That was the complaint with similar repair programs. Its good that apple is stepping up to the plate but its really a temporary fix.
Given Apple's horrendous dGPU track record, my next Mac will be an iGPU only.
If I'm to send in my 2012 rMBP (which has rebooted spontaneously and shown scrambled images several times recently) to Apple, should I wipe all my data off it first?
When mine was done back in Sept 2014, they presented two options:I went to the apple store yesterday. They will first run through their general test and then a specific video system test (VST). If the computer fails the test, they will send it back to the flat rate repair facility to fix the issue. So what I learnt is that they do not fix this issue in the store. They send it to the depot for repair. I am not sure whether they will fix other problems together. My battery is also bad since I haven't used and charged the computer for a while. I will report back whether they get that issue fixed as well.
Pretty anecdotal, but since I got my MacBook back from being repaired under this program yesterday, the computer is much cooler during regular use. Watching a twitch stream use to make the fans scream and the bottom get very hot. Since the repair, the fans stay down and the bottom is only slightly warm. Before anyone asks, no it wasn't full of dust previously. When I opened it to re add the SuperDrive before getting it fixed, it was pretty clean in there.
I did a clean install of 10.10 when I got it back, so there could be any number of reasons for this, but interesting at least. So far so good!
Be ready to prove your case as it will likely pass the test. By the way anybody here that took their machine in and it failed the VST test?I went to the apple store yesterday. They will first run through their general test and then a specific video system test (VST). If the computer fails the test, they will send it back to the flat rate repair facility to fix the issue. So what I learnt is that they do not fix this issue in the store. They send it to the depot for repair. I am not sure whether they will fix other problems together. My battery is also bad since I haven't used and charged the computer for a while. I will report back whether they get that issue fixed as well.
Sounds promising or you just got lucky. Hope I get this lucky. How long did the process (repair) take more or less? Do you still see the same info for the GPU under system report. Right now my shows (before repair):
Chipset Model: NVIDIA GeForce GT 650M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 1024 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0fd5
Revision ID: 0x00a2
ROM Revision: 3688
gMux Version: 3.2.19 [3.2.8]
Be interesting to track this, we may find something different on the repaired boards.
-Mike
Once again Apple demonstrates why they are the leader of the pack when it comes to taking care of their customers. This is why we love Apple. This is what the Sony's of the world just don't get selling high-end devices but providing lousy support and aftercare.
Once again Apple demonstrates why they are the leader of the pack when it comes to taking care of their customers. This is why we love Apple. This is what the Sony's of the world just don't get selling high-end devices but providing lousy support and aftercare.
So mine isn't seem covered??
But according to the article it should be...?
I have had the issue and had it repaired under apple care but I've had all sorts of other issues...
What do others say??
So mine isn't seem covered??
But according to the article it should be...?
I have had the issue and had it repaired under apple care but I've had all sorts of other issues...
What do others say??
I took my 2012 rMBP into the Apple Store today. It had been having the problem where everything would freeze except for the mouse pointer, and then the machine would restart (in addition to the occasional graphics distortion in Finder and Safari that I'm pretty sure everyone sees occasionally). This would happen about once a week on average and only started happening to me with Yosemite.
Luckily, I got a great "genius" who clearly knew what he was talking about and seemed to be pretty senior among the other geniuses. I explained the problem and showed him the kernel panic logs showing a GPU hang/restart. He ran the VST3 on my machine as the other poster described above, and it passed. It seems that Apple's procedure dictates that if it passes this test, it is not eligible for the repair program. The genius also said that Apple is telling the stores to send the machines to a central repair center instead of doing it in-house if they fail the VST.
However, the genius said he was going to send it in anyways, and if they refused to repair it and sent it back, then he would just order the part and do the repair at the store. He seemed to know that this is a long-standing issue with these machines and acknowledged that the kernel panic logs show that the GPU is regularly causing the machine to restart and that there is clearly an issue, even though it passed the VST.
Overall the experience went quite well - I was expecting to face much more resistance with attempting to persuade them that there was a problem with the machine. Based on past Apple repair experiences, I knew that there would be some sort of 'test' that the machine would go through, and if it passed whatever this arbitrary test was, then clearly there wasn't a problem with the machine and you are SOL. I was very lucky to get a genius who knew this was BS. They even replaced my MacBook power adapter which had some serious fraying/strain on the MagSafe end just from normal use. So, serious praise for Apple for the excellent customer service (or at least for this specific genius at this specific Apple Store). Faith in Apple restored.
It seems like if you have this problem and your machine doesn't fail the VST, then technically Apple will consider it ineligible for repair. So hope you get a genius who is knowledgeable who you can show the GPU Restart logs to. You can access these by opening Console and browsing to /Library/Logs/CrashReporter (I think - can't remember exactly since I no longer have my machine on hand). If the genius isn't buying it, then you will be forced to pay for the logic board replacement (similar to the poster above, the work order that I got emailed quoted $310 for the repair). I would like to point out, though, that there are several people in this thread who have already gotten a logic board replacement and said that they are still experiencing hangs and restarts (which would imply that it is at least partially a software issue). So, if Apple won't cover it, you may want to wait to see if Apple comes out with a software fix to help alleviate the problem before you decide to spend money on the repair.
I'll update on whether the logic board replacement fixes the problem when I get it back (I was told 10-14 days for the repair). Good luck!
Is there a way to check your panel type without downloading xCode?
https://discussions.apple.com/thread/4990702?tstart=0
I went to the apple store yesterday. They will first run through their general test and then a specific video system test (VST). If the computer fails the test, they will send it back to the flat rate repair facility to fix the issue. So what I learnt is that they do not fix this issue in the store. They send it to the depot for repair. I am not sure whether they will fix other problems together. My battery is also bad since I haven't used and charged the computer for a while. I will report back whether they get that issue fixed as well.
My MBP sometimes presents these issues, but by entering my serial number in the Check Your Coverage link results in no messages.
Guys,
I have an Early 2011 MBP 15" (which I'm using right now) and also suffers from 'RadeonGate' on occasions. The problem is, I bought my MBP brand new, sealed from an eBay seller.
Am I covered by Apple's Repair Program? I'm really worried I may not be but really hope I am and would appreciate some advice.
This is great news and something that I've hoped will be addressed by Apple over the last 2 years having spent a bombshell of money (for me) on my MBP.
Thank you 😉
So mine isn't seem covered??
But according to the article it should be...?
I have had the issue and had it repaired under apple care but I've had all sorts of other issues...
What do others say??
Now that peeps have had a day in the US and Canada to bring in their 2011 MBP's I have a question. Have any of you had the GPU reflowed outside of Apple by a 3rd party, or other work done on your MBP by a 3rd party, and has this presented a problem when claiming an Apple free repair for you afterward?