You mean doing your own modifications while they have your iMac open? Gotta say I really doubt it. Too bad the iMac can't be opened like the iMac G5 could, with 4 screws.
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Apple Initiates Graphic Card Replacement Program for Mid-2011 27-inch iMac
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You mean doing your own modifications while they have your iMac open? Gotta say I really doubt it. Too bad the iMac can't be opened like the iMac G5 could, with 4 screws.
If you have AppleCare. Show them your repair history and ask for a replacement instead. I had the same machine, 3.4GHz i7 with 2GB GPU and it failed too many times. Worst Apple product I've ever used, but I ended up getting a replacement instead. So far quite okay and so I'm a happy camper at last.
You paid large sum of $$ to enjoy and utilize the computer to its full potential. Demand firmly for your customer right, get what you paid for.
This link tells you whereabouts on the iMac you will find the serial number
http://support.apple.com/kb/HT2452
Mostly on the iMac (from mid 2007 onwards), the serial number is located on the underside of the foot of the stand.
See here:
http://support.apple.com/kb/HT1750
Nope, having THEM upgrade my Mac.
from:
HDD in slot 1
SSD in my hands
to:
HDD -> slot 2
SSD -> slot 1
Glassed Silver:mac
Unless apple refuses to acknowledge the issue that people are experiencing. Apple fanbois in this thread have their heads buried in the sand, just like Apple themselves.
Apple seem to treat hardware like other companies treat software, they release it, unfinished and/or untested, and patch it later if problems are bad enough that a class action might cost them money and public perception, until its snowballed to that point they will charge people , who have been sold faulty goods, for costly repairs unless you have bought "applecare" and god forbid you have a Mac thats older than 3 years with a fault, because hey, we can sell you this shiny new one , with a whole new slew of issues
Has apple managed to release a product since the iPhone 1 that HASNT had a problem down the line ?
(Time capsule PSU failures, screen yellowing, antenna problems, screen dust issues, screen ghosting issues, battery issues, HDD failures, GPU failures [nvidia] and now GPU issues ati)
If apple got a proper engineer in to design the cases, instead of Jonny Ive, we might not have some of these issues, its not good when you have a complex system designed for aesthetics with no consideration for the expensive equipment going inside it.
With minor changes the iMac/macbooks could look just as good as it does now, and have user replaceable HDDs/SSDs, Ram and Batteries, as well as sufficient cooling to stop problems like GPUs frying their memory, unsoldering themselves from the circuit boards or blowing the capacitors nearby.
If only apple would employ some engineers with the ability to Vito JIs designs and push them back as unusable.
I wonder if apple will ever start doing proper product testing instead of rushing from design to manufacture to release any time in the future, and actually release a finished product to the public before its too late for them and they become NeXT again.
I love both my Macbook Pro, and iMac, the iPad Mini and iPhone, and even the Time Capsule i own, not one of them is the one i bought out of the box, each has been replaced at least once , and each has had to be fixed at least once out side of "warranty". each time with a fault thats effected enough people its made news. And each time i went to apple, i had to threaten them with court to get know manufacturing faults fixed... the staff seem trained to lie and deny knowledge of know faults, in the hope they can sell you a new £2000 system.
Apple are becoming the Evil empire, i just wish there was another viable OS to windows that i could use day to day other than Mac OS
and i wish someone else would make a PC with as nice a case as the apples have
----------
I think thats in reference to Apples marketing team, the products certainly dont work for more than the lenght of either standard warrenty or apple care
Has apple managed to release a product since the iPhone 1 that HASNT had a problem down the line ?
(Time capsule PSU failures, screen yellowing, antenna problems, screen dust issues, screen ghosting issues, battery issues, HDD failures, GPU failures [nvidia] and now GPU issues ati)
If apple got a proper engineer in to design the cases, instead of Jonny Ive, we might not have some of these issues, its not good when you have a complex system designed for aesthetics with no consideration for the expensive equipment going inside it.
With minor changes the iMac/macbooks could look just as good as it does now, and have user replaceable HDDs/SSDs, Ram and Batteries, as well as sufficient cooling to stop problems like GPUs frying their memory, unsoldering themselves from the circuit boards or blowing the capacitors nearby.
If only apple would employ some engineers with the ability to Vito JIs designs and push them back as unusable.
