There could be another reason. My understanding is that they wipe the phone and run test software on it. They then need to put new software on it and since the system does not support falling back to previous versions of IOS they have to put the latest version.
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Apple Initiates iPhone 5 Sleep/Wake Button Replacement Program [Updated]
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There could be another reason. My understanding is that they wipe the phone and run test software on it. They then need to put new software on it and since the system does not support falling back to previous versions of IOS they have to put the latest version.
I wonder about the volume buttons, also. I had to have my iPhone 5 replaced because one of the volume buttons stopping functioning. It occurred about a month after iOS 7 was installed, but of course this was a coincidence.
It so happened that I had given the iPhone 5 to my daughter, having just replaced it with an iPhone 5s. That's the way our family does things. I get the best and greatest; my wife and daughter get my hand-me-downs.
It so happened that I had given the iPhone 5 to my daughter, having just replaced it with an iPhone 5s. That's the way our family does things. I get the best and greatest; my wife and daughter get my hand-me-downs.
I've had two iPhone 5's replaced for this very issue. It's the only problem I've had, but still. Quite annoying since I live a ways from an Apple store and need my phone every day. It's actually the only reason I bought AppleCare. I'm sure there were probably others like me who did the same thing and now we've subsidized Apple's replacement program. Yay.
18 months into my 5S and no issues. Use it every day. Too much.
Never had a home button issue, either (iPhone 1G, 3GS, 4, or 5). Lucky?
Never had a home button issue, either (iPhone 1G, 3GS, 4, or 5). Lucky?
Uhhh, the 5S has only been out 7 months. Typo?..
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Because there could be no other reason.
And that will NEVER happen. I'm keeping iOS 6.
This is most likely. They do the same with display replacements. The software is calibrated for each model running the most updated software so they require you to update then as well.
GET A NEEDLE AND AND BRIGHT LIGHT AND CLEAN OUT THE LIGHTNING PORT, THIS HAPPENED TO MINE AND IT WAS JUST GUNK BUILD UP STOPPING THE PLUG FROM GOING ALL THE WAY IN AND CLICKING. Sorry about the CAPS, noticed to late and am not typing it all over.
Always an appointment. Yeah you could get lucky with a walk in but why make the drive and risk it.
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For some of these folks it could be wear and tear and not an actual defect. But apple can't really tell the difference so they will score PR points with some folks and resort it anyway
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Recalls generally require every unit to be returned even if there have been no symptoms of a problem. And are generally confined to safety issues.
If the issue was exploding or leaking batteries due to a faulty batch that would be recall worthy
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1. It's Apple. Apple gets page hits
2. If it's just a small number of units they wouldn't be so broad. They would know exactly when this bad batch or two was manufactured and it would be more like a month or two tops. Like say all the serials from the launch week supply and first round of restock. They are covering very iPhone 5 that has gone out of warranty most of which were likely fine at manufacture and just wore out from excessive banging, got dropped etc
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Third party parts put in by someone that isn't authorized. That's not a repair that's tampering. DIY like this voids all rights to service. Last thing you want to do is call Apple (and FYI it would be 1-800-APL-CARE, other number is for sales) where they can get your serial and file that you admitted to doing it so all the stores know to refuse to touch your phone
For those in the UK:
1. If you purchased your phone from Apple, you can have it replaced in an Apple store from next Friday, if you make a Genius appointment.
2. If your phone came from a mobile phone company, you can take it to a branch of that company and see what they can do for you. Under statutory warranty, you're covered for 2 years, so they can't complain (well they can, but stick to your guns).
Personally, I had my Genius appointment today (my phone came from a telco) and had he printed a work authorisation document. With this doc, I was told that starting from next Friday I can have my phone replaced by Apple under the sleep/wake quality program.
One good thing with Apple in the UK is that they will not send off your phone for repair and give you a loaner, they will just replace the phone itself with a new one there and then. I should then be able to restore from iCloud in-store and they can wipe device with the defect.
Hope the above helps other people
1. If you purchased your phone from Apple, you can have it replaced in an Apple store from next Friday, if you make a Genius appointment.
2. If your phone came from a mobile phone company, you can take it to a branch of that company and see what they can do for you. Under statutory warranty, you're covered for 2 years, so they can't complain (well they can, but stick to your guns).
Personally, I had my Genius appointment today (my phone came from a telco) and had he printed a work authorisation document. With this doc, I was told that starting from next Friday I can have my phone replaced by Apple under the sleep/wake quality program.
One good thing with Apple in the UK is that they will not send off your phone for repair and give you a loaner, they will just replace the phone itself with a new one there and then. I should then be able to restore from iCloud in-store and they can wipe device with the defect.
Hope the above helps other people
So wait if you have AppleCare+ should you not bother with this? My phone is eligible but has no or very few symptoms. But since this program and AC+ expire at the same time, it seems like it would be worth doing whether you keep it or sell it.
I can't tell if it's iPhone 5's that are out of the one year warranty or if it's some other factor. I bought mine in January 2013, and my boyfriend got his from T-Mobile in September. His isn't eligible. No way to tell if it will be later.
I can't tell if it's iPhone 5's that are out of the one year warranty or if it's some other factor. I bought mine in January 2013, and my boyfriend got his from T-Mobile in September. His isn't eligible. No way to tell if it will be later.
back at ya
anyway I'd send it in with iOS 6 if I wanted to keep iOS 6. If they can't deal with a mechanical button issue with iOS 6 on they'll either send it back as is or update it.
My serial qualifies. Assuming my wife's does as well. Both are launch day iphone 5.
But both of our buttons are fine. The being with out the phone for a week is ridiculous. Swap it with a refurb and let me move on. Hopefully the button doesn't break before I get my new phone in the fall because I'm not sending my phone in for repair.
But both of our buttons are fine. The being with out the phone for a week is ridiculous. Swap it with a refurb and let me move on. Hopefully the button doesn't break before I get my new phone in the fall because I'm not sending my phone in for repair.
Agreed as far it being a weak point. I know several people that have had this problem. Usually the spring underneath goes bad.
Yup. Apple store techs actually use the SIM tool for this. It's the perfect shape & size for degunking the lightning port.
It'll be 2 weeks for me, that's unacceptable but I don't want the button breaking on me later.
In the USA (not sure about Canada), they are repairing. In UK (and potentially other countries), they are replacing.
I'm in the same boat as you. Up until now the only Apple-endorsed recourse was to buy an out-of-warranty replacement for $269, which was crazy. I went ahead and had it repaired by a 3rd party facility for $76, and of course Apple will never refund me that.