Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
I had this issue with my early-2011 15" MacBook Pro a few years back. Had it repaired two times, but the third time I took it back in, they replaced with with a new late-2011 MBP under AppleCare. Problem hasn't recurred since.

Fingers crossed . . .
 
That was the complaint with similar repair programs. Its good that apple is stepping up to the plate but its really a temporary fix.

Given Apple's horrendous dGPU track record, my next Mac will be an iGPU only.

Mine was repaired, and artifacts started showing within a day of getting it back. It's frustrating and the AMD 6750m is a bit underpowered, but with the repair program I'll see if I can wait it out to skylake. Logic board issues are the worst possible problem, because even with Applecare, you're dealing with mostly refurbished parts after a year or two.
 
If I'm to send in my 2012 rMBP (which has rebooted spontaneously and shown scrambled images several times recently) to Apple, should I wipe all my data off it first?
 
If I'm to send in my 2012 rMBP (which has rebooted spontaneously and shown scrambled images several times recently) to Apple, should I wipe all my data off it first?

Shouldn't be necessary, but they do ask to disable FileVault.

Edit: Make sure to backup your data though, never know. Also, I have been running my rMBP with the dedicated GPU and the "Dynamic Switching" using gfxCardStatus (https://gfx.io/) and it has crashed two minutes or so in running the dGPU.
 
Last edited:
I went to the apple store yesterday. They will first run through their general test and then a specific video system test (VST). If the computer fails the test, they will send it back to the flat rate repair facility to fix the issue. So what I learnt is that they do not fix this issue in the store. They send it to the depot for repair. I am not sure whether they will fix other problems together. My battery is also bad since I haven't used and charged the computer for a while. I will report back whether they get that issue fixed as well.
 
Sorry if this has been answered, just found this thread. Has Apple actually come up with a true fix, or is this program just free logic board replacements with the same problems likely to return?
 
I went to the apple store yesterday. They will first run through their general test and then a specific video system test (VST). If the computer fails the test, they will send it back to the flat rate repair facility to fix the issue. So what I learnt is that they do not fix this issue in the store. They send it to the depot for repair. I am not sure whether they will fix other problems together. My battery is also bad since I haven't used and charged the computer for a while. I will report back whether they get that issue fixed as well.
When mine was done back in Sept 2014, they presented two options:
1) New logic board installed at the store for around $1200
2) Sent away for flat rate repair at $310 and they fix anything found to be faulty using refurbed/used/new/...... parts.

Mine would get past the grey screen on power-up, but their tests came back with an all clear, and I've seen that the Genius bar are now performing tests and the results conveniently show that the fault is anything BUT the GPU.
 
Pretty anecdotal, but since I got my MacBook back from being repaired under this program yesterday, the computer is much cooler during regular use. Watching a twitch stream use to make the fans scream and the bottom get very hot. Since the repair, the fans stay down and the bottom is only slightly warm. Before anyone asks, no it wasn't full of dust previously. When I opened it to re add the SuperDrive before getting it fixed, it was pretty clean in there.

I did a clean install of 10.10 when I got it back, so there could be any number of reasons for this, but interesting at least. So far so good!
 
Update on my situation

As I mentioned I took my machine to the Apple store Friday and it passed their useless VST test. Not satisfied with this yesterday I contacted Apple via chat and complained about the situation. Using the application GPU Test suggested in this thread and running it from a terminal window allowed me to easily reproduce the issue now. So I took a video using iphone of the issue as it was occurring on my machine and while I was on the chat with apple and running GPU Test along with SMC Fan control I noticed after a few minutes the temperature on the GPU was raising and the issue occurred again and I was able to take a nice full screen shot which I shared with Apple. The person on the chat was pretty useless but told me customer care could call me over the phone so I could plea my case. Sound like I was in a court of law.

Anyway they called me right back, we did a remote session and I shared both the screen shot and the video with them. The person agreed this was the same issue and the machine should be repaired for free blah blah. Then I was told I would need to talk to a Tier-2 which basically I explained the same situation and he pretty much just took all the info and setup a repair. They will send me a box and want me to send the computer to a repair facility. The Tier-2 mentioned the machine should be repaired at no cost (they managed to setup the repair with no credit card info) but ultimately they said it will be up to the repair facility to make that determination. I guess this must be something new. Sounds like Apple in a way is no longer in control or doesn't want to be, instead they are leaving it up to the repair facility to make the determination. Not too excited about loosing my machine for a few days since it's all I have but not much of a choice. Hopefully they will repair at no cost and I will somehow be lucky with the new logic board. I will update once this is all done.


-Mike

----------

Pretty anecdotal, but since I got my MacBook back from being repaired under this program yesterday, the computer is much cooler during regular use. Watching a twitch stream use to make the fans scream and the bottom get very hot. Since the repair, the fans stay down and the bottom is only slightly warm. Before anyone asks, no it wasn't full of dust previously. When I opened it to re add the SuperDrive before getting it fixed, it was pretty clean in there.

