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Apple Initiates iPhone 5 Battery Replacement Program

...and this is why i got a iPhone 5s :)

Bet half of you are freaky out now huh ....

How can Apple have so many issues with an iPhone ? Weather major, or minor...

They've been in this business how long ? And they just can't get it right still..

Things do happen, and thank god-ness its only a small number, but still you have to wonder why the 5, not 5S ?

What makes u guys so special :p :)
 
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cptbill80 said:
"The iPhone 5 serial number you entered is eligible for this program."
lucky me. my battery was suffering the last 6 months causing sudden shut down at even 20%. I had tried hard reset, setup as a new phone, nothing worked. And when i was about ready to buy a new battery...thank you Apple!
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I have AREADY bought a battery last week and fortunately I spent only 7 bucks on it and mine is eligible

Today, the original battery dropped from 90% to 20% in 3 hours!
 
Anyone know if the screen protector gets destroyed in the process of replacement ?
 
My Name is URL said:
Mine isn't eligible apparently. Shame my iPhone 5 battery life has been absolutely awful last few months.
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You can have them run diagnostic os it. They plug it into their Mac and it will show condition. If it's defective you may get a break on it, worth trying.
 
I just got mine replaced today at The Grove in Los Angeles. The "genius" told me that I was his first battery swap. There was a laptop on the table with a browser open to the page where you enter the serial number and confirm eligibility for the free swap.

Be sure to back up your phone before going to the Apple Store. They told me that they will "attempt" the battery swap in-house, but if it fails, they'll give you a loaner phone, wipe your iPhone memory clean and send it out to be serviced. They had me come back in an hour for my phone and there were no issues.

On a side note, I saw Jason Schwartzman (Bored to Death, Grand Budapest Hotel) waiting for his MBP when I returned for my phone.
 
DoctorKrabs said:
My friend's iPhone 5 powers off at around 30% battery, and if you plug it in, it powers right back up, with the percentage still at what it was.

And the left side of the screen has pressure issues because the battery's probably inflating.

It was purchased in FEBRUARY of 2013, so it is NOT eligible.
And it was manufactured in January, but sold in February. It says that phones sold into January are eligible. So being manufactured in January's not good enough even if it has the issue that prompted this whole replacement program?

Outrageous.
Click to expand...

call them...
 
cdmoore74 said:
Damn you Apple!!! I just got off the phone with those pricks and they told me that I'm ***** out of luck because I performed a unauthorized repair. Hell yes I performed a unauthorized repair because I wasn't going to spend $80 on a freaking battery replacement. They won't even replace my battery with a genuine one.
Lucky for them the knock off battery works better than the original. I smell a class action lawsuit. No way in hell should I have to replace a battery after 13 months. And if my ***** catches fire I will be on the front page of MacRumors with my extra crispy iPhone. Shouldn't they replace the battery anyway since my unit is affected? They act like I took a axe to the phone when opening it up.
And for them to wait this long while people suffered with this crap :mad:. I first started noticing this issue late last year; right after the warranty ended. There had to be plenty of affected iPhones coming in for warranty repair.
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I wonder if it is even legal to require repairs at certain places. Car manufacturers tried that and lost. I'd raise hell. Keep hounding them.
 
Why do they want you to reset the phone? Are they planning to replace the phone? Awful to have to reload everything on the phone.
 
dmelgar said:
Why do they want you to reset the phone? Are they planning to replace the phone? Awful to have to reload everything on the phone.
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The genius at the store told me that they will "attempt" the swap in-store and if it fails, they send your phone off site for 5-7 days. In that case, there's no telling what else they'll have to do to bring your phone back to life. If all else fails, they may replace your phone.

You will get a loaner phone if they have to send your iPhone 5 off site.
 
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daviddth said:
Horrible battery life here too, but not one of the affected units :(
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It is an iPhone. They're all affected by horrible battery life.

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thekeyring said:
No thanks...

Image

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All those versions are Android 4. All apps run on Android 4. There's no difference between me on 4.4.2 and another guy on 4.2.2. It is the same thing with minor updates.

And about the malware, I'm as likely to get malware on this than I am on an iPhone.

You can only get Malware if you install a malicious program. How can I possibly do that? Even if it downloads it can't install. You just browse and delete it.

Fanboys are so gullible. You really believe all the negative propaganda from Apple.
 
dmelgar said:
Why do they want you to reset the phone? Are they planning to replace the phone? Awful to have to reload everything on the phone.
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They require the phone be restored because they will be installing a special app on it from their mbp that analyzes the performance of the phone.

Also, if it is required for them to send it in for repair all of you're personal info needs to be off the iPhone as well.
 
dmelgar said:
Why do they want you to reset the phone? Are they planning to replace the phone? Awful to have to reload everything on the phone.
Click to expand...

CKohkah said:
They require the phone be restored because they will be installing a special app on it from their mbp that analyzes the performance of the phone.

Also, if it is required for them to send it in for repair all of you're personal info needs to be off the iPhone as well.
Click to expand...
You don't need to reset the phone. And their diagnostics do not require your phone to be restored. However, you should back up your phone in case something goes wrong with the repair and it needs to be reset, sent to Apple, or replaced.
 
I was worried I was one of the affected 1s since my serial # matched and it randomly died at 23% yesterday. But I am doing an experiment, since this has maybe happened twice in 3 or so years I am only using my phone a little to see how long it takes to drain the battery to see if I need to replace it. At 100% as of 8:30 am it's now 6:30, didn't use at all just maybe facebook once, still 100%
 
I'd been lugging around a spare battery pack for a couple months waiting for the iPhone 6.

My iPhone 5 was eligible and I got the battery replaced for free (the cost is $79.95 normally). It was a painless process and Apple Geniuses were really nice.

I had to wait about a two hours for the repair though. This is the best argument for a replaceable battery -- no service expense and no wait. That argument was harder to make when Apple used to do the phone swaps.
 
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Apple, I take my compliments back...

Though my iPhone was "eligible" for battery replacement, they REJECTED it today at the store for a slight bend (design flaw) and cosmetic damage on a corner.

**name withheld** at the Pasadena store is the single biggest jerk I've ever dealt with. Son, if you're going to be dismissive and condescending, at least have the balls to look me in the eye. Good luck to your in your disciplinary discussion later today.
 
I had mine replaced in January after mine kept turning off at 30% saying it was dead but once you gave it charge it would turn back on and be on 30% still. I didn't have to pay.

My girl friend is having battery issues now too and Apple wouldn't replace it because it didn't say on the test it had failed. It says she's not eligible but that could be cause I'm in Australia and it doesn't start until the 29th.
 
bushido said:
i got the same message which is odd cuz i never got my battery replaced. i got a replacement due to the sleep wake button early last year. maybe my refurbished replacement had an battery issue before and theres a mix up?
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I had my iPhone sleep/wake button repaired this year. When I got the phone back they said there were several things that did not pass their testing and were also replaced: screen, battery, and camera module. They don't always share all the details of what was replaced so if you had your phone repaired for something else it may have also had the battery replaced.
 
What kind of test / diagnostics do they run on the phones, or do they just go ahead and replace the battery if it has the required serial number and is in good shape?

Weird that I have two iPhone 5's that were both purchased on the launch day, and one is eligible and one isn't. They are different models, but one would think that they would have batteries from same batch. Apparently not.
 
My wife got hassled by the staff at the Old Orchard, IL store because it didn't fail diagnostics, even though her serial number is eligible, and she's been experiencing poor battery life. Has anyone else encountered issues when trying to get their battery replaced under this program?
 
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