FFS.
Already standard of service at the Genius Bar has in my experience fallen significantly since their decision making capabilities were outsourced to a crappy iPad app that can handle only a limited set of scenarios.
And now said genius is going to be replaced by a cheaper, less informed, less independent "technical expert"? Great. I can't wait for my next Apple product to go wrong and have to skirt around a minimum wage teenager on summer break to get a repair/replacement.
Does Angela not realise that great service comes from great pay and conditions, genuine passion for the product, and high staff autonomy?!
Turning Geniuses into service app operators doesn't achieve that.
Already standard of service at the Genius Bar has in my experience fallen significantly since their decision making capabilities were outsourced to a crappy iPad app that can handle only a limited set of scenarios.
And now said genius is going to be replaced by a cheaper, less informed, less independent "technical expert"? Great. I can't wait for my next Apple product to go wrong and have to skirt around a minimum wage teenager on summer break to get a repair/replacement.
Does Angela not realise that great service comes from great pay and conditions, genuine passion for the product, and high staff autonomy?!
Turning Geniuses into service app operators doesn't achieve that.