I had my phone less than 5 days and dropped it out in the yard in the grass. The back cracked at the corner and spider webbed up the the opposite corner. I nearly passed out right there in the front yard. Once I recovered, I called the apple store to ask if there was anything to be done since it was such a recent purchase. They just told me to make an appt at the genius bar so I went in last night. When they called me up, I just took the phone out of the case, held it up to the lady there, and said, "the back is cracked." I never got the chance to say another word. She said they would order me a new one and call me when it arrived at the store. Took some info from the settings page, gave me a print out of the transaction and that was it. I still can't believe it!! So anyone else with a cracked screen, just try the genius bar, the worst they can do is say no!