Please explain?
Are you saying the phone will still crash while being throttled or not throttling will prevent your phone from lasting an entire day?
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Other Apple is slowing down older iPhones based on battery wear level [MERGED]
- Thread starter IsaacM
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Please explain?
Are you saying the phone will still crash while being throttled or not throttling will prevent your phone from lasting an entire day?
As opposed to "you are holding it wrong"?
Because it’s entitely dependant on your usage if your battery will last the day, and my iPad Pro isn’t throttled, nor the iPhone 8 or X or 5 etc and none of them ‘crash’ repeatedly throughout the day! If you have advice crashing all the times it’s faulty, not the battery.
I don’t think I can stress enough here that most of the people who are upset with what Apple did are NOT upset simply because Apple slowed their phones down in order to prevent unexpected shutdown’s.
Of course we want a phone that isn’t shutting down constantly or dying in the midst of an emergency or memory we’re trying to capture. Reliability is paramount. And we agree that Apple now says it was wrong, after the fact. .
The reasons we’re upset are many, with some listed below - and any single reason or combination of reasons below might apply:
(1) We’re upset that we weren’t notified this could happen.
(2) We’re upset that the throttling was occurring at battery wear levels that were not low enough to demonstrate a defective battery upon testing at Apple, Therefore refused the option for warranty replacement under Apple Care.
(3) We’re upset that when we went into Apple complaining of performance or battery problems their diagnostics would tell us everything was fine, and we were told to wipe and restore as new when a replacement battery would have sufficed.
(4) We’re upset because we or others were denied the option to pay to replace a battery that was being throttled but above the 80% replacement threshold.
(5) And we’re upset that if the batteries needed to be throttled above an 80% wear level that maybe the batteries were therefore inferior quality to what should have been used to avoid throttling that occurs while they’re still above the 80% threshold.
The above lead my son to buy a new 7+ to replace his 6 l, even though he was happy with his 6 and it was covered under Apple Care+. The combination of Apple saying the battery was fine, plus a wipe and fresh restore of iOS via iTunes, with “setup as new” yielding no improvement > directly lead to the new iPhone purchase.
Later we discovered the phone worked like new once we installed a new battery from a 3rd party after AC+ ran out. We had NO reason to suspect the battery, based on the way Apple handled the situation. When they blamed it on “software” they were right - but it was their iOS software was doing it, not corrupted settings.
It’s nice that Apple has come clean and is offering some solutions, but it doesn’t make the original sin never to have happened. In learning from this, Apple should be more transparent in the future.
Of course in addition to an on/off switch for throttling, they still offer several different levels of throttling like they do now, so that those with slightly degraded batteries don’t get throttled to the max like those with a battery on its last legs.
I doubt that Apple would be happy that people who turn off throttling would see 1-2 shutdowns per day just to say “I told you so”. I’m sure they worry about the customer experience, and people having phone shutting down all the time won’t help either.
The other part of the solution is to USE HIGHER QUALITY BATTERIES.
Of course we want a phone that isn’t shutting down constantly or dying in the midst of an emergency or memory we’re trying to capture. Reliability is paramount. And we agree that Apple now says it was wrong, after the fact. .
The reasons we’re upset are many, with some listed below - and any single reason or combination of reasons below might apply:
(1) We’re upset that we weren’t notified this could happen.
(2) We’re upset that the throttling was occurring at battery wear levels that were not low enough to demonstrate a defective battery upon testing at Apple, Therefore refused the option for warranty replacement under Apple Care.
(3) We’re upset that when we went into Apple complaining of performance or battery problems their diagnostics would tell us everything was fine, and we were told to wipe and restore as new when a replacement battery would have sufficed.
(4) We’re upset because we or others were denied the option to pay to replace a battery that was being throttled but above the 80% replacement threshold.
(5) And we’re upset that if the batteries needed to be throttled above an 80% wear level that maybe the batteries were therefore inferior quality to what should have been used to avoid throttling that occurs while they’re still above the 80% threshold.
The above lead my son to buy a new 7+ to replace his 6 l, even though he was happy with his 6 and it was covered under Apple Care+. The combination of Apple saying the battery was fine, plus a wipe and fresh restore of iOS via iTunes, with “setup as new” yielding no improvement > directly lead to the new iPhone purchase.
Later we discovered the phone worked like new once we installed a new battery from a 3rd party after AC+ ran out. We had NO reason to suspect the battery, based on the way Apple handled the situation. When they blamed it on “software” they were right - but it was their iOS software was doing it, not corrupted settings.