I did a clean install of 10.10 when I got it back, so there could be any number of reasons for this, but interesting at least. So far so good!

Sounds promising or you just got lucky. Hope I get this lucky. How long did the process (repair) take more or less? Do you still see the same info for the GPU under system report. Right now my shows (before repair):

Chipset Model: NVIDIA GeForce GT 650M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 1024 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0fd5
Revision ID: 0x00a2
ROM Revision: 3688
gMux Version: 3.2.19 [3.2.8]

Be interesting to track this, we may find something different on the repaired boards.

-Mike

----------

I went to the apple store yesterday. They will first run through their general test and then a specific video system test (VST). If the computer fails the test, they will send it back to the flat rate repair facility to fix the issue. So what I learnt is that they do not fix this issue in the store. They send it to the depot for repair. I am not sure whether they will fix other problems together. My battery is also bad since I haven't used and charged the computer for a while. I will report back whether they get that issue fixed as well.
Be ready to prove your case as it will likely pass the test. By the way anybody here that took their machine in and it failed the VST test?

-Mike
 
Guys,

I have an Early 2011 MBP 15" (which I'm using right now) and also suffers from 'RadeonGate' on occasions. The problem is, I bought my MBP brand new, sealed from an eBay seller.

Am I covered by Apple's Repair Program? I'm really worried I may not be but really hope I am and would appreciate some advice.

This is great news and something that I've hoped will be addressed by Apple over the last 2 years having spent a bombshell of money (for me) on my MBP.

Thank you ;)
 
Sounds promising or you just got lucky. Hope I get this lucky. How long did the process (repair) take more or less? Do you still see the same info for the GPU under system report. Right now my shows (before repair):

Chipset Model: NVIDIA GeForce GT 650M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 1024 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0fd5
Revision ID: 0x00a2
ROM Revision: 3688
gMux Version: 3.2.19 [3.2.8]

Be interesting to track this, we may find something different on the repaired boards.

-Mike

My repair took less than a day. Brought it in Friday evening, they ran the test and it failed the VST (thank god!). The tech let me know the part was in stock and the repair would take about 2 days. Got a call Saturday afternoon that it was ready. Less than a day was pretty good!

Mine is a 15" Late 2011, so I have a different GPU than you. I honestly don't know if this info is the same as pre repair, but here it is if anyone is interested:

AMD Radeon HD 6750M:

Chipset Model: AMD Radeon HD 6750M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 512 MB
Vendor: ATI (0x1002)
Device ID: 0x6741
Revision ID: 0x0000
ROM Revision: 113-C0170L-573
gMux Version: 1.9.23
EFI Driver Version: 01.00.573
 
Once again Apple demonstrates why they are the leader of the pack when it comes to taking care of their customers. This is why we love Apple. This is what the Sony's of the world just don't get selling high-end devices but providing lousy support and aftercare.

Hardly. I had to take mine back 3 times before they fixed it, their 'geniuses' even suggested that I had bought the wrong product. W*nkers!. In the end I had to show them video evidence as they were unable to recreate the issue, something that I could do by just connecting it to an external monitor!

I bought a Macbook because at the time there were not decent PC laptops, that situation has changed now and when I decide to renew my laptop I will be having a good look around and not just jumping for another Mac. Apple have become far too complacent, and interested in style over substance for me. No ethernet port on a £3000 laptop, that's a desktop replacement, not an ultrabook! Get real Apple!
 
As mentioned in the port above this problem often appears when using an external monitor, Apples standard test doesn't use one, maybe that's why the Apples diagnostic system can't see the problem.
 
Just got back from Apple. My early 2011 failed the graphics test on the spot. 3-5 days and I'll have it back, working, free of charge. As said before, make sure you can replicate the issue on spot, so ask to hookup an external monitor, run graphics intensive apps in their presence, etc. Anything you can to induce a failure.
 
Once again Apple demonstrates why they are the leader of the pack when it comes to taking care of their customers. This is why we love Apple. This is what the Sony's of the world just don't get selling high-end devices but providing lousy support and aftercare.

I'm happy they're taking care of the issue... finally, but merely replacing the logic board isn't doing the trick. I know this first hand... I'm on my third logic board and my rMBP is still having these issues
 
So mine isn't seem covered??

But according to the article it should be...?

I have had the issue and had it repaired under apple care but I've had all sorts of other issues...

What do others say??
 

Attachments

  • Screen Shot 2015-02-23 at 10.27.49 am.png
    Screen Shot 2015-02-23 at 10.27.49 am.png
    126.3 KB · Views: 129
So mine isn't seem covered??

But according to the article it should be...?

I have had the issue and had it repaired under apple care but I've had all sorts of other issues...

