Apple is aware of your cosmetic issues [Read]

Discussion in 'iPhone' started by DayOfChaos, Sep 21, 2012.

  1. DayOfChaos macrumors 6502

    Joined:
    Nov 13, 2011
    #1
    I'm on the phone with Apple, and they said all advisors were sent an email about the iPhone 5 being cosmetically damaged right out of the box. I am on hold while they talk to a senior advisor.

    If you have issues, call them! They already have set steps that are being taken.

    Nice CS Apple! :) :apple:
     
  2. Millionaire2K macrumors 6502a

    Joined:
    Apr 12, 2011
    #2

    How about we hold on the "Nice CS Apple!" untill we see what they do for everyone. Please let us know what they tell you.
     
  3. ROLLTIDE1, Sep 21, 2012
    Last edited: Sep 21, 2012

    ROLLTIDE1 macrumors 65816

    Joined:
    Sep 12, 2012
    #3
    Mine is going to need lots of plastic surgery before I am going to keep it then again so is my girlfriend but that's a story for a another day:D
     
  4. ROLLTIDE1 macrumors 65816

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    Sep 12, 2012
    #4
    Did you buy your phone from Apple ?
     
  5. skywalkerr69 macrumors 6502a

    skywalkerr69

    Joined:
    Jan 21, 2011
    Location:
    New York City
    #5
    So they know about faulty manufacturing? Doesn't seem like CS to me.
     
  6. nies macrumors 6502

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    Aug 24, 2010
    #6
    I have one small nick thankfully and you have to look for it
     
  7. Millionaire2K macrumors 6502a

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    Apr 12, 2011
    #7
    Maybe they will give us free bumpers to cover the problem spots. And if your screen is defective they will give you $20. Woo!! NOT!!
     
  8. oghowie macrumors 6502a

    oghowie

    Joined:
    Jul 12, 2008
    #8
    I have scratches in 3 different spots and a dent. Wtf?
     
  9. DayOfChaos thread starter macrumors 6502

    Joined:
    Nov 13, 2011
    #9
    UPDATE: Apple is overnighting me a brand new iPhone and throwing in an extra cable, adapter, and headphone set. I cannot be happier.

    Be sure to report your problem! The senior advisor also wanted me to send pictures to him, which was no problem for documentation.

    :apple:
     
  10. dalexiou macrumors newbie

    dalexiou

    Joined:
    Jul 22, 2008
    #10
    Just got home and opened my iPhone that was waiting for me...it has a small nick in it...on hold with Apple now...
     
  11. dotme macrumors 6502a

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    Oct 18, 2011
    Location:
    Iowa
    #11
    Ya Foxconn's probably not getting all their money. Apple must be furious.
     
  12. bigblack06 macrumors newbie

    Joined:
    Sep 20, 2012
    #12
    is there any update on this, as I have a small scratch on the bottom and on the left side. not noticeable but problem is I can see it.
     
  13. Cody21 macrumors 6502a

    Cody21

    Joined:
    Aug 9, 2012
    Location:
    Knoxville, TN
    #13
    You hit the jackpot! I've been fortunate that I don't have any problems with mine though :D.
     
  14. dotme macrumors 6502a

    Joined:
    Oct 18, 2011
    Location:
    Iowa
    #14
    My guess is Apple is gathering serial numbers and batch numbers. They will trace this back to one manufacturing line in one factory. Firings will follow. I received a black iPhone today and its immaculate, and tough. Others here have indicated the same. So it's unlikely that all black phones do this. It also seems Apple is ready and willing to make good with customers over this. If I had this issue, I'd be calling them and getting it seen to.
     
  15. 1080p macrumors 68020

    1080p

    Joined:
    Mar 17, 2010
    Location:
    Planet Earth
    #15
    Now someone that was getting theirs in October is getting pushed to November! Someone's gonna be pissed! :p
     
  16. ROLLTIDE1 macrumors 65816

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    Sep 12, 2012
    #16
    I assume that this will only work with you ordered directly from Apple
     
  17. ARSC macrumors 6502

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    Jun 27, 2010
  18. neo1 macrumors newbie

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    Jul 5, 2007
  19. dotme macrumors 6502a

    Joined:
    Oct 18, 2011
    Location:
    Iowa
    #19
    I doubt it. Apple is the company standing behind your warranty. Shouldn't matter where you bought it. I got a bad 4S from AT&T last year. Called Apple, got a replacement the next day.
     
  20. Millionaire2K macrumors 6502a

    Joined:
    Apr 12, 2011
    #20
    How can you be sure you will not get another bad phone? Do you think they will send another?
     
  21. nikhsub1 macrumors 68000

    nikhsub1

    Joined:
    Jun 19, 2007
    Location:
    mmmm... jessica.'s beer...
    #21
    I have a deep nick in my chamfered bezel. On hold now. Mine is a white phone.
     
  22. Frasern1 macrumors 6502a

    Joined:
    Oct 10, 2011
    Location:
    North Carolina
    #22
    I have a scratch on my black one...I have an appointment with the Genius Bar anyways to add AppleCare+ next week so I am going to talk to him then and see if he will give me a replacement. If not I won't worry about it and get a new one later on with AppleCare+
     
  23. jfrancis04 macrumors 6502a

    Joined:
    Jun 11, 2010
    #23
    Took mine back to the retail store and they swapped it straight away. Said they'd had several others like it.

    New one is flawless on the outside, but has a super tiny speck of dust under the screen. I just can't win. Keeping this one though. Don't want to take it back yet again and officially become "one of those guys."
     
  24. nikhsub1 macrumors 68000

    nikhsub1

    Joined:
    Jun 19, 2007
    Location:
    mmmm... jessica.'s beer...
    #24
    Well I was told i need to talk to AppleCare and they are closed :/
     
  25. dunxxx macrumors regular

    Joined:
    Jul 15, 2010
    Location:
    SF, CA
    #25
    Disappointed to see several blemishes along the right side bezel. Visited the Apple Store today for an exchange. The staff were happy to exchange but did not have stock of thr AT&T black 32GB unfortunately. :(
     

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