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Apple Initiates Graphic Card Replacement Program for Mid-2011 27-inch iMac
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That as well.
Two of my old 360s who I sold for parts say hello.
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Done it yourself? Most likely not then. They don't have to at least. Maybe they are super humble and accomodating.
If you got it done by an Apple certified repair store or Apple itself, then yes, you will be covered.
Glassed Silver:mac
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Just got off the phone with AppleCare and also directly with our local Apple Store here. Both said that this story is not true. Their is no replacement program for this.
Wait a few more days, info like this often takes time to trickle down.
Glassed Silver:mac
2011 iMac
Thank you, yes I did it myself, I can just put it back in before I go to the Apple store then, I guess they would mind?
I'm on my 3rd logic board (counting the original mobo) with my early 2011 MBP. Its seriously starting to aggravate me, especially since the last one didn't last even 3 months. With my luck apple will pull one of their "only these serial numbers qualify" everyone else is out of luck stunts.
They would, yes.
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I should add that they will most likely see that somebody has tinkered with the machine anyways though, so maybe you give them an anonymous call in another Store and ask them first just to get to know what their policy is on those sorts of machines.
Beware though, them opening an uncovered machine will set you back some bucks most likely.
Especially if you don't tell them and let them walk into a trap of cost of work.
Glassed Silver:mac
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Yeah it's Apple's fault these video cards are defective..
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I have an iMac with the last 4 digits as DHJQ. I had to take it in store and get the power supply replaced about 2 months back.
I have never experienced any graphical errors with it, but i'm still eligible right? Should I take it and get the graphics card replaced.
I am looking to sell the machine, so it would probably be a good idea.
I have never experienced any graphical errors with it, but i'm still eligible right? Should I take it and get the graphics card replaced.
I am looking to sell the machine, so it would probably be a good idea.
Oh okay, thank you for pointing that out, I will call before to make sure.
Here's the video I uploaded of my screen, it's pretty bad sometimes.
http://www.youtube.com/watch?v=M-3AlngkeQk
I am VERY happy to see this... I was holding off taking my iMac in to get it's graphics card replaced, because I had a feeling like something like this would happen.
Mine meets the criteria as well but I have not experienced any issues. I just got off the phone w/ apple and have decided not to take it in.. the support person (Mark) I talked to found the mentioned replacement program. He said that he just received the notification a few hrs ago. My Apple care is still good for the next yr... Love Apple support, they are THE BEST.
Interesting.
I had this issue with my 2011 iMac.
Thankfully I have the full-deal AppleCare.
They replaced the video card - but after I got it back, the same issue happened again.
They replaced the logicboard this time AND the chassis as they put a small ding in the chin the first time around (they were proactive about that, let me know they noticed it and fixed it at no cost since it was their screw up)
HOWEVER
The problem is still not fixed.
And I am 100% positive it has to do with heat.
I have 24GB of RAM in this machine, it's been in the 80's here in Seattle for 2 months straight and since that's rare, no one has AC. So my machine has been sitting in an 80 degree room and running up to 150degrees internally.
I downloaded a temperature monitor app and SMCFanControl.
I set the fans to 2000rpm continuously and the problem goes away.
As soon as I turn off SMCFanControl my iMac becomes a ticking timebomb.
Browse the internet too much? A little too much Photoshop and Coda and BAM!
Video freak out and I have to restart.
I've been on the fence whether or not I should complain and ask for a new machine. Sort of waiting until the iMac gets updated before I start that whole process
Basically, Apple/Steve hated fan noise so much they restricted the fan speed of iMacs. Under unusual circumstances like high room heat and more than the stated maximum RAM installed and the iMac becomes highly unstable.
The higher RAM draws more power and thus generates more heat. I think this is why they state a lower maximum than the technically supported maximum - so they can avoid noisey fans .
I had this issue with my 2011 iMac.
Thankfully I have the full-deal AppleCare.
They replaced the video card - but after I got it back, the same issue happened again.