What do others say??

The additional coverage doesn't show up there. The only reason Apple asks you to do that is to confirm that your laptop model is part of the program. Not very clear, I know. I too was expecting to see some indication on that page that I was eligible.
 
This is a copy of my post on the Apple forums...

I took my 2012 rMBP into the Apple Store today. It had been having the problem where everything would freeze except for the mouse pointer, and then the machine would restart (in addition to the occasional graphics distortion in Finder and Safari that I'm pretty sure everyone sees occasionally). This would happen about once a week on average and only started happening to me with Yosemite.

Luckily, I got a great "genius" who clearly knew what he was talking about and seemed to be pretty senior among the other geniuses. I explained the problem and showed him the kernel panic logs showing a GPU hang/restart. He ran the VST3 on my machine as the other poster described above, and it passed. It seems that Apple's procedure dictates that if it passes this test, it is not eligible for the repair program. The genius also said that Apple is telling the stores to send the machines to a central repair center instead of doing it in-house if they fail the VST.

However, the genius said he was going to send it in anyways, and if they refused to repair it and sent it back, then he would just order the part and do the repair at the store. He seemed to know that this is a long-standing issue with these machines and acknowledged that the kernel panic logs show that the GPU is regularly causing the machine to restart and that there is clearly an issue, even though it passed the VST.

Overall the experience went quite well - I was expecting to face much more resistance with attempting to persuade them that there was a problem with the machine. Based on past Apple repair experiences, I knew that there would be some sort of 'test' that the machine would go through, and if it passed whatever this arbitrary test was, then clearly there wasn't a problem with the machine and you are SOL. I was very lucky to get a genius who knew this was BS. They even replaced my MacBook power adapter which had some serious fraying/strain on the MagSafe end just from normal use. So, serious praise for Apple for the excellent customer service (or at least for this specific genius at this specific Apple Store). Faith in Apple restored.

It seems like if you have this problem and your machine doesn't fail the VST, then technically Apple will consider it ineligible for repair. So hope you get a genius who is knowledgeable who you can show the GPU Restart logs to. You can access these by opening Console and browsing to /Library/Logs/CrashReporter (I think - can't remember exactly since I no longer have my machine on hand). If the genius isn't buying it, then you will be forced to pay for the logic board replacement (similar to the poster above, the work order that I got emailed quoted $310 for the repair). I would like to point out, though, that there are several people in this thread who have already gotten a logic board replacement and said that they are still experiencing hangs and restarts (which would imply that it is at least partially a software issue). So, if Apple won't cover it, you may want to wait to see if Apple comes out with a software fix to help alleviate the problem before you decide to spend money on the repair.

I'll update on whether the logic board replacement fixes the problem when I get it back (I was told 10-14 days for the repair). Good luck!
 
I went to the apple store yesterday. They will first run through their general test and then a specific video system test (VST). If the computer fails the test, they will send it back to the flat rate repair facility to fix the issue. So what I learnt is that they do not fix this issue in the store. They send it to the depot for repair. I am not sure whether they will fix other problems together. My battery is also bad since I haven't used and charged the computer for a while. I will report back whether they get that issue fixed as well.

This will vary by store. Some stores (Reston, VA) typically have the parts (as it was known to be common 1.5 years ago according to the Genius there) and can do the repair in house in 24 hours. This thread has several other in-house repair examples.
 
My MBP sometimes presents these issues, but by entering my serial number in the Check Your Coverage link results in no messages.

If you have an eligible model just take it in. The serial number check will only report current apple care status, but this repair is in addition to apple care.

----------

Guys,

I have an Early 2011 MBP 15" (which I'm using right now) and also suffers from 'RadeonGate' on occasions. The problem is, I bought my MBP brand new, sealed from an eBay seller.

Am I covered by Apple's Repair Program? I'm really worried I may not be but really hope I am and would appreciate some advice.

This is great news and something that I've hoped will be addressed by Apple over the last 2 years having spent a bombshell of money (for me) on my MBP.

Thank you ;)

Where you buy the box has no bearing on he warranty extension so long as it's not showing as stollen. If you have signed in with Apple ID then the machine will show as registered to you. This is not freakin Dell or HP!
 
So mine isn't seem covered??

But according to the article it should be...?

I have had the issue and had it repaired under apple care but I've had all sorts of other issues...

What do others say??

That's what my support page states. Took it to the local Apple Store. They confirmed graphics system failure. The genius said the 4-year-old battery was at 75%. It's on the way to the repair center. Hoping the battery gets replaced also. :D
 
Now that peeps have had a day in the US and Canada to bring in their 2011 MBP's I have a question. Have any of you had the GPU reflowed outside of Apple by a 3rd party, or other work done on your MBP by a 3rd party, and has this presented a problem when claiming an Apple free repair for you afterward?

I would love to know too... anybody?
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.