My sleep/wake button on my iPhone 5 sometimes works, sometimes doesn't. Serial number is eligible - what if it doesn't display the issue when I take it to the genius bar?
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Apple Initiates iPhone 5 Sleep/Wake Button Replacement Program [Updated]
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If there wasn't a recall and you were merely trying to do a warranty claim, that might be an issue. But with recalls, all "affected" devices are eligible. Recalls are basically the company acknowledging it's a problem and are trying to get the phones out of circulation, hopefully before the problem even occurs.
I was denied by my local Apple store today. My iPhone falls under this issue per my serial number and per interment issues. Passed all the test. Was told by the store manager nothing else will be done.
Not good. Very disappointed since this issei does happen to my phone intermittently.
I'd call AppleCare then. From what I've read it doesn't matter if the issue is present or not.
Edit: on second thought, it says the phone must present the issue and have a qualifying serial number. I'd probably take some video of it happening and go back to the Apple store.
So I guess I have to wait until my 5 starts doing it more noticeably.
Hmmm! My old iPhone4 had the power button fail after 2 1/5 years. Guess this was quite common in the 4 series (4S as well). I thought that was fixed for the 5? Now using the 5S, I'm hopping this issue is thing of the past. 
You still have time until September. That's when it's going to be 2 years old, if you bought it on launch day. Most likely the button will fail a lot more. I have the same problem, it only fails 1 out of 10 times. I'll wait for now, it can only get worse, not better.
Intermittent problems are the hardest. Once I had a TV that failed after using it for 4 days, but if I let it sit unused for 4 days, it worked again. I took it back to the store, they verified the issue, but by the time it was shipped cross-country to the service, it was running perfectly. They said it worked perfectly, they tested it for hours. Of course it broke after 2 days. I threw it away.
I had a MacBook Pro that totally died, they couldn't even boot the diagnostic software at the Apple store. 4 days later I got the machine back, they said it worked fine. After using it for 10 minutes, it broke again. I took it back, and that time I got lucky, they repaired it out of warranty for free. It depends who's there that day, and whether they can reproduce the problem when testing it.
I punched in my serial number and my phone is eligible for this. The thing is that my power/sleep button seems to be perfectly fine
So you are not experiencing the issue.I punched in my serial number and my phone is eligible for this. The thing is that my power/sleep button seems to be perfectly fine
I punched in my serial number and my phone is eligible for this. The thing is that my power/sleep button seems to be perfectly fine
Wait till iPhone 6 is released, then grab a new/refurbished one from them - just cause it is fine doesnt mean it will be in the near future. Once you get your replacement, sell as fresh and brandnew which it is and upgrade to iPhone 6.
Perfect timing! I was just at the Genius Bar on Thursday night to fill out extended warranty information (where I'd still be liable for $70) Now it's freeeeeeeeeee.
I paid the $269 to get mine replaced in January. Now I am trying to call in to get a refund. How exactly are you supposed to get someone on the phone to help you? The automated system won't even let me talk to anyone unless I agree to pay the $19 for a single support incident.
Are you running iOS 6 currently? I'm in the same boat as you. My phone is eligible but I've never had a single problem with my sleep/wake button. I'm still on iOS 6, and I'm slightly suspicious this is a ploy to get iOS6 users upgraded to iOS 7. That's probably just being crazy on my part, but I figured I'd ask you.
What kind of tests did they perform?
Did they physically try to replicate the issue, run some sort of diagnostic, or both?
I'm curious as to whether your decision was made based on a set of program guidelines, where the problem must be displayed, a particular component identified, or whether it was a judgement call by the individual manager.
While Apple did the correct thing in creating an extension repair program, defining guidelines can work both the benefit and detriment of users.
The latter, who may be denied service during the program period and later experience issues can be left out in the cold, but at least there is a precedent to make an individual case for repairs under goodwill (think liquid-cooled G5). But that requires additional effort, with no promises that Apple will act. And having sort of a ticking "bomb" might not inspire consumer confidence.
But, it's important to note that this isn't a recall, but more like a TSB or service campaign, so Apple really has no obligation other than what they offer under the terms of the program.
From Apple's site:
"Apple will replace the sleep/wake button mechanism, free of charge, on iPhone 5 models that exhibit this issue and have a qualifying serial number"
If your phone does not exhibit the malfunction; Apple is not signing up to do anything; even if the serial number qualifies.
What about for people who have this issue intermittently and when they are at the apple store can not replicate this problem? Are they SOL?