They replaced the logicboard this time AND the chassis as they put a small ding in the chin the first time around (they were proactive about that, let me know they noticed it and fixed it at no cost since it was their screw up)
HOWEVER
The problem is still not fixed.
And I am 100% positive it has to do with heat.
I have 24GB of RAM in this machine, it's been in the 80's here in Seattle for 2 months straight and since that's rare, no one has AC. So my machine has been sitting in an 80 degree room and running up to 150degrees internally.
I downloaded a temperature monitor app and SMCFanControl.
I set the fans to 2000rpm continuously and the problem goes away.
As soon as I turn off SMCFanControl my iMac becomes a ticking timebomb.
Browse the internet too much? A little too much Photoshop and Coda and BAM!
Video freak out and I have to restart.
I've been on the fence whether or not I should complain and ask for a new machine. Sort of waiting until the iMac gets updated before I start that whole process
Basically, Apple/Steve hated fan noise so much they restricted the fan speed of iMacs. Under unusual circumstances like high room heat and more than the stated maximum RAM installed and the iMac becomes highly unstable.
The higher RAM draws more power and thus generates more heat. I think this is why they state a lower maximum than the technically supported maximum - so they can avoid noisey fans .
Yes, it's Apple's fault.
They chose to use a supplier that gave them defective parts.
That makes it Apple's problem. 100% Apple's problem.
Imagine the alternative. Apple could put in whatever cheap crap they want, and when it fails Apple says "not our problem - contact Wtdhell at http://www.wtdhell.com.tw for a replacement".
Do you really want to pay the "Apple tax" and be treated like that?
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Holy FFF .. that was the very same model I've owned earlier with four last digit serial is DHJW
Yeah that model had brought me so many problems with the display and graphic itself. Luckily I was ended given a replacement and now I've used late 2012 iMac with 680MX
So far so good. Let's hope it keeps that way.
Yeah that model had brought me so many problems with the display and graphic itself. Luckily I was ended given a replacement and now I've used late 2012 iMac with 680MX
So far so good. Let's hope it keeps that way.
Hell yes it's Apple's fault. Apple is the one selling it. Apple is the one making money off it. Just because the graphic chip is not Apple in house made, doesn't make them off the hook. Apple chose the component and sell it. Why it's not their fault?
In the end Apple is responsible for the recall and that's what exactly they're doing. Why? Because it's Apple's fault.
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Total misquote. Apple has never claimed their products are perfect etc.
The comment was made in relation to the notion of previous computers where you sometimes had to install the OS, apps, set up tons of stuff before you could use it. unlike the apple which was set it so you could power it on and it just works.
And it didn't require a lawsuit. Even better. Sometimes they can determine if it is in fact a faulty product due to bad batches of components or if it's a small isolated issue. This isn't the first time they've done this. They did it when they realized that Seagate had drive issues that cropped up over time. It's a lot better than what Dell was pulling from KNOWINGLY supplying bad capacitors in a bunch of their products for years and it took the Feds sued their asses over it, but I don't know what they actually did for everyone else that bought faulty Dell products.
No need to be so dramatic. Besides, they're fixing the problem free of charge. It's unrealistic to expect perfection from everyone all the time. At least once it was established, it was made right. These things happen. Apple takes care of business.
Now, Dell on the other hand...
Enjoi:
http://www.nytimes.com/2010/06/29/technology/29dell.html?pagewanted=all&_r=0
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I would say no. I had my iMac fixed because the left side would go dim / dark, but that was the light... module or whatever they called it.
I was just going to bring this up. My parents are stuck at 10.6.2, because anything later and the machine becomes unusable. Sad that its not even a hardware issue, it's a software issue that apple has refused to address/acknowledge for many years now. Very annoying, and piss poor job by apple.
I just don't get how you could logically spin it as to where it's Apple's fault a company made a component that doesn't work right.
A defective part has no relation to a slogan which has to do with Apple's software/hardware integration and user experience.
Yes I agree that Apple is responsible for replacing said parts in machines that are affected.. which is exactly what they're doing.
It just makes no sense to me how you could put Apple at fault for this. Defects happen, and Apple is fixing it. There's no blame to be had.
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