That's your take, here is Apple's: Why not release flawed products x4 price, when consumers like yourself will buy them anyways?
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Apple Identifies Limited Hardware Issue With 2017 13" MacBook Pro Models With Function Keys
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That's your take, here is Apple's: Why not release flawed products x4 price, when consumers like yourself will buy them anyways?
Apple has identified a limited hardware issue affecting the latest 13-inch MacBook Pro models with function keys, according to an internal memo distributed to Apple Stores and Apple Authorized Service Providers late last week.
Namely, when either the MacBook Pro's solid state drive or main logic board experiences failure, both need to be replaced simultaneously. Apple's memo doesn't specify an underlying reason as to why both components may fail in tandem, or what percentage of units may be at risk of being affected.
An excerpt from the document, obtained by MacRumors from a reliable source:For clarity, this refers to the 2017 model year 13-inch MacBook Pro with a standard row of physical function keys rather than a Touch Bar. Apple says the issue does not affect any other MacBook Pro models with or without the Touch Bar, including those released in 2016, according to the memo.
Apple says the dual SSD-logic board replacement is not required for unrelated issues, such as a cracked display or an unresponsive trackpad.
Apple appears to have authorized free repairs for this issue if the affected MacBook Pro is covered by Apple's limited one-year warranty or an extended AppleCare+ plan, as long as there is no liquid damage or accidental damage, or else out-of-warranty fees may apply. Apple quotes a turnaround time of 5-7 days.
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Article Link: Apple Identifies Limited Hardware Issue With 2017 13" MacBook Pro Models With Function Keys
So, in other words, this “service” is no different than what you would get for any other kind of hardware failure on a system that still had a valid warranty.
“Good news everybody! If you have a valid warranty, Apple will fix this issue for FREE!”
[doublepost=1528831053][/doublepost]I have one of the these 13" Mac Books. I have apple published the affected serial numbers?
Apple has identified a limited hardware issue affecting the latest 13-inch MacBook Pro models with function keys, according to an internal memo distributed to Apple Stores and Apple Authorized Service Providers late last week.
Namely, when either the MacBook Pro's solid state drive or main logic board experiences failure, both need to be replaced simultaneously. Apple's memo doesn't specify an underlying reason as to why both components may fail in tandem, or what percentage of units may be at risk of being affected.
An excerpt from the document, obtained by MacRumors from a reliable source:For clarity, this refers to the 2017 model year 13-inch MacBook Pro with a standard row of physical function keys rather than a Touch Bar. Apple says the issue does not affect any other MacBook Pro models with or without the Touch Bar, including those released in 2016, according to the memo.
Apple says the dual SSD-logic board replacement is not required for unrelated issues, such as a cracked display or an unresponsive trackpad.
Apple appears to have authorized free repairs for this issue if the affected MacBook Pro is covered by Apple's limited one-year warranty or an extended AppleCare+ plan, as long as there is no liquid damage or accidental damage, or else out-of-warranty fees may apply. Apple quotes a turnaround time of 5-7 days.
To initiate a repair, visit the Get Support page on Apple's website and select "Mac" -> "Mac notebooks" -> "Hardware Issues" -> "The topic is not listed," explain the issue, and select continue. Then, select "Bring in for Repair" to schedule an appointment with an Apple Authorized Service Provider or Genius Bar.
There are also options to contact Apple's support advisors by phone or online chat to initiate a mail-in repair in select countries.
This issue could explain why the 13-inch MacBook Pro with function keys temporarily faced extended shipping estimates on Apple's online store last month, as Apple may have implemented a fix, although the brief shortage could have been purely coincidental. We've reached out to Apple for comment on the matter.
Article Link: Apple Identifies Limited Hardware Issue With 2017 13" MacBook Pro Models With Function Keys
Can anyone think of a generation of Apple laptops that have been as poorly received by their users as much the 2016-2017 MBP’s?
That used to be true, but it is no longer a guarantee of having a device without a design defect.
It's posts like this that make me wish this forum allowed for multiple thumbs up.
Nope, used them for over 30 years. Back in the old days whenever something like this happened, rare as it was back then, Apple fixed the machines warranty or not. It's a totally different company now in how they treat their customers. My last iPhone, which was under warranty, had the swollen battery problem that was talked about quite a bit in the news. Sent it in for a battery replacement and they denied it saying the problem was caused by exposure to water. That was pure b.s. as a drop of water had never touched the phone. After some legal pressure and pointing out to them they had a pattern of denying warranty claims using the same excuse they decided honored the warranty and later admitted they had gotten a bad batch of batteries, which had nothing to do with water. However, they only made the admission after they were hit wth a class action lawsuit by all the folks who had "exposed their phones to water."
You would think they would learn their lesson, but fast forward a couple of years and my wife's iPad's USB port goes bad. Again, this was a problem that was mentioned a lot in the tech news. We had Apple Care and sent it in for repair and guess what? They denied the repair and surprise, surprise said the tablet had been exposed to water. Not to bore you with details, but another class action lawsuit later and the issue was remedied. You shouldn't have to sue a company to get them to honor their warranties, especially when they've produced a defective product. As I said, they've gone from being very customer oriented to customer hostile and I no longer use their phones or tablets and am very likely on my last laptop. I've given them a lot of money over the decades running my company with Macs, but it ain't the same organization it used to be. Tim Cook is taking advantage of the sheep and one day he's going to wake up and find they've migrated to another pasture.
May I ask where you got this from, genuine question.
Also, you seem to be in the EU, the EU has much better consumer protection than other parts of the world, especially the states.
From the article. 12:30 p.m. Pacific Time: Updated with corrected information about out-of-warranty fees. "Apple appears to have authorized free repairs for this issue, in or out of warranty. If there is liquid damage or accidental damage, however, out-of-warranty fees may apply."
The need for up-to-date backups is greater than ever. Good to know that Apple has just the right product for that: ‘Time Capsule’!..... oh wait.
But it is obvious that the keyboard is moving in the backward direction. Similarly, the materials they used to make the AC adapter is inferior compared with the older models.
I have one of these machines and haven't had a problem with it. This laptop is so much better than the Dell I have to use for work which is unreliable.
The new models already arrived! But this time Apple removed everything! So there's nothing to see. So advanced engineering!!1! To the ones who don't believe me: just think of the Floppy drive, it also got removed. Makes sense!!!
Can Apple also remove the CEO and JI as well?
The 2017 with function keys is basically a 2016. The button bar model is all new for 2017.
Sounds like some users are losing data after a fix.
If it's a 2017 MBP => it will have an inflated keyboard and lacking MagSafe adapter, to be provisionally fixed ASAP
Fix the root cause and find a lead designer (preferably without anorexial-metathrosis) that redefines the whole design and do it fast, as the competition has been finding their way into all of this without even moving that hard
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Who designed that butterfly keyboard?
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Could be flawed and outdated products at current price?
Again, he (*probably)designed it, the underlying technology is done by engineers.
* JI is the head of the club, he might not have anything to do with designing it except maybe approve it, also, the Mac's keyboard design is not new, I say design, not the underlying tech.
OMG chances are the next revision will have its SSD and last port removed and feature iCloud boot.
Time to leave ship