It’s nice that Apple has come clean and is offering some solutions, but it doesn’t make the original sin never to have happened. In learning from this, Apple should be more transparent in the future.
Of course in addition to an on/off switch for throttling, they still offer several different levels of throttling like they do now, so that those with slightly degraded batteries don’t get throttled to the max like those with a battery on its last legs.
I doubt that Apple would be happy that people who turn off throttling would see 1-2 shutdowns per day just to say “I told you so”. I’m sure they worry about the customer experience, and people having phone shutting down all the time won’t help either.
The other part of the solution is to USE HIGHER QUALITY BATTERIES.
So you’re saying that iOS throttling, only after your battery degrades to a certain health status, to prevent your phone from crashing is not true?
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Or just have the iPhone throttled the day it’s released. That way once the battery reaches that threshold of degradation you can’t tell it’s being throttled.
Yeah, these people will use this switch once, their phones will shut down unexpectedly, and then they'll never use it again.
Yeap. Simple proof of that, take your phone to Apple and their diagnostics tears will state it’s perfectly fine with no faults or issues, yet iOS will throttle that same device heavily.
That and the FACT I have NEVER had a device randomly turn off with the battery at 20 or 30%, ever, and this over 20 plus years of owning mobile devices including Apple ones.
I just watched the interview, Tim Cook was very sincere and explained the reason why Apple decided to introduce new code for a new power protocol. Hardly sensational.
Italian consumer watchdog? I'd prefer Apple stop selling products to Italy. Let the Italians who want iPhone's speak up for themselves against this ridiculous persecution, put pressure on their elected officials, not vote for them in the next cycle.
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This happened to my entire family of 5, all with iPhone 6's, at a ski resort over a year ago. Temperature was in the 20 degree range, our iPhone's all went dead, we couldn't communicate and didn't know how or where to meet up including my then 12 year old daughter who was frightened by the whole experience.
If Apple had that protocol in place back then, our iPhone's don't unexpectedly shut down, we can text each other, everyone is safe.
Apple gave in and is giving you what you want, so enjoy it. Turn that switch to 'off', see what happens the first time you depend on communication and it's not there.
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And that's the thing really. No one can measure "fast". No two iPhones are configured alike, you don't know what I have running and I don't know what you have running. Background app refresh, on or off? Bluetooth all day on or off? Wi-fi, I never use it. Streaming video, I don't need it. Tethering, it's a battery killer. Games, never play any. I'm sure you may be in an opposite situation.
These people complaining about "slow". What exactly does that mean? Perhaps they are feeling slower than I am because they're running inefficient apps or have tons of apps refreshing in the background, perhaps they get Snap and Insta alerts all day long, maybe like my teen son the battery is constantly getting down to 2% and then charged back up to 15% until it's down to 2% again.
Outside of power users and tweakers like the type of enthusiasts we have in this forum, no one can feel any difference in a processor throttle. People need to stop staring at Geekbench scores all day and pay more attention to the age of their handsets and what they may have been doing to their old batteries.
I don't think what Apple did addressed the cold weather issue. iPhones still suddenly turn off at ski resorts all the time, even today with the throttling and slowdowns. And it was happening when the iPhones were brand new - before any battery degradation took place. I hear someone complaining about this pretty much every time I go skiing; and I ski often.
All batteries experience a significant reduction in power when it gets cold - it's a chemical reaction afterall. Li-ion are particularly sensitive to this, they can have a pretty big voltage drop at low temperatures. Voltage drops, phone shuts off.
I think the batteries in the iPhones up to the 6S were particularly susceptible to the voltage drop. This winter and last winter, I'd say 75% of the folks are ski areas complaining about this had a 5S or 6. The batteries in the 7 and newer seem to be better.
Best is to just keep the iphone on the inside of your jacket, next to your body to keep it warm. Most zipper pockets on ski jackets are outside the insulation, and thus can get quite cold. I keep mine in a zipper pocket inside my fleece, inside by jacket. It's nice and toasty in there. Apple Watch, Siri, and bluetooth helmet audio handle the rest.
Also, tangential to this, I have seem quite a few people have iphones suddenly shut off when they come inside a warm lodge from the cold. The iphone was on outside just fine, but it got cold. They come inside into the nice warm air humid with melted snow from people's clothes and boots, water condenses on the phone's metal parts - including the all the cold metal bits inside the phone. Something gets shorted, water damage, goodbuy iPhone. They usually turn back on when they dry out.