I wonder if apple will ever start doing proper product testing instead of rushing from design to manufacture to release any time in the future, and actually release a finished product to the public before its too late for them and they become NeXT again.
I love both my Macbook Pro, and iMac, the iPad Mini and iPhone, and even the Time Capsule i own, not one of them is the one i bought out of the box, each has been replaced at least once , and each has had to be fixed at least once out side of "warranty". each time with a fault thats effected enough people its made news. And each time i went to apple, i had to threaten them with court to get know manufacturing faults fixed... the staff seem trained to lie and deny knowledge of know faults, in the hope they can sell you a new £2000 system.
Apple are becoming the Evil empire, i just wish there was another viable OS to windows that i could use day to day other than Mac OS
and i wish someone else would make a PC with as nice a case as the apples have
----------
I think thats in reference to Apples marketing team, the products certainly dont work for more than the lenght of either standard warrenty or apple care
I'm curious if anyone had previously brought their 2011 iMac to an Apple Store genius appointment with this sort of problem and had one of them say something along the lines of "it looks fine to me."
Exactly. Well stated. Anyone who's ever used the competition, then moved to Apple, either in the past or even today understands the meaning of the saying "It just works" all too well.
All computers break. It's a fact of life. Sometimes components have a bad design or a fault in the manufacturing process that might cause higher than normal failure rates.
The key to the quality of a tech company is how well they respond to a situation. I can tell you as someone who has owned multiple computers from Dell and HP/Compaq in the past, and dealt with support from them and other PC manufacturers hundreds of times for both my personal and professional computing experience (I've worked in IT for over 20 years) that you would rarely find a situation where any of those manufacturers would be in a situation like this. And why? Because their technical support/troubleshooting/customer service experience is so obtuse and/or disorganized that it's like pulling teeth to get them to even acknowledge an issue, much less a trend across a component line. It's almost as if their strategy is to wear you down so that you just shrug your shoulders, give up and walk away.
I already posted this a couple of weeks ago on another thread, but my recent experience with my 2010 27" iMac is a perfect example of Apple's excellent customer service and quality of tech support. I was experiencing slowness with my machine that I attributed to hard drive issues. I called technical support, and after spending about twenty minutes on the phone with them, and providing them a log that easy to retrieve and send to them, thanks to a tool they provided, they told me that the logs showed a bad hard drive fan. The tech also told me that she was afraid that the logic board might be wonky. So they dispatched the parts out and had a tech come to install them two days later. When he finished we booted up the machine, and the slowness wasn't gone. So he said "I'll get a new hard drive and, by the way, your display looks bad so I'll order another one of those, also." Next day the HDD and display arrive, and he comes out to replace them. Computer now runs like new (because it basically is) and the whole experience was almost a pleasure. Everyone involved was professional, competent and pleasant to deal with. That's typical Apple.
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Apple seem to treat hardware like other companies treat software, they release it, unfinished and/or untested, and patch it later if problems are bad enough that a class action might cost them money and public perception, until its snowballed to that point they will charge people , who have been sold faulty goods, for costly repairs unless you have bought "applecare" and god forbid you have a Mac thats older than 3 years with a fault, because hey, we can sell you this shiny new one , with a whole new slew of issues
Has apple managed to release a product since the iPhone 1 that HASNT had a problem down the line ?
(Time capsule PSU failures, screen yellowing, antenna problems, screen dust issues, screen ghosting issues, battery issues, HDD failures, GPU failures [nvidia] and now GPU issues ati)
If apple got a proper engineer in to design the cases, instead of Jonny Ive, we might not have some of these issues, its not good when you have a complex system designed for aesthetics with no consideration for the expensive equipment going inside it.
With minor changes the iMac/macbooks could look just as good as it does now, and have user replaceable HDDs/SSDs, Ram and Batteries, as well as sufficient cooling to stop problems like GPUs frying their memory, unsoldering themselves from the circuit boards or blowing the capacitors nearby.
If only apple would employ some engineers with the ability to Vito JIs designs and push them back as unusable.
I wonder if apple will ever start doing proper product testing instead of rushing from design to manufacture to release any time in the future, and actually release a finished product to the public before its too late for them and they become NeXT again.
