Apple Initiates Repair Program for 2011-2013 MacBook Pros With Video Issues

A little late Apple, my 2011 MBP failed about 8 months ago.

Still, better late than never. At least they're acknowledging it.

 

Once again Apple demonstrates why they are the leader of the pack when it comes to taking care of their customers. This is why we love Apple. This is what the Sony's of the world just don't get selling high-end devices but providing lousy support and aftercare.

 

This is exactly what caused Apple to replace my 2012 retina 6 months ago. After multiple repairs and logic board replacements, they just replaced it (under Applecare).

I'd get random reboots with graphics related logs, and sometimes after waking from sleep I'd have no display, even though the computer was clearly on (I could SSH in, but couldn't see anything!).

 

This is nice and all, but they unless something has changed, they are replacing the faulty part with another faulty part. All this is doing is saving you the cost of replacing it yourself.

 

Umm, not a leader. A leader would have acknowledged the problem when the problem started to occur. They've waited too long and I assume many people have already ditched their failed systems and purchased new ones.

And, if all they're doing is replacing the logic board, that won't fix the problem. My fixed logic board died after three weeks or so.

 

Polish up that reputation a little before that watch breaks wind....I mean comes out.

 

I had an Early 2011 and Mid-2012 Retina. Both with video problems. They have since been replaced but I KNEW IT!!!

 

LOL, of course they announce this 15days after I buy a new mbp.

 

Not at all. We've had 4-5 MBPs come down with this issue, it's cost us ~£600 every time. Think we'll see any of that back? Not a chance. They've denied it's been their problem for years. Where was the world class service then?

 

So will Apple cover my $1,200 repair bill to get my late 2011 Mac Book Pro 17" fixed? And why only in Canada and the US? There's more to the world than two countries!

 

Sounds like the ACTUAL REPAIR DATA THAT YOU DON'T HAVE has now facilitated this as a need and not as a want.

 

Are you delusional? They denied it for years and only just now did it after being hit with multiple class action lawsuits. That's not first class service, it's a move to avoid getting a huge settlement thrown at them in court.

 

I'm in Australia and got a late 2011 MBP 15" with some issues.
- Screen has gone weird a few times, resolved with a forced restart.
- Track pad has become erratic and unusable, switched to a Magic Mouse (set to turn off built in track pad when connected) for a week and it seems to be better now.

Will be contacting Apple next week to see if we are covered.

 

Yeeeeesssss!! Woooooooo!

Wicked! It looks like they are contacting customers that have already paid for repairs or you can contact them.. all at the bottom of that link.

Thank you Apple... for acknowledging the obvious.

 

How did Apple deny anything? Do you have access to AppleCare repair numbers and failure rates?

 

My MBP sometimes presents these issues, but by entering my serial number in the Check Your Coverage link results in no messages.

 

I sense sarcasm.... (Doesn't necessarily mean that there is any )

 

Same here. And I do get the occasional video playback issue or totally blank screen on wake up even though the computer is on... and sometimes random restarts. Nothing debilitating, but I'd like it fixed.

 

Read the site... they will be reimbursing those people that paid out of pocket.

 

€409 COME TO PAPA!

Additional Information
Apple is contacting customers who paid for a repair either though Apple or an Apple Authorized Service Provider to arrange reimbursement. If you have not been contacted, but paid for a repair that you think was due to this issue, please contact Apple.

 

The issues have persisted long after AC expired. The logic board of a $1800+ machine shouldn't fail that soon or in that great of numbers.

It was so bad a class action lawsuit was attempted.

 

Once again, do you have the actual numbers?

 

how about the image retention issues now

 

Thank baby jesus.

My 2012 Retina includes:
Wobbly Screen
Dead Pixels galore
Graphic Issues
Random Freezing
Random Restarting

They offered awhile back to repair it under AppleCare but they said it'll take up to two weeks. Sadly I use my computer for work and don't know who to get to a solution where I can get this fixed.