Don’t like to use this language but we are nothing but insignificant ants to Apple. Not buying their product isn’t going to result into any meaningful loss for them so people can do it if it makes them sleep better at night but it won’t make them accountable at all.
We are not ants. Apple is consumer facing and customers and customer attitudes are important to all consumer companies. It takes a lot more money to get a new customer than keep an old customer coming back.
That said, folks with in warranty devices will get better service than out of warranty devices. However Apple is acknowledging the battery issue for various iPhone models, even if out of warranty so they would be included.
edit: I'm not sure if the throttling might be too aggressive. My battery on 6s replaced a year ago as one of those handful apple said was defective and it was shutting down at 30% charge. Now a year later, i am at 89% battery level and close to 500 cycles, seems to be doing fine --only shutdown twice recently when I ignored the low power warning at the 10%/5% level when i glanced at the phone and saw the warning.
It is on 10.2, so no speed throttle, I am not doing anything different than when it was shutting down a year ago with the clearly defective battery that Apple acknowledged.
I am assuming if I updated it to 11x, I would get the speed throttle for sure as I am close to the 500 cycles and inside the 80s on wear.
That said, folks with in warranty devices will get better service than out of warranty devices. However Apple is acknowledging the battery issue for various iPhone models, even if out of warranty so they would be included.
edit: I'm not sure if the throttling might be too aggressive. My battery on 6s replaced a year ago as one of those handful apple said was defective and it was shutting down at 30% charge. Now a year later, i am at 89% battery level and close to 500 cycles, seems to be doing fine --only shutdown twice recently when I ignored the low power warning at the 10%/5% level when i glanced at the phone and saw the warning.
It is on 10.2, so no speed throttle, I am not doing anything different than when it was shutting down a year ago with the clearly defective battery that Apple acknowledged.
I am assuming if I updated it to 11x, I would get the speed throttle for sure as I am close to the 500 cycles and inside the 80s on wear.
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Maybe. But each of us has to do what we feel is correct and proper.
...and I wake up this morning to find this thread on Page 2 behind more important topics like:
"Smudges on the iPhone X display"
"Yahoo Mail issues"
"Face ID and contact lenses"
"iPhone X Qi charging face down"
Looks like the $29 replacement battery and apology were accepted, another Antennagate disposed of, another faux outrage put to rest.
"Smudges on the iPhone X display"
"Yahoo Mail issues"
"Face ID and contact lenses"
"iPhone X Qi charging face down"
Looks like the $29 replacement battery and apology were accepted, another Antennagate disposed of, another faux outrage put to rest.
Gotta agree with you,his comment makes no sense to me. But then I am not “an important senior executive” so I guess it's beyond my comprehension skills.
A necessary consequence to make my point. The good news? It's not an issue anymore. If the enthusiasts aren't talking about it you know Mr. & Mrs. Average iPhone User aren't either.
Great job by Apple of showing humility and generosity to satisfy its least profitable consumer segment. I give them credit. I wouldn't have played it that way.
Seems like you are probably overlooking around a dozen of news threads related to this that are still ongoing, quite a few of which have even more pages to those threads than even this very long one.
Great post. Sums it up. I could never understand point 4 - why they wouldn't even allow you to pay to replace the battery when it was under Applecare and passed their lame test.
And many of us think that your opinion is wrong. Time will tell.
The battery replacement was a panic reaction. Apple got caught cheating customer and are paying the price. They are in PR mode still. It not going away. They can’t get battery’s for months. This affects lots of phones. Maybe millions. Apple gonna pay
Thankfully many of us don’t worship Apple. You are their perfect customer. Willing to give them a pass on a major screw up. Lying to customers
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Bingo. The apologist here are ignoring the real problem.
It strikes me as odd that you would even make a sarcastic comment regarding “customer status”. That has little to do with the conversation. His liking of Apple products doesn’t make your point anymore valid.
Ad-Homs do not make your point valid.
Point taken.
It still doesn't change the fact that Apple got caught doing something shady and any customer that defends this is Apples favorite type
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Why Apples in the wrong here and will end up paying for their dishonesty
Thank you.
Whatever Apple did/didn’t do is all up for debate. What is the saying? Never attribute to sleaziness to what can be attributed to stupidity.
