes ago to check for an update. After 2 hours on hold, an iPhone Upgrade Program rep told the rep that answered my call that they did have my information, but "48 hours" didn't include weekends. So I guess I might not hear back until Wednesday?
You mean the upgrade program is ridiculous? Yes.. yes it is.
Just pay full price and sell on swappa every year.
no one said that they had payed 12 payments
this is crass stupidity on a new scale
like kindergarden all over