Apple is 'Looking Into' Limited Reports of Incoming Call Delays on iPhone X

[MacRumors]

The Financial Times today highlighted a limited number of reports from users experiencing delays with incoming phone calls on the iPhone X. Apple later confirmed to MacRumors that it is "looking into these reports."

The report, which links to a few discussions on the Apple Support Communities, notes that hundreds of customers have complained that the iPhone X's display experiences delays in turning on for up to 10 seconds during incoming phone calls, preventing these users from tapping the Accept or Decline buttons.

Indian blog PiunikaWeb rounded up similar complaints on the Apple Support Communities in January, but it appears affected iPhone X owners have been experiencing this issue since shortly after the device launched in November.

Based on what we've read, it appears that affected iPhone X units begin ringing when they receive a phone call, but the display does not turn on to show the caller ID or Accept and Decline buttons for a brief period--sometimes even longer than 10 seconds--which typically results in the call being missed.

The issue doesn't appear to be fixed in the latest iOS 11.2.5 software update, and based on the complaints, it would appear that all versions back to at least iOS 11.2 are affected. Earlier versions of iOS 11 could be affected too.

MacRumors hasn't been able to reproduce this issue, and we've seen only a handful of comments on our discussion forums related to the matter, but we did find a dozen more complaints from users across Twitter and Reddit.

Apple is likely collecting data from affected customers so that its engineers can investigate the matter, as it routinely does with any potential hardware or software issues, so contact Apple Support if you are affected. The issue likely can and will be addressed in a future software update.

Apple has dealt with a number of iPhone X hardware and software issues in recent months, some more widespread than others, including a defect causing green lines to appear on some displays, temporary unresponsiveness in cold temperatures, and the rear-facing camera failing to autofocus.

Last week, reports broke that Apple has decided to delay some new features planned for iOS 12 until next year so that it can double down on the performance and quality of the iPhone and iPad operating system in the near term.

Article Link: Apple is 'Looking Into' Limited Reports of Incoming Call Delays on iPhone X

 

[joshwenke]

What if MacRumors really did call you?

 

[scrapesleon]

You get the delay cause you have your Apple Watch on joking

 

[Andres Cantu]

Apple, you have heard of quality control, haven't you?

In all seriousness, iOS 12 can't come soon enough (assuming this is a software issue).

 

[iHack13]

So... its not the best phone?

Texted from my Nokia 3310

 

[Joe Rossignol]

What if MacRumors really did call you?

I declined the call so I can watch the Super Bowl.

 

[kazmac]

Dear MacRumors, yes, Apple should accept your call.

X troubles: could that be modem issues?

 

[dannys1]

You can take calls on an iPhone?

 

[falainber]

You can take calls on an iPhone?

Sometimes.

 

[democracyrules]

Apple is "looking into" a limited number of reports from users experiencing delays with incoming phone calls on the iPhone X, the company said in a statement, after the issues were highlighted by the Financial Times today.

The report, which links to a few discussions on the Apple Support Communities, notes that hundreds of customers have complained that the iPhone X's display experiences delays in turning on for up to 10 seconds during incoming phone calls, preventing these users from tapping the answer button.

Indian blog PiunikaWeb rounded up similar complaints on the Apple Support Communities in January, but it appears affected iPhone X owners have been experiencing this issue since shortly after the device launched in November.

Based on what we've read, it appears that affected iPhone X units begin ringing when they receive a phone call, but the display does not turn on to show the caller ID or answer button for several seconds--sometimes even longer than 10 seconds--which typically results in the call being missed.

The issue doesn't appear to be fixed in the latest iOS 11.2.5 software update, and based on the complaints, it would appear that all versions back to at least iOS 11.2 are affected. Earlier versions of iOS 11 could be affected too.

MacRumors hasn't been able to reproduce this issue, and we've seen only a handful of comments on our discussion forums related to the matter, but we did find a dozen more complaints from users across Twitter and Reddit. We've reached out to Apple to ask for an update when it has more information to share.

Apple is likely collecting data from affected customers so that its engineers can investigate the matter, as it routinely does with any potential hardware or software issues, so contact Apple Support if you are affected. The issue likely can and will be addressed in a future software update.

Apple has dealt with a number of iPhone X hardware and software issues in recent months, some more widespread than others, including a defect causing green lines to appear on some displays, temporary unresponsiveness in cold temperatures, and the rear-facing camera failing to autofocus.

