Apple is 'Looking Into' Limited Reports of Incoming Call Delays on iPhone X

Discussion in ' News Discussion' started by MacRumors, Feb 4, 2018.

  1. MacRumors macrumors bot


    Apr 12, 2001

    The Financial Times today highlighted a limited number of reports from users experiencing delays with incoming phone calls on the iPhone X. Apple later confirmed to MacRumors that it is "looking into these reports."


    The report, which links to a few discussions on the Apple Support Communities, notes that hundreds of customers have complained that the iPhone X's display experiences delays in turning on for up to 10 seconds during incoming phone calls, preventing these users from tapping the Accept or Decline buttons.

    Indian blog PiunikaWeb rounded up similar complaints on the Apple Support Communities in January, but it appears affected iPhone X owners have been experiencing this issue since shortly after the device launched in November.

    Based on what we've read, it appears that affected iPhone X units begin ringing when they receive a phone call, but the display does not turn on to show the caller ID or Accept and Decline buttons for a brief period--sometimes even longer than 10 seconds--which typically results in the call being missed.

    The issue doesn't appear to be fixed in the latest iOS 11.2.5 software update, and based on the complaints, it would appear that all versions back to at least iOS 11.2 are affected. Earlier versions of iOS 11 could be affected too.

    MacRumors hasn't been able to reproduce this issue, and we've seen only a handful of comments on our discussion forums related to the matter, but we did find a dozen more complaints from users across Twitter and Reddit.

    Apple is likely collecting data from affected customers so that its engineers can investigate the matter, as it routinely does with any potential hardware or software issues, so contact Apple Support if you are affected. The issue likely can and will be addressed in a future software update.

    Apple has dealt with a number of iPhone X hardware and software issues in recent months, some more widespread than others, including a defect causing green lines to appear on some displays, temporary unresponsiveness in cold temperatures, and the rear-facing camera failing to autofocus.

    Last week, reports broke that Apple has decided to delay some new features planned for iOS 12 until next year so that it can double down on the performance and quality of the iPhone and iPad operating system in the near term.

    Article Link: Apple is 'Looking Into' Limited Reports of Incoming Call Delays on iPhone X
  2. joshwenke macrumors regular


    Mar 26, 2011
  3. scrapesleon macrumors 6502a


    Mar 30, 2017
    You get the delay cause you have your Apple Watch on joking
  4. Andres Cantu macrumors 68030

    Andres Cantu

    May 31, 2015
    Rio Grande Valley in South Texas
    Apple, you have heard of quality control, haven't you?

    In all seriousness, iOS 12 can't come soon enough (assuming this is a software issue).
  5. iHack13 macrumors regular


    Jun 10, 2009
    city of octoberfest
    So... its not the best phone?

    Texted from my Nokia 3310
  6. Joe Rossignol Editor

    Joe Rossignol

    Staff Member

    May 12, 2012
    I declined the call so I can watch the Super Bowl. ;)
  7. kazmac macrumors 604


    Mar 24, 2010
    On the silver scream
    Dear MacRumors, yes, Apple should accept your call.

    X troubles: could that be modem issues?
  8. dannys1 macrumors 68020


    Sep 19, 2007
  9. falainber macrumors 65816


    Mar 16, 2016
    Wild West
  10. democracyrules macrumors 6502a

    Nov 18, 2016
    Never experiencing this type of problem. Apple does need to investigate whether this issue is legitimate or just fake news trying to bringing iPhone X down as a lot of envy and hatred blasting to the best iPhone in the iPhone history.
  11. mtneer macrumors 68030


    Sep 15, 2012
    I've had similar experiences on iPhones for years now. Call comes in, but the touch controls completely freeze up - I can't hit accept, decline or anything until the caller goes to voicemail or hangs up. Then the phone returns to being normal.
  12. falainber macrumors 65816


    Mar 16, 2016
    Wild West
    Given Apple software impeccable reputation (especially lately) definitely a fake news.
  13. Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016
    That's great that you think iPhone X is the best iPhone in history, but what does that have to do with this possibly being a legitimate glitch affecting the X? Clearly it's affecting some users, but that's not necessarily the goal to bring down the iPhone X. It's just a reported problem on a tech site to see if others are experiencing the same issue or not.

    By The way, the iPhone X suffered from other reported problems as well, but it doesn't mean anybody Is trying "Blast hate" on the iPhone X, that's just the nature of tech when it's reported to see what others are experiencing similar issues and how will Apple respond.
  14. csurfr macrumors 68000

    Dec 7, 2016
    Seattle, WA
    I’m with you. While I haven’t experienced this problem on my X, I would certainly like Apple to look into it in case it becomes more widespread.
  15. D.T. macrumors G3


    Sep 15, 2011
    Vilano Beach, FL
    It has called me a few times. It just breathes heavy and asks me something about what I'm wearing ...
  16. WhiteHawk macrumors 6502


    Feb 16, 2008
    Never had that over 7-8 iPhone models myself.
  17. frifra macrumors 6502a


    Nov 29, 2008
    I have the same issue since iOS 11 on my iPhone 6... but it's rather 4-5 seconds and not always.
  18. Recognition macrumors 6502a


    Jun 27, 2013
    I've had this happen once to my X so far and numerous times on my old iPhone 6+.

    I found that if you press the power/side button once, you can then use the on screen buttons again.
  19. sofila macrumors 6502a


    Jan 19, 2006
    Ramtop Mountains
    A question...given the large number of phones sold by Apple, what is the minimum number of reported issues that raises a red flag in Apple's offices? A percentage?
  20. lsutigerfan1976 macrumors 68020

    Sep 14, 2012
  21. WiiDSmoker macrumors 65816


    Sep 15, 2009
    Hermitage, TN
    Giant eye roll. Surely you haven’t missed the insane amount of bug fixes they had to do to iOS 11
  22. Tech198 macrumors G5

    Mar 21, 2011
    Australia, Perth
    The standby button can be used for that..

    To say it doesn't "automatically come on during incoming calls" it needs fixing just like any bugs, but it doesn't prevent anyone from accepting calls as there are other ways around it.
  23. ghostface147 macrumors 68030


    May 28, 2008
    I haven’t seen this on my X. 256 gig Verizon. 11.2.5.
  24. nt5672 macrumors 68000

    Jun 30, 2007
    Or it does not ring at all and you just end up with a voice message. Often don't even get an entry in the recents. But since all of the testing is in the central city, I don't expect an Apple product to work well in the fringe areas. They never have. One thing I can say about my previous Nokia phones, they had the best radios made. Even though they were analog, I had relatively less connection problems than I have with my iPhones.

Share This Page