I love both my Macbook Pro, and iMac, the iPad Mini and iPhone, and even the Time Capsule i own, not one of them is the one i bought out of the box, each has been replaced at least once , and each has had to be fixed at least once out side of "warranty". each time with a fault thats effected enough people its made news. And each time i went to apple, i had to threaten them with court to get know manufacturing faults fixed... the staff seem trained to lie and deny knowledge of know faults, in the hope they can sell you a new £2000 system.
Apple are becoming the Evil empire, i just wish there was another viable OS to windows that i could use day to day other than Mac OS
and i wish someone else would make a PC with as nice a case as the apples have
----------
I think thats in reference to Apples marketing team, the products certainly dont work for more than the lenght of either standard warrenty or apple care
Wow! That was one of the most uninformed blatherings I have ever read. You obviously need to own another brand of computer for a while and experience what it's like. I suppose Apple gets the highest satisfaction rating amongst customers year after year for no reason?
Perhaps you should show them this link:
http://support.apple.com/kb/TS5167?viewlocale=en_US&locale=en_US
Glad to hear this
I don't have a 27" iMac, but I'm glad to hear Apple is finally taking action on this.
I don't have a 27" iMac, but I'm glad to hear Apple is finally taking action on this.
You got the same type of graphics card as you had originally built in.
I had the 1st defectives graphics card in march this year. It happened primarily while watching movies on Youtube or while watching with a GPU-accelerated player. But in Photoshop there were artifacts, too. A reboot fixes that for a short time. After two weeks, the graphics died completely.
From now on, it showed only the grey stripes on white background or completely blue, directly from the start. In Europe we have a 2 year warranty rights period defined by the law. But Apple makes this as hard as possible for their customers to get anything fixed in this warranty period without Apple Care. Finally they fixed it. But it was a frustrating hard fight with Apple to get the graphics exchanged without Apple Care.
The replaced graphics card worked only three month until it died again. This time, Apple was a little more helpful and with less discussions: I got a replacement of the logic board and the graphics card.
Now, it works, again. How long? I don't now. It feels, I cannot trust this machine any longer. So, I use it only when I have to. Hopefully Apple announces new iMac models soon. As fast as I can I will sell this unlucky thing and buy a new one. USB 3.0 is another benefit of a newer model, too. I hope any other/newer model is more reliable for a longer time. But that has to be proved.
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"If your iMac has an AMD Radeon HD 6970M video card and is exhibiting any of the issues described above, choose one of the following options to arrange to have your iMac evaluated: "
Does this mean that they only replace it if the iMac experiences the flaw?
I just had mine serviced, Apple replaced the hard drive but didn't see a problem in the GPU.
What about people who has iMac 24"?
I am happy for the people who has 27" iMac and are part of the program. I am wondering what made Apple initial the replacement program. Don't they observe what's going on on these forum?
Lugging a 27" iMac to the Apple store is not an easy task. Should they have an onsite tech repair the machine at your home? Living in NY and finding parking around the Apple store is not easy. Apple should think about Onsite repair for the future iMac. Just my o 2 cents.
I am happy for the people who has 27" iMac and are part of the program. I am wondering what made Apple initial the replacement program. Don't they observe what's going on on these forum?
Lugging a 27" iMac to the Apple store is not an easy task. Should they have an onsite tech repair the machine at your home? Living in NY and finding parking around the Apple store is not easy. Apple should think about Onsite repair for the future iMac. Just my o 2 cents.
It seems to be a general problem with ATI GPUs. They're binned to run too hot, too close to the edge. And so you get mixed results
- for some people, never ever a problem
- for some people pretty immediate problems
- and for most people, your experiences. Mostly OK, but on random occasions some combination of things send the internal temperature over the edge, and fuzz on the screen. You should be aware that your happy situation may not last. My 2007 iMac was much like yours --- mostly OK, occasional screen fuzz --- until about a year ago when the screen fuzz turned to every day irritation and a few days later to flat out screen not working. (LCD part of the screen was fine, but not what it was being fed.) Be sure your backup is working properly! At some random point you may get the same total screen failure...
So far the 2012 iMacs seem to be running very cool, much better than earlier models (even 2011). (My particular 2012 iMac, came with an nVidia card, however, not ATI.)
It's possible that ATI have learned their lesson (and have learned that Intel will crush them soon enough with their integrated GPU, if they don't get their act together) and are now taking both power consumption and overheating more seriously.
Anyone else have experience with 2012/2013 ATI parts? Are they still running crazy hot?