Last week, reports broke that Apple has decided to delay some new features planned for iOS 12 until next year so that it can double down on the performance and quality of the iPhone and iPad operating system in the near term.

Article Link: Apple Says It's 'Looking Into' Limited Reports of Incoming Call Delays on iPhone X

Never experiencing this type of problem. Apple does need to investigate whether this issue is legitimate or just fake news trying to bringing iPhone X down as a lot of envy and hatred blasting to the best iPhone in the iPhone history.

 

[mtneer]

I've had similar experiences on iPhones for years now. Call comes in, but the touch controls completely freeze up - I can't hit accept, decline or anything until the caller goes to voicemail or hangs up. Then the phone returns to being normal.

 

[falainber]

Never experiencing this type of problem. Apple does need to investigate whether this issue is legitimate or just fake news trying to bringing iPhone X down as a lot of envy and hatred blasting to the best iPhone in the iPhone history.

Given Apple software impeccable reputation (especially lately) definitely a fake news.

 

[44267547]

Never experiencing this type of problem. Apple does need to investigate whether this issue is legitimate or just fake news trying to bringing iPhone X down as a lot of envy and hatred blasting to the best iPhone in the iPhone history.

That's great that you think iPhone X is the best iPhone in history, but what does that have to do with this possibly being a legitimate glitch affecting the X? Clearly it's affecting some users, but that's not necessarily the goal to bring down the iPhone X. It's just a reported problem on a tech site to see if others are experiencing the same issue or not.

By The way, the iPhone X suffered from other reported problems as well, but it doesn't mean anybody Is trying "Blast hate" on the iPhone X, that's just the nature of tech when it's reported to see what others are experiencing similar issues and how will Apple respond.

 

[csurfr]

That's great that you think iPhone X is the best iPhone in history, but what does that have to do with this possibly being a legitimate glitch? Clearly it's affecting some users, but that's not necessarily the goal to bring down the iPhone X. It's just a reported problem on a tech site to see if others are experiencing the same issue or not.

I’m with you. While I haven’t experienced this problem on my X, I would certainly like Apple to look into it in case it becomes more widespread.

 

[D.T.]

What if MacRumors really did call you?

It has called me a few times. It just breathes heavy and asks me something about what I'm wearing ...

 

[WhiteHawk]

I've had similar experiences on iPhones for years now. Call comes in, but the touch controls completely freeze up - I can't hit accept, decline or anything until the caller goes to voicemail or hangs up. Then the phone returns to being normal.

Never had that over 7-8 iPhone models myself.

 

[frifra]

I have the same issue since iOS 11 on my iPhone 6... but it's rather 4-5 seconds and not always.

 

[Recognition]

I've had similar experiences on iPhones for years now. Call comes in, but the touch controls completely freeze up - I can't hit accept, decline or anything until the caller goes to voicemail or hangs up. Then the phone returns to being normal.

I've had this happen once to my X so far and numerous times on my old iPhone 6+.

I found that if you press the power/side button once, you can then use the on screen buttons again.

 

[sofila]

A question...given the large number of phones sold by Apple, what is the minimum number of reported issues that raises a red flag in Apple's offices? A percentage?

 

[lsutigerfan1976]

Tim Cook: It just works...

 

[WiiDSmoker]

Never experiencing this type of problem. Apple does need to investigate whether this issue is legitimate or just fake news trying to bringing iPhone X down as a lot of envy and hatred blasting to the best iPhone in the iPhone history.

Giant eye roll. Surely you haven’t missed the insane amount of bug fixes they had to do to iOS 11

 

[Tech198]

The standby button can be used for that..

To say it doesn't "automatically come on during incoming calls" it needs fixing just like any bugs, but it doesn't prevent anyone from accepting calls as there are other ways around it.

 

[ghostface147]

I haven’t seen this on my X. 256 gig Verizon. 11.2.5.

 

[nt5672]

I've had similar experiences on iPhones for years now. Call comes in, but the touch controls completely freeze up - I can't hit accept, decline or anything until the caller goes to voicemail or hangs up. Then the phone returns to being normal.

Or it does not ring at all and you just end up with a voice message. Often don't even get an entry in the recents. But since all of the testing is in the central city, I don't expect an Apple product to work well in the fringe areas. They never have. One thing I can say about my previous Nokia phones, they had the best radios made. Even though they were analog, I had relatively less connection problems than I have with my iPhones.

 

[timborama]

